I bought a 2016 JGC SRT from this place. I LOVE my car and cannot stand the people that work at West Valley Chrysler Jeep.
First off, I'm not here to bash this business. I'm here to leave a fair and thorough review so my credibility is not lost. To get right into it, I had my financing already done with my bank. Price on the JGC is already agreed upon. I've done this SEVERAL times.
I'm texting a salesman named Nelson. I let him know my bank is sending the check out for the car overnight mail so instead of coming on the night we agreed, I said I'll come the next day so they have the check in hand and no issues. Plus, no big deal right? What's another day to wait and make sure things aren't rushed. Well, common sense ain't so common for Nelson.
Nelson says "it's ok, just bring the pre approval from your bank and you can take the car home tonight. We work with X bank all the time so we won't have any issues".
I take a $60 Uber ride to the dealer to then be greeted by another sleazebag saying he just needs my info to "verify my identity" and brings out a credit application. I promise you I could have gone ape shxt at that point, but I kept my composure. This guy literally lied to my face saying "I wouldn't lie to you.." (the irony right?) so I cautiously omit some info if this really is needed to 'verify my identity' (because normal people don't use I.D.'s anymore) and the xxxxxxx comes back after 10 mins saying he needs to run my credit to take the car home tonight.
Now remember, the deal has been done, my bank has already sent the check and I can easily sign DMV papers and pick up the car the next day but Mario and Luigi can't use their little brains to think hey maybe we shouldn't have told him he can pick up the truck tonight since we're gonna ask him to run his credit anyways, but nah, they rather waste my time and money and almost lost a sale. They probably wanted to try to get more money by seeing if I would finance with them, but I'd never do business with them again.
They gave me a loaner car which was fair, but had a quarter tank of gas. I went on my way and came back the next day, they got my check and signed papers just as I've normally done.
The guy in finance was cool, but even then they sent him the wrong file so he tried to expedite my process but the other goofballs had to mes sup just one more time.
Oh and on my way home my dash displayed a "service active suspension" light and i thought to myself of course and then thought should I take it back to them for service? HELLLLL NO!!
If you're still reading this, thank you and make an informed decision if you plan on buying a car from here. I know a majority of dealerships have a bad rep and I know salespeople have a tough job to survive and feed their familes, but a little integrity and customer service goes a LONG way. I'll never refer a family or friend to this dealer and ask that you do your research to see if you should do business with them as well.