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Westbury Jeep Chrysler Dodge RAM SRT - Service Center

Jericho, NY

2.7
513 Reviews

513 Reviews of Westbury Jeep Chrysler Dodge RAM SRT - Service Center

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October 01, 2022

Servicing my vehicle at Westbury dodge is by far the worst car servicing experience i ever had. My car sat here for a month and nothing got accomplished and the parts that they put on were all defective More

by Teamcobaltss23
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
They all suck
September 21, 2022

I brought my truck in for an oil change. It took over 2.5 hours to complete the simple task and my truck has grease smudges on the outside AND inside. More

by Bez029
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Janine Leuthner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dear Mr. Bezmen Thank you so much for taking the time to speak with me. Please do not hesitate to reach out to me directly at 516-667-2493. Sincerely, Ellen Customer Relations Manager

June 23, 2022

I took my truck in for service and they hit the driver side rear door. Paint doesn't match till today 6-22-2022 and they then hit my front bumper. When I went to pick up my truck the Check Engine light wa More

by sampson11510
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
NA
February 08, 2022

The service department here is a nightmare. They literally tell you 2 hours every time you come. I truly believe they just have you wait to “break you.” They don’t want you coming back for the first More

by nottir
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Marlon Tapia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dear Mr. Nottir, I want to apologize for any inconvenience you experience during your recent service. I would like to speak with you in regards to your experience. Please reach out to me directly at 516-667-2493. I look forward to hearing from you. Thank you. Sincerely, Ellen Customer Relations Manager

December 01, 2021

I am very y pleased to share my experiences with this Dealership , everytime I've had an issue with my Dodge they are always there to help and solve any issues I have . Everyone is so professional, and I More

by Plumbsiggy1@aol.com
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick (my advisor) and Eva ( cashier)
Dec 01, 2021 -

Plumbsiggy1@aol.com responded

Thank you Westbury Dodge

Dec 01, 2021 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Thank you for the five star review. It's great that Nick and Eva were able to exceed your expectations. We truly value you and your business. We look forward to seeing you for all your service needs. Sincerely, Ellen Customer Relations Manager

August 25, 2021

This place scratched my car in multiple places and did not offer any refund. Horrible service will not be going back More

by TOPGIANT
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Steve Garguilo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellen
Aug 25, 2021 -

Westbury Jeep Chrysler Dodge RAM SRT responded

Dear Topgiant, The charges rendered were for maintenance services performed at the time of service. We would not offer a refund for maintenance services performed if there were scratches. The offer was made to have you come in so we could address the scratches. You declined and chose to dispute these charges and therefore we withdraw any and all offers to service your vehicle further. Sincerely, Steve Service Director Westbury Jeep Service

Aug 25, 2021 -

TOPGIANT responded

Well I lost the dispute and now I have scratches from your dealership and no refund. Basically your dealership damaged my car and didn’t do anything about it. You should be ashamed to treat customers so poorly. I’ll see you in small claims court!

June 08, 2021

I called on 6/6/21 to schedule a service & was put on I called on 6/6/21 to schedule a service & was put on hold for more than 10 minutes for an appt 2 weeks out. More

by im3xalady72
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
receptionist
February 11, 2021

I purchased my Jeep Compass from Westbury Jeep in November 2020 upon viewing the vehicle I notice a defect in the screen of the stereo but I was told it wasn’t an issue and the service department wou More

by DanielleM
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Steve Garguilo
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2020

Was misled by salesperson and finance dept.. Took my car in for service and found out then that I had no coverage. Done with them!! DO NOT RECOMMEND!! 👎👎👎 More

by Macruz114
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Boli
November 29, 2019

Took my car in for oil change. Westbury Jeep Chrysler stripped my oil drain plug during the oil change causing oil to leak on my driveway . Originally promised by Yvonne and to have car towed in and repa More

by ultimate1
Overall Experience
Recommend Dealer
No
Employees Worked With
Yvonne , Tim Doyle
1
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