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2,736 Reviews of Weston Kia - Service Center
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February 12, 2024
It’s awful. Customer service the worst. They’ve had my car 4 weeks, no diagnosis, no action, no reply. I’ve visited 3 separate times in the last month only to fi Customer service the worst. They’ve had my car 4 weeks, no diagnosis, no action, no reply. I’ve visited 3 separate times in the last month only to find car isn’t done, or they haven’t started it yet. No escalation, won’t return calls. AWFUL. More
by jab.94
Helpful September 05, 2023
They don’t answer their phone calls. They will keep your car waaaaaay longer than need be due to them prioritizing oil changes over honoring their warranty contracts. They cost me over a They will keep your car waaaaaay longer than need be due to them prioritizing oil changes over honoring their warranty contracts. They cost me over a thousand dollars for a rental. They then asked me to email my rental invoice in an attempt to reimburse my rental costs only to give me an email address that doesn’t exist, and was bounced back as soon as I sent it. Not sure why they felt like doing that, but that’s their own pettiness. 0/10 would not recommend. More
by jgar0033
Employees Worked With
Nathan Ramey
August 26, 2023
I am absolutely fed up with Kia and as soon as I can rid myself of this car so I never have to deal with them again, I am. Kia service is so trash! I am currently pulled over on the side of the road to writ myself of this car so I never have to deal with them again, I am. Kia service is so trash! I am currently pulled over on the side of the road to write this review because I am so frustrated with them. Since the beginning, working with Kia has been a NIGHTMARE! The first time I brought my car in to get serviced, a Kia employee stole $200 worth of gift cards from my car that were going to be used to buy winter coats for children in need. Kia’s response was to take me to Walmart to buy $200 worth of coats/jackets (although the gift cards were to Columbia, big difference in quality). Next, only after a month or so of buying my car (brand new 2020 Kia Soul), it stopped on the highway, leaving me in a very dangerous position. Ultimately I found out the engine had to be completely replaced. My final straw is my Kia was broken into and attempted to be stolen and the service I just received from Kia was so subpar and lazy, I could’ve done a better job my own self. I just came in to get my window temporarily sealed and to set an appointment for an estimate. The guy did such a terrible half a$$ed job wrapping my window, I’ve only made it down the street and it’s already starting to come off. Very little concern or solution for the fact that Kias are being stolen all across the country. THEN I was informed that there is anti-theft software that can be installed for free, however Kia has never even thought to inform their customers of this. If I could give zero stars, I would More
by QueeNicole
Employees Worked With
Nathan, service department
Verified Customer
