Joe Cooper Dodge of Yukon

The Cooper Certified really doesn't mean much. Told them that the vehicle was pulling to the right at purchase and wanted that fixed. Very concerned with safety with my kids. They did a front Told them that the vehicle was pulling to the right at purchase and wanted that fixed. Very concerned with safety with my kids. They did a front end alignment. 2 weeks latee it's still pulling to the right and then rear brakes were grinding. Took it back, they said the brake pads were at a 3. (Though the said the vehicle had a full inspection) They would not repair, but if I waited until the extra purchased warranty kicked in I could just pay the $100 deductible. Waited and wated over a month. Called several times, no warranty showing under the Vin. Finslly drove to dealership and requested in person to investigat what is going on. Asked about the brakes getting worse, what if it goes into the rotars. Low and behold finally they verified the warranty took. The vehicle in for the brake pads and now they say it's in the rotats and they need replaced at my cost. Not to mention its still pulling to the right as well and now they say I need 4 new tires, but 30 days ago the tires were all in good shape. They said right front was really worn, but still looked like it had good tread. I asked if they could be rotated. They said no, I needed 4 new tires. I had a local service station check my tires and they showed me that the right front was worn and starting to seperate and had a bubble on it. But the others were fine as a matter of fact they said the left front looked like a fairly new tire. Needless to say, do Not trust the service department. Now I wonder if the rotars really needed replaced, at this point. Never again!! More

Service department is a joke. Worst customer service I have ever had. And they tried to charge $200 more than the quoted price. 45 minutes later I finally got out. What a nightmar Worst customer service I have ever had. And they tried to charge $200 more than the quoted price. 45 minutes later I finally got out. What a nightmare. Avoid it all costs. More

The most non communicating ordeal I have ever been through. Can’t get in touch with anyone in charge. The worst car buying experience ever!!!! Financing manager was great. They sent my brand new keep through. Can’t get in touch with anyone in charge. The worst car buying experience ever!!!! Financing manager was great. They sent my brand new keep for tiny in comes back broken. Said they would bring me a loner … no show. Now the computer is completely off and still can’t get in touch with a manager!!!!! Would have been better of taking the bus More

Buyer beware! !! Joe Cooper dealerships are crooks. They will doctor a carfax, add % to the loan to make more money. Add money to the extended warranty, add money t !! Joe Cooper dealerships are crooks. They will doctor a carfax, add % to the loan to make more money. Add money to the extended warranty, add money to the GAP Insurance. The dealership inflated the purchase price. By the way, they get you to sign an arbitration agreement. Fraud in Oklahoma voids that agreement, and don't be fooled. You will get more money with a civil suit than in arbitration. The arbitrator is in Joe Cooper pocket. What a corruption going on. More

Really enjoy my experience with the staff. Only place I'll take my car for service when needed! Only place I'll take my car for service when needed! More

Won’t return, nor recommend. We had two cars to look into trading. Had my husband not have needed the car badly, we would have walked. Nothing but promises to get you in there, a We had two cars to look into trading. Had my husband not have needed the car badly, we would have walked. Nothing but promises to get you in there, and they are not held up. We tell them what we can afford and the deal they brought was $100 over. We finally got it $50 over our budget. However they did not mention that didn’t include the warranty and gap till we got to finance. So the monthly payments went up $100 again. And when told they would work in the deal of TT&T so that our transition to a new car was affordable for our one income family, they backed out after saying they had to give us other deals. That should have never been taken away. They made deals by taking away from the customer. Which is disheartening and unprofessional to say the least. When we asked about the trade for our other car, we were told that they base it off KKB before in text. That is not true. My car values $7-8k in fair condition at minimum for trade. They offered, $3-4K. It was an emotional long day, from 11am to 6pm. I’ll stick with my current dealership with our second car, where I’ve had no issues. And will trade with them. More

This place criminal ! They Denied my loan and never called me ! I ou 5000 dowm and not refunded my money trying take fees out of it never called me told me denied this pl They Denied my loan and never called me ! I ou 5000 dowm and not refunded my money trying take fees out of it never called me told me denied this place shut down for fraud and arrested ! Avoid them they are just criminal I returned car not returning my calls frauds out of money I had go elsewhere get a car approved right away. ! I jyst want 5000 back I never treated this way I want this plave to fry they should !I don’t think should be in business fraud people suck criminals !I never seen plave operate this way I have signed contract I a Due refund get attorney fry this place More