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Westside Hyundai - Service Center

3.0

8 Lifetime Service Reviews

1672 Cassat Ave, Jacksonville, Florida 32210

8 Reviews of Westside Hyundai - Service Center

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March 18, 2019

"Horrible service department "

- Uzzielreyes

I had a appointment for a oil change at 9:30am today 3/18/19 got there at 9:15 and didn’t leave till 12:30. When my mom told me she waits there for hours I thought she was exaggerating and on top of that she is not supposed to pay of her oil change but they try to charge her. The last 2 oil changes they charged her after she told them she has the maintenance warranty that covers oil changes. She didn’t want to argue so she just payed it. DO NOT GET THE MAINTENANCE WARRANTY! They are going to try to charge you anyway and do not go to the service department unless you are willing to wait over 3 hours!

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Recommend Dealer
No
Employees Worked With
Don’t know the name
March 07, 2018

"Rudy Bravo"

- Richard Castillo

My vehicle stalled on I-10 and I was fortunate enough to have it towed to your service department. I was met by Rudy, who offered condolences for my situation and inconvenience, and words of encouragement that he would personally get back to me in the morning, about my vehicle, (the car was towed to the shop after 5. ) My vehicle needed major work, and Rudy kept me updated daily on the service progress. He coordinated a loaner vehicle, and kept me informed daily of the progress. He was courteous, cheerful, and a credit to your dealership. His service was not a 5 however, ...it was a 10!!! I can assure you that I will recommend your shop highly, and view a Hyundai as a car of my future. Rick Castillo i

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Recommend Dealer
Yes
Employees Worked With
Rudy Bravo, Sharon Weisen
May 12, 2017

"Service managers"

- Daun M Morehouse

Just the most kind knowlegable , efficient, kind , excellent in the jobs they provide fast and comfortable environment. Everything is done timely manner and is always in perfect condition when returned.

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Recommend Dealer
Yes
Employees Worked With
Maied Kucevic & Matt Kay
November 13, 2016

"Not So Convenient Saturday"

- Christopher Veloster

I bought my 2016 Hyundai Veloster from Westside Hyundai so of course anything that goes wrong with car I'm going to take it to them. I took my car to them on Saturday, expecting at least a one hour wait but it ended up being over two hours. Perhaps i should have made a reservation.

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Recommend Dealer
No
Employees Worked With
none
June 04, 2015

"A Great Experience"

- car enthusiast (chas) 101

This was my first visit to this service department. I had custom lighting installed on my 2015 Sonata Sonata Turbo Limited. Sharen Weisen is a fantastic service manager. She has a a very good service team and they obviously have an exceptional working relationship. They have respect for each other and it shows in the work and service they provide and how they interact with their customers. Barry Crüe was my service writer and I found him to be a very pleasant individual and also quite helpful. Charles, the technician who installed the lighting in my car treated it as if it was his own. Way to go Sharen, Barry and Charlie.

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Recommend Dealer
Yes
Employees Worked With
Barry Crue
March 01, 2015

"Service"

- tlow928@aol.com

I went Saturday, February 28th to get the diamond fusion applied to my windshield and I was told that it would take an hour but were done in 30 minutes. They also offered the customer's waiting doughnuts and coffee

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Recommend Dealer
Yes
Employees Worked With
Rachel King
September 11, 2014

"service"

- prin1951

Thanks for restoring my trust in the automobile industry and the excellence manner in which you handle my service needs. Hats off to you and your staff for excellence customer service. Also for Allowing drop off and pick transportation up once my car services were complete. Excellent excellent P. Williams

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Recommend Dealer
Yes
March 15, 2014

"These guys are professional and I have been very happy..."

- Pamelagerrish

These guys are professional and I have been very happy with the service getting my car washed after service... Oh and once a week free car wash!

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Recommend Dealer
Yes
Employees Worked With
pam nelson
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