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Westside Kia - Service Center

4.6

54 Lifetime Service Reviews

23005 Katy Fwy, Katy, Texas 77450

54 Reviews of Westside Kia - Service Center

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September 10, 2018

"Oil Change"

- leoriosimone

Simple oil change - work done as requested.. Service was done in a timely manner. All involved were friendly and helpful. Waiting area clean and comfortable.

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Recommend Dealer
Yes
Employees Worked With
Kevin
September 09, 2018

"Service - oil change and tire rotation"

- George A

Great service provided in a timely and courteous manner. Service manager also took the time to explain what would be needed at my next scheduled service in about 5K miles.

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Yes
Employees Worked With
service
August 30, 2018

"It was Great!"

- dobbs, 1sam

I have had several cars from Westside Kia and their service on my cars have always been the best. My Service Advisor is Sebastian Reading Flores and he always goes the extra mile to give me complete and excellent service with a smile! If I have any car problems and I can't figure it out myself I call Kia Dealership and someone there has always helped me to get me on my way. Kia Dealership is the greatest dealership for supporting their clients and making sure they are taken care of.

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Recommend Dealer
Yes
Employees Worked With
Fernando Ortiz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sebastian Reading Flores
August 19, 2018

"Fast, efficient, and very professional service"

- carguy,chuck

When I got there (at the service desk) Chuck recognized me and did my paper work immediately. My car was on it's way being serviced within minutes. After the service was performed, Chuck had my car washed for free. I ALWAYS get GREAT treatment from the service team, and I got to use one of my $20.00 coupons from the coupon book. The team is always friendly and helpful.

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Recommend Dealer
Yes
Employees Worked With
Chuck Smith
August 07, 2018

"Simple, how things should be. "

- FabianReading

I had 0 issues with my service advisor and everything was done and taken care off for me. There were no complications, the parts came in at a reasonable time and the service was done as needed. I will be coming back.

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Recommend Dealer
Yes
Employees Worked With
Sebastian Flores
August 07, 2018

"Service"

- Skibum9406

Chuck is great. Always ready when I arrive and makes sure the service is completed timely. Best service Advisor in the business bar none. Highly recommended

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Yes
Employees Worked With
August 01, 2018

"Great Customer Service Sebastian!"

- Michael Day

My 2016 Sorento started missing when I pressed the gas as I was on my way to work. Thankfully I was close to the KIA dealership off the Grand Parkway and I-10 in Katy. So, I limped in. My service representative was Sebastian who did an OUTSTANDING job! He is a great listener. That day, the dealership had several cars ahead of me, but I had no choice but to wait on the vehicle. Sebastian told me that it could be up to and hour and a half before he could get into diagnostics. However, Sebastian noticed that I had my lap-top with me, and told me that while I waited, they had work areas at the dealership with wi-fi. He also gave me the wi-fi password, and then pointed out that my car had a couple of recalls that he would have taken care of as well. It was only about 35-40 min later (which was nice considering I thought it would be another hour before I would have any info on my car) and Sebastian informed me that the part needed for my car would take take a couple of days to get to the dealership, but not to worry, the KIA dealership would be putting me in a rental car, that they would be paying for because my car was under warranty. Sebastian then got me to the rental car service expediently, where I was taken care of promptly and on my way. I then received a call from Sebastian the very next morning at 9:30 am that the dealership had the part for my car overnighted, it had been installed along with the two recall items fixed and I could come pick my car up! I was elated to say the least! My wife and I have purchased a couple cars from this KIA dealership and we have ALWAYS been treated like royalty, as well as any service item taken care of with the utmost respect for us, and fixed very expeditiously! I must say I was VERY impressed with Sebastian... what a great young man, who knew what he was doing, and made me feel very much at ease. He is a keeper guys! Thanks again for all that you do for your customers. Michael Day

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Yes
Employees Worked With
Sebastian
July 31, 2018

"easy appointment"

- erikasw

made an appointment online, yet confirmed via phone. my car was taken right back at my appointment time and they started it's service. ready in a reasonable amount of time. they even washed the outside and vacuumed the inside.

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Yes
Employees Worked With
Kevin ???
July 18, 2018

"Service Dept"

- Trainer1

Excellent service every time. Friendly staff. Always get in at a reasonable time. Get updates on status of repair regularly.come here to keep warranty updates.

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Yes
Employees Worked With
Jacob
July 16, 2018

"Good Service"

- RodneyRasberry

Friendly prompt service and car wash. Kevin was courteous and offered advice on future services. I always service both my Sorento and Sedona at Westside Kia.

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Recommend Dealer
Yes
Employees Worked With
Kevin in Service Dept
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