My 2016 Sorento started missing when I pressed the gas as I was on my way to work. Thankfully I was close to the KIA dealership off the Grand Parkway and I-10 in Katy. So, I limped in.
My service representative was Sebastian who did an OUTSTANDING job!
He is a great listener. That day, the dealership had several cars ahead of me, but I had no choice but to wait on the vehicle. Sebastian told me that it could be up to and hour and a half before he could get into diagnostics. However, Sebastian noticed that I had my lap-top with me, and told me that while I waited, they had work areas at the dealership with wi-fi. He also gave me the wi-fi password, and then pointed out that my car had a couple of recalls that he would have taken care of as well.
It was only about 35-40 min later (which was nice considering I thought it would be another hour before I would have any info on my car) and Sebastian informed me that the part needed for my car
would take take a couple of days to get to the dealership, but not to worry, the KIA dealership would be putting me in a rental car, that they would be paying for because my car was under warranty.
Sebastian then got me to the rental car service expediently, where I was taken care of promptly and on my way.
I then received a call from Sebastian the very next morning at 9:30 am that the dealership had the part for my car overnighted, it had been installed along with the two recall items fixed and I could come pick my car up!
I was elated to say the least!
My wife and I have purchased a couple cars from this KIA dealership and we have ALWAYS been treated like royalty, as well as any service item taken care of with the utmost respect for us, and fixed very expeditiously!
I must say I was VERY impressed with Sebastian... what a great young man, who knew what he was doing, and made me feel very much at ease. He is a keeper guys!
Thanks again for all that you do for your customers.