Westway Ford

New Experince It was my first time a new car and Omar-Velasquez-Soto was very helpful and made me comfortable. Candido was of great assistance as well and helped it It was my first time a new car and Omar-Velasquez-Soto was very helpful and made me comfortable. Candido was of great assistance as well and helped itemized the bottom line. More

Worst Dealership and very Unknowledgeable They don't care about the customers so I ended up walking out and buying at another Ford Dealer, it's a nice dealership but the people in it need an a They don't care about the customers so I ended up walking out and buying at another Ford Dealer, it's a nice dealership but the people in it need an attitude change and finance takes forever they took me into the delivery area and the girls there don't know anything about the product I've driven Fords all my life I would've liked to deal with with someone who actually knows the product and is excited to go over it rather than just doing it because it's a job ,this experience was awful It was a nice thought instead of just handing you the car but this dealer needs people who actually love the product and apparently the girl I dealt with was the manager all the managers here need more training the sales manager was rude as was the sales guy It was just the most awful experience ever I ended up paying more elsewhere but they had great service and were very knowledgeable so anyone looking to purchase a Ford should go to Five Star Ford it has its name for a reason More

Satisfied customer They were friendly and not pushy and got me the best deal for me and got my payment where I was comfortable with and went over the features with me They were friendly and not pushy and got me the best deal for me and got my payment where I was comfortable with and went over the features with me More

Great Service! Thanks to Johnny Crecy and his team for outstanding courtesy and professionalism when I took my car in for service. And the car runs smooth! Thanks, Thanks to Johnny Crecy and his team for outstanding courtesy and professionalism when I took my car in for service. And the car runs smooth! Thanks, Johnny! More

Awesome Staff We are very pleased with the staff at westway ford. The sales personnel, service team, and porters make up one great team. They are friendly, courte We are very pleased with the staff at westway ford. The sales personnel, service team, and porters make up one great team. They are friendly, courteous, and helpful. I will continue to recommend them. I appreciate them all. More

great experience! Thanks to Omar, we are in our new vehicle. He went above and beyond to make it possible for us to be in our vehicle. We highly recommend him. We alw Thanks to Omar, we are in our new vehicle. He went above and beyond to make it possible for us to be in our vehicle. We highly recommend him. We always feel comfortable coming to him for anything. One great guy! More

Always a pleasure John is always a pleasure to do business with when I take my truck in for service. He is friendly and makes sure the job gets done. So much that I a John is always a pleasure to do business with when I take my truck in for service. He is friendly and makes sure the job gets done. So much that I am sure to even stop by and say hello to him if in for other reasons when shopping for vehicles or otherwise. He is the only one I will deal with in the service department and will continue to always be a repeat customer as long a he is employed here. Highly recommended to anyone who visits this service department. More

Poor customer service I went to Westway Ford to have my 2013 Ford Taurus serviced. I made an appointment online and was immediately turned off to this dealer when the young I went to Westway Ford to have my 2013 Ford Taurus serviced. I made an appointment online and was immediately turned off to this dealer when the young man Anthony said he couldn't find the appointment. While I was waiting on Anthony to "find" my appointment in the system, I went to the showroom floor. As I looked around, I didn't see a Taurus. When I asked about it, one of the salesmen told me how the Taurus wasn't a good selling car and they didn't have any. It's an "older" persons car and a fusion is younger. He told me the Taurus was only a "upgraded" Fusion but wouldn't recommend buying the Taurus. Anthony stated they could find any issue with my car and would contact me if anything needed repairing. the dealership kept my car and never contacted me throughout the day regarding the status of the work, I went to the dealer that evening and told Anthony how upset I was because no one contacted me. He said they had to order the parts and they were extremely busy. Anthony stated they would need to wait until the following day for the parts to come in. I had an extensive coversation regarding this and was never offered a courtesy car for the inconvenience of this dealership needing to keep my car. anthony blamed the dealer, Paul Cerame, saying they told me lies in St. Louis about what was wrong with my car. He wrote on the paperwork that I declined service to my car, which is untrue, I was never told of any issues with my car. I have told everyone that I know that drives and buys Ford vehicles not to purchase it have work done at this dealership. The customer service was anything except 5 Star. More

They are fraud they sell worst car and rip off your money west way ford cheats on carfax! They sold me a car with broken bumper, where they just glued in and painted it to fool people and congratulation west west way ford cheats on carfax! They sold me a car with broken bumper, where they just glued in and painted it to fool people and congratulation west way ford manager from pre owned department for fooling us and selling us the broken car. You guys should receive a award on worst car dealer!!! Please never even consider buying car there please save your hard earned money! More