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Whaling City Ford Lincoln - Service Center

4.9

56 Lifetime Service Reviews

475 Broad St, New London, Connecticut 06320

56 Reviews of Whaling City Ford Lincoln Mazda - Service Center

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March 21, 2018

"Stay With the Best"

- mliz35

I have been a customer of this dealership since 1983,buying every car I have ever owned from them. I won’t bring my car to anyone else except the service department at Whailing City because I know that I can trust them do do whatever needs to be done .Everyone that I have ever encountered there,whether in sales but especially in the service department has been friendly,courteous and professional..When asked why don’t I ventured out to other dealerships to buy a vehicle or to get my car fixed,my answer is always the same, “ Why would go anywhere else?

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Recommend Dealer
Yes
Employees Worked With
Jeff Janssen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Timothy LaDucer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mark Waterman
January 08, 2018

"Great Service"

- nick guerra

Brought my Ford van all the way from Clingon for service. Tim, Pete, and the mechanics were great, I was very happy with their work and would highly recommend them Nick Guerra

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Pete
December 13, 2017

"Routine service"

- JGR

Service Manager (Mark) was friendly, helpful and professional. Work was done promptly as promised, including resolution of a problem with my backup camera. Also spoke with my salesman ( Dan Burden) and Sales Manager (Darnell Williams) regarding an issue with my original GPS system. Both were responsive and resolved my issue. Very pleased with all personnel. Thanks

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Recommend Dealer
Yes
Employees Worked With
Daniel Burden
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Darnell Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mark Waterman
September 01, 2017

"2007 MAZDA GRANT TOURING MAINTENANCE"

- Ellie17

AS USUAL WE RECEIVED OUTSTANDING SERVICE. We have always been satisfied with your "Customer Care" program, you should be extremely proud of your staff. Eleanor Engdall

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Recommend Dealer
Yes
Employees Worked With
Mark Waterman
August 30, 2017

"Excellent Customer service"

- Don S

I had contacted Jeff for a personal touch to rendering service on my 1 yr old truck because I had to take it to another dealer due to scheduling. It was repaired incompletely and needed to be finished at Whaling City. I will never make that mistake again.

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Recommend Dealer
Yes
Employees Worked With
Jeff Janssen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 25, 2017

"Work done promptly and well"

- Thedoctor

They explained everything that had been done. The work was done in less time that was estimated, and all issues were dealt with. The staff was courteous; the customer waiting area was clean.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Jeff Janssen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Timothy LaDucer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 14, 2017

"Whaling City is Consistently the Best"

- chenetdia

Throughout the years, Whaling City has provided an exceptionally high level of quality in sales and service. At every area of the dealership, there is an air of dependability and trustworthiness, that has proven to be true repeatedly. Whether it be sales or service, I feel assured that my automotive needs will be met with customer satisfaction as their primary goal. Thank you, Whaling City!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Janssen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Timothy LaDucer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aaron Borsher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mark Waterman, Greg LeBeau
Aug 14, 2017 -

Whaling City Ford Lincoln responded

Thank You so much, Sir! We are always proud to hear when we are doing something right. It is our continuing honor to be able to serve you. Also, Please let us know if this ever changes so that we can make sure to take the appropriate course of action promptly. Thank you again!

August 05, 2017

"Excellent"

- Antonio Gooding

I have always received excellent service. I was greated promptly and car was ready when promised. Mark Waterman was very knowledgeable and efficient. Excellent dealership.

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Recommend Dealer
Yes
Employees Worked With
Mark Waterman
August 01, 2017

"Excellent"

- Art

Excellent and timely service at a reasonable cost. Waiting room was comfortable. I have and will continue to have my two Mazda cars serviced there as long as they continue to give me this kind of good service.

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Recommend Dealer
Yes
Employees Worked With
Mark Waterman
June 21, 2017

"Long-term satisfaction "

- Ford150

I have been a long time satisfied Ford customer and I will definitely continue to deal with Whaling City. Their service and sales department representatives are friendly, honest and straightforward.

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Recommend Dealer
Yes
Employees Worked With
Timothy LaDucer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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