This started with an oil change on 10/18. Jade recommended rear brakes and gave me a quote. I checked with an independent that I use and their estimate was higher. I made an appointment for Friday, November 1. I was greeted by the service writer and told to expect about an hour and 45 minutes for the service. I sat in the lounge which is very nice since your upgrades and enjoyed coffee and read. At just under 2 hours Brad came out and gave me my keys and the bill. The bill turned out to be about $8 less than the estimate. My car had been vacuumed and I got it washed before heading home to do yardwork. You are Price competitive and prompt. Thanks again.