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White Bear Lake Superstore - Service Center
White Bear Lake, MN
15 Reviews
15 Reviews of White Bear Lake Superstore - Service Center
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December 04, 2023
They are a SCA Performance Truck Dealer but would not cover a truck under factory warranty due to it being modified, even though they are 100% covered under factory warranty. Called Shakopee Chevrolet a cover a truck under factory warranty due to it being modified, even though they are 100% covered under factory warranty. Called Shakopee Chevrolet and they knew exactly what I had and said they work on them all the time and they are in fact 100% covered under warranty. Very frustrating. Do not recommend this service department if you have anything out of the ordinary, they do not do their homework on what GMC sells apparently. More
by craig.nelson
Employees Worked With
Teddy
Helpful June 23, 2021
I should have mentioned, for the best fraud in town, White Bear Lake superstore is it. They will sell you junk, never communicate with you, return calls or do anything for customer service. I highly rec White Bear Lake superstore is it. They will sell you junk, never communicate with you, return calls or do anything for customer service. I highly recommend finding anyone else, literally anyone else, even a private sale you will probably have better luck finding someone with morals. Never buy from them. I've bought from and talked to a wide variety of dealers in the past years and past months about used vehicles. Every single one but this one does an inspection when they buy them, tells you what might need to be fixed and almost all fixed any issues. They never raised the price, never added on fees for fixing or doing their job. Not this place, Max who sold us the vehicle said they don't inspect because then they would be liable for repairs or issues. Yeah, that's your job, to tell people the issues so they make an informed buying decision. Then max just passed the buck because you know, used car salesman. I've always had my hesitations working with car dealers, and this pretty much reinforces it. Can't trust them, they'll lie, misguide and completely screw you in the end. They failed to even clean or detail the vehicle (which is one of the most common things every dealer has ever done), didn't tell us the jack and spare tire and wheel were missing. No book, third row seat was broken and we didn't know until we wen't to use it. Cruise control didn't work nor does backup camera, but they advertised all those items in the listing, which would mean they exist and work. Then the water pump went a couple weeks after it, had to buy a spare tire, spare wheel, a new jack, fix the cruise control and waiting on the backup camera. I've never seen a dealership so lazy and derelict in their duty to provide a basic inspection of a vehicle they bought from someone. On top of that they charged a fee that was suppose to be refunded in by the next monday, 2 days later for reserving the vehicle, which took them almost two weeks to refund. All in all, not a dealership that can be trusted or one you want to do business with. I'll be reaching out to state officials and other organizations to share how much fraud they seem to be committing by not doing their basic job. They aren't some small used car dealership, so how they operate like this is beyond me. Worse customer service I have ever experienced and if you find a vehicle there, go elsewhere, it's not worth the time and hassle unless you enjoy being treated like crap. On top of this now had to replace water pump, thermostat and have coolant flushed because of a leak they didn't even check on, since they didn't do any review of the vehicle. It's up there with the sock in the engine bay next to the battery, nothing like a possible fire oh and the ratchet strap to hold a hose because, well why not. More
by WC
Employees Worked With
Max
December 06, 2019
This really is a SUPERstore! We needed a vehicle fast and purchased a GREAT used SUV at a low price. It has run smoothe for years. When it does need a little maintenance here and there we come in and get and purchased a GREAT used SUV at a low price. It has run smoothe for years. When it does need a little maintenance here and there we come in and get greeted by Jens C at the service desk and he is on it every time. Both Jens and the SUPERstore’s mechanics figured out our impossible window, a/c and break issues that other dealers we took it too literally couldn’t do. I won’t take my truck anywhere else. Learned my lesson. They are amazing!! More
by tkg51504
Employees Worked With
Jens Christensen
November 19, 2019
excellent service Excellent and friendly representative. done my work nicely. the waiting lounge is also neat and clean. keep up the same pace. Will use the same for fu Excellent and friendly representative. done my work nicely. the waiting lounge is also neat and clean. keep up the same pace. Will use the same for future service if required. thanks More
by Syedj
Employees Worked With
James
March 01, 2019
5000 charged in repairs with out my Concent Bought car 6 months later major problems 5000 repairs that I didn’t Authorize On a 6500 valued car. Worst place , cheats and all Liers Bought car 6 months later major problems 5000 repairs that I didn’t Authorize On a 6500 valued car. Worst place , cheats and all Liers More
by Female fed up
Employees Worked With
Lonnie , Lee GM
November 29, 2018
Awesome experience. Jerry Griffis was great to work with. I was I need of a new vehicle. I called and was greeted by Tim Garrick. Tim was awesome to work with and he put us into the truck we wanted at a very I was I need of a new vehicle. I called and was greeted by Tim Garrick. Tim was awesome to work with and he put us into the truck we wanted at a very great price. Soon after we purchased the vehicle we had a glitch that made the transmission shutter, (not a drivability issue). I made contact with Tim who immediately put me in touch with Jerry Griffis. Jerry was more than great to work with. He listened to my concerns and had my vehicle picked up at my work place. The vehicle was fixed in a very timely manner and dropped back off at my work. Jerry made certain that he answered all of my questions and did a follow up to make sure the truck was still running properly. I can’t say enough about how great Jerry and Tim were to work with. Thanks guys, you are a testament to how great a business White Bear Lake GMC is. More
by Bwanek
October 06, 2017
Sales and service after the sale! The White Bear Lake GMC Super Store has outstanding service. Their staff go above and beyond to make sure their customers are satisfied. Employees th The White Bear Lake GMC Super Store has outstanding service. Their staff go above and beyond to make sure their customers are satisfied. Employees that are this invested in their customers satisfaction are a reflection of the management / owners values and mission. You should be proud of your Team! Thank you More
by KevinGMC
Employees Worked With
Everyone I interacted with was so positive and upbeat. They truly like their profession and are the best in the automotive industry!
December 29, 2016
Service We always have the auto butler and oil change done at the same time we call Jens Christensen and he's always polite and helpful he's been helping us s We always have the auto butler and oil change done at the same time we call Jens Christensen and he's always polite and helpful he's been helping us since 1991 and we are greatful for his service. Keep up the great work Jens. More
by connie warn
Employees Worked With
Jens Christensen
December 19, 2016
Best Service!! Pat Thunstrom (in the service dept.) was great to work with! He shot me straight and offered me alternatives. I felt very comfortable with his appro Pat Thunstrom (in the service dept.) was great to work with! He shot me straight and offered me alternatives. I felt very comfortable with his approach and knew he was being perfectly honest with me. I would absolutely recommend White Bear Lake Superstore to anyone buying or servicing a car. Thanks, Pat Thunstrom! Happy Holidays! -Ryan B. More
by rbart
Employees Worked With
Pat Thunstrom
December 19, 2016
Excellant Customer Service Pat is excellent to work with! I highly recommend the service department. All of the service department employees are very friendly. It is a very comf Pat is excellent to work with! I highly recommend the service department. All of the service department employees are very friendly. It is a very comfortable and accommodating atmosphere. More
by Welcome456
Employees Worked With
Pat
