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Whitten Brothers Mazda

Richmond, VA

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186 Reviews
NEW SALES UPDATE We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team. First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile. Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering: Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience. Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store. Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them. Prequalified At Home Test Drives: After prequalifying for a deal & agr
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10745 Midlothian Turnpike

Richmond, VA

23235

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Showing 186 reviews

September 08, 2020

I will be a lifelong customer at Whitten Brothers Mazda. Not only is their sales force professional, friendly, and good at listening to what I want rather than what they need to "move, but their service dep More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Roberts, Darryl Lewis
August 01, 2020

Two Times the Charm 15 years ago we bought a Mazda from this dealership. The car is still running but it's days are numbered. So we went looking(after my husband did exte More

by 4nyflowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hope (Finance), Melvin Roberts, Ron Spector
July 17, 2020

Bill and his buddies are friendly and helpful. Not overly solicitous and no hard sales tactics. They made the car-buying experience easy for me. Go see them! More

by Nancy
Recommend Dealer
Yes
Employees Worked With
Bill Edwards, Ron Spector
June 11, 2020

Working with dealership was great. We had gone to another Mazda dealership the previous day and had a terrible experience. However, the experience at Whitten Brothers was amazing. We were greeted when we fir More

by Jelli
Recommend Dealer
Yes
Employees Worked With
Darryl Lewis
June 09, 2020

This is the 4th Mazda that IO have bought from Whitten Broth I went in knowing I wanted a CX5. Darryl Lewis helped me. He was excellent at explaining the differences in the models so that I would get everything More

by moilib
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Spector, Darryl Lewis
May 09, 2020

Wrote an awesome review but then checked my emails and saw that the dealership had emailed an offer $1,000 less than they did in dealership today. So, I do not recommend this dealership. More

by cdkmom
Recommend Dealer
No
Employees Worked With
Darryl Lewis
May 02, 2020

Worked with me to get the vehicle I wanted, for a price I could afford. I appreciate that they did not try to hard sell other vehicles when I said I would have to review my finances. They were courteous an More

by Lastchancelife
Recommend Dealer
Yes
Employees Worked With
Bill Edwards, Ron Spector
April 20, 2020

Purchased a Mazda 6 Grand Touring Reserve Last week I went in with the hopes of buying a used car and I worked with Darryl. To say he was helpful would be an understatement. While he says he h More

by Rob.Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Spector, Darryl Lewis
April 11, 2020

My wife and I recently came in looking at the CX-9. Although we did not end up purchasing a vehicle there, Darryl was awesome! He was very professional and accommodating. If I hear of anyone looking fo More

by vafirst78
Recommend Dealer
Yes
Employees Worked With
Darryl Lewis
March 06, 2020

Great car-buying experience! From the moment I walked in the door until the moment I drove away in my new Mazda CX3, my experience was outstanding! This is the third car I have p More

by kkoebler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harrison Whitten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael S., Hope ---? , Melvin Roberts, Ron Spector
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