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Whitten Brothers Of Ashland

Ashland, VA

5.0
452 Reviews
New Sales Update We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team. First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile. Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering: Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience. Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store. Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them. Prequalified At Home Test Drives: After prequalifying for a deal & agr
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11409 Washington Highway

Ashland, VA

23005

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Showing 452 reviews

April 14, 2024

It was an Easy experience, completed quickly and was pleasurable. The initial response to emails and text was very good. More

by Rct1315
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2024

Great experience from beginning to end - We would highly recommend Whitten of Ashland and Cathy More

by aalfonso0514
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Whitten Brothers Of Ashland responded

Thank you immensely for your glowing recommendation and for entrusting us with your automotive needs! We're delighted to hear that your experience with Whitten of Ashland and Cathy was nothing short of exceptional from start to finish. Your recommendation means the world to us, and we're honored to have earned your trust and satisfaction throughout your journey with us. Cathy and our team strive to provide each customer with a seamless and enjoyable experience, and it's incredibly rewarding to receive such positive feedback from valued customers like yourself. Should you or anyone you know ever require automotive assistance in the future, please don't hesitate to reach out or recommend us. We're here to ensure that every experience with Whitten of Ashland is nothing short of outstanding. Thank you once again for your kind words and for choosing Whitten. We genuinely appreciate your support and look forward to serving you again in the future!

March 12, 2024

Cathy was wonderful. She is very knowledgeable and does a great job explaining all of the features each vehicle offers. She is kind , patient, and easy to work with. Whit More

by Jenn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Whitten Brothers Of Ashland responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Cathy provided you with exceptional service during your visit. It's fantastic to know that her knowledge and ability to explain our vehicle features made your experience enjoyable and informative. At Whitten, we strive to treat our customers like family, and we're delighted to hear that you felt this warmth throughout your interaction with us. Providing top-notch service, products, and a welcoming atmosphere are core values we hold dear, and it's always rewarding to receive such positive feedback. We truly appreciate your kind words and your willingness to choose us again in the future. Should you need anything else or have any further questions, please don't hesitate to reach out. We're always here to assist you. Thank you once again for your support, and we look forward to serving you again soon!

February 11, 2024

Friendly and professional staff that goes out of their way to make you feel comfortable! Cathy was great!! More

by Cbd3117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Whitten Brothers Of Ashland responded

Thank you so much for your wonderful review! We're delighted to hear that our staff, especially Cathy, went above and beyond to ensure your comfort and satisfaction. Providing a friendly and professional experience for our clients is incredibly important to us, and we're thrilled that we were able to meet your expectations. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!

February 07, 2024

Cathy and everyone else were great! Everyone was very friendly, polite, knowledgeable and helpful. Thank you! More

by Tearwilliams2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Balassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Swain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Whitten Brothers Of Ashland responded

We're thrilled to hear that you had such a positive experience with Cathy and our team! Providing excellent service and making sure our clients feel welcome and supported is always our top priority. We appreciate your kind words and thank you for choosing us. If you ever need anything in the future, don't hesitate to reach out. We're here to help!

December 29, 2023

Great customer service, facility and explanation of the car buying process! Beautiful people. Highly recommend!! More

by wakerah.minder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Whitten Brothers Of Ashland responded

Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had a great experience with our customer service, facility, and the explanation of the car buying process. Our team works hard to ensure that our customers feel comfortable and well-informed throughout the entire process, and it's incredibly rewarding to know that we met your expectations. We appreciate your kind words about our beautiful people – we believe in creating a warm and welcoming atmosphere for everyone who walks through our doors. Your recommendation means a lot to us, and we're grateful for your trust in our dealership. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and wish you many happy miles in your new car!

December 16, 2023

Very friendly and professional dealership. Listen to my needs and wants and provided me with my options they had. We even willing to get a vehicle from another location if needed. No pressure More

by sammy.bunger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Whitten Reviews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Fender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Swain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Whitten Brothers Of Ashland responded

Thank you for taking the time to share your positive experience with us at Whitten Brothers in Ashland! We're thrilled to hear that our dealership provided you with a friendly and professional atmosphere, and we greatly appreciate your kind words. It's wonderful to know that our team, especially Cathy, listened to your needs and wants, presenting you with various options tailored to your preferences. At Whitten Brothers, we believe in providing a no-pressure environment, and we're delighted that you felt empowered to make the decision that was right for you. We're also glad to hear that you love your new truck! Your satisfaction is our top priority, and it's heartening to receive feedback about our pricing and the follow-up after the sale. We're dedicated to ensuring that your experience extends beyond the purchase. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing Whitten Brothers in Ashland, and we look forward to serving you in the future.

December 02, 2023

No run around. Cathy listened to what I wanted, told me what Written Brothers could do, and we ended up with a great deal! I live an hour away and would go there f More

by rgb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Whitten Brothers Of Ashland responded

Thank you so much for taking the time to share your positive experience with Cathy and our team at Written Brothers! We're thrilled to hear that Cathy listened to your needs, provided you with information about our offerings, and ultimately helped you secure a great deal. We truly appreciate your loyalty, especially considering the distance you have to travel. It's fantastic to know that you would choose Written Brothers for any Jeep or Dodge in the future. Our team is dedicated to providing exceptional service and ensuring our customers have a seamless and satisfying experience. If there's anything more we can do for you or if you have any feedback on how we can further improve, please don't hesitate to reach out. We look forward to serving you again and maintaining the trust you've placed in us. Thank you once again for choosing Written Brothers of Ashland, and safe travels on the road ahead!

November 27, 2023

It was such a pleasant experience working with Whitten Brothers in Ashland. Overall every department made purchasing a vehicle so easy! Cathy is the best! She was such a joy to work one on one with. She w More

by JuliStirrup
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Whitten Brothers Of Ashland responded

Thank you so much for taking the time to share your experience with Whitten Brothers in Ashland! We're thrilled to hear that your overall car-buying journey was a pleasant one, and we greatly appreciate your kind words. We're especially delighted to hear about your positive experience with Cathy. It's fantastic to know that she made your one-on-one interactions enjoyable with her friendly, patient, and knowledgeable approach. Cathy is indeed a valuable member of our team, and we will make sure to pass along your compliments to her. Choosing the perfect car is a significant decision, and we're thrilled that Cathy could assist you in finding the ideal vehicle to meet your needs. We strive to provide excellent service to all our customers, and it's rewarding to know that we could make your car-buying process easy and enjoyable. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We truly value your business and look forward to serving you again. Safe travels in your new car, and thank you for choosing Whitten Brothers!

June 13, 2023

Cathy was amazing! Never want to go anywhere else for our car buying needs. Thank you so much! More

by lynda.e.wetter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy McCarthey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Whitten Brothers Of Ashland responded

Congrats to you and thank you for choosing to come to Whitten Brothers of Ashland. We value your business and will be sure to tell Cathy feedback. Thanks again!

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