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COVID-19
Response
  • Home Delivery
  • No Contact Transactions
  • Virtual Appointments
  • Home Test Drives

Whitten Brothers of Ashland Jeep Chrysler Dodge Ram

Ashland, VA

4.8
425 Lifetime Reviews Review Dealership
New Sales Update We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team. First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile. Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering: Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience. Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store. Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them. Prequalified At Home Test Drives: After prequalifying for a deal & agr

11409 Washington Highway

Ashland, VA

23005

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Top Reviewed Employees

Cathy McCarthey at Whitten Brothers of Ashland Jeep Chrysler Dodge Ram

Cathy McCarthey

Sales Consultant
5.0
Ray Waters at Whitten Brothers of Ashland Jeep Chrysler Dodge Ram

Ray Waters

Sales Consultant
5.0
Rick Condrey at Whitten Brothers of Ashland Jeep Chrysler Dodge Ram

Rick Condrey

Sales Associate
5.0
Zack Cochran at Whitten Brothers of Ashland Jeep Chrysler Dodge Ram

Zack Cochran

Whitten Group GM over Service, Parts, Body Shop
5.0

Latest Reviews

March 02, 2021

"By far one of the best experiences I've ever had..."

- GW

By far one of the best experiences I've ever had purchasing a vehicle. Cathy was very professional and helpful. Once I arrived at the dealership, Charlie had the paperwork ready and I was out in a very timely manner. I would highly recommend Whitten Brothers.

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Employees Worked With

January 10, 2021

"I was visiting from out of when my vehicle broke down. It..."

- cslagoon

I was visiting from out of when my vehicle broke down. It was a Saturday, I called the dealership told them my problem. They were super helpful. Drive axle was broken, warranty thank goodness, parts were order the following Monday. When part got to them, my vehicle was fix and I was on my way. Paul and everyone I spoke with were great. Here I was from out of state and they made feel like I was a neighbor and right at home. Thank you Paul.

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Employees Worked With

Paul Wood

November 16, 2020

"The experience was horrible. I bought my car to them..."

- Vernice_Yerby

The experience was horrible. I bought my car to them because that is where I had purchased it. I had to bring it back on numerous occasions, each time Nick would say the car was fixed and before I could get it home the same problem occurred. On two occasions I came to pick it up and the same problem occurred before I was off the parking lot and I had a witness who saw that. The top manager was no help there either. This problem went on for months and they could not solve however thought they were going to keep getting paid for putting things in the car that did not solve the problem. POOR MANAGEMENT ,SERVICE AND EVIDENTLY DID NOT KNOW WHAT THEY WERE DOING.

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Valet Parking
  • Vending Machines