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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
Richmond, VA
702 Reviews
New Sales Update
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 702 reviews
Helpful September 20, 2021
Had my 2013 Jeep Grand Cherokee serviced recently and Tracy provided such excellent service that I am making this dealership my vehicle home. She was very professional and kind. Have visited 3 other deal Tracy provided such excellent service that I am making this dealership my vehicle home. She was very professional and kind. Have visited 3 other dealership and was not impressed. Tracy gets all the koodos!!!!!! More
by Lsjdesigns29
Employees Worked With
Tracy Boone
May 05, 2021
Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend! More
by Danielle Sommers
Employees Worked With
Other Employees :
Jay Dawson, Ray Spector, Melvin Roberts
March 19, 2021
Bruce and Hope were both very helpful with our purchase of our 2016 Jeep Cherokee. They went above and beyond to make sure we were satisfied in every aspect! of our 2016 Jeep Cherokee. They went above and beyond to make sure we were satisfied in every aspect! More
by Pattesont
February 07, 2021
With Ryan's warm welcome video, Willie's friendly sales and Hope's extensive walk-through as we finalized the purchase, I'm now a customer for LIFE! I had the BEST experience. I had a to buy a car quickly and Hope's extensive walk-through as we finalized the purchase, I'm now a customer for LIFE! I had the BEST experience. I had a to buy a car quickly - the Whitten Brothers team not only made it possible and economical but also a really pleasant experience that made me honestly feel as if I were a longtime friend. Hope was so patient and empathetic as we walked through the final stages of finances. They even put on my tags and changed out my key fob batteries to ensure I was all set. They really converted what could have been a stressful experience into a such an easy one. More
by Meredith S.
November 30, 2020
It was a pleasure dealing with Evan. Initially, the price was a bit high but he kept in touch as he tried to work a deal to get me into my budget. was a bit high but he kept in touch as he tried to work a deal to get me into my budget. More
by jdbly68
Employees Worked With
November 19, 2020
Beware service manager is awful was told they couldn't fix my 2019 ram truck at this time there was a software issue that was being worked on. This was late September Said i needed to call Chrysler get ca fix my 2019 ram truck at this time there was a software issue that was being worked on. This was late September Said i needed to call Chrysler get case number. I left to many messages to count for Jason (SERVICE MANAGER) to call never did until i spoke to Zach the owner. then he called that day and said he would call every week never has called. Got attorney he said even thought they told me it couldn't be fixed at this time I needed to take to another dealer for lemon law to apply. Well guess what after 2 months of believing them. I took it to Pearson Ram they fixed it right away. More
by tommybeasley54
Employees Worked With
November 16, 2020
No issues. Truck was ready for me to pick up. Paperwork went smooth. Howard and Jon got me going in reasonable time frame. Recommended to anyone who wants to get a car. Have to go back for undercoating but went smooth. Howard and Jon got me going in reasonable time frame. Recommended to anyone who wants to get a car. Have to go back for undercoating but don't anticipate any issues. More
by daniel.day1933
November 08, 2020
Abdul helped me reach my goal of truck ownership! He was so friendly and helpful. I did not feel pressured or anything. Very happy with him! so friendly and helpful. I did not feel pressured or anything. Very happy with him! More
by mokarnage
October 22, 2020
My family has been doing business with Whitten for years and its always been a great experience. Bruce BBQ Anderson was awesome to deal with very personable and worked with me to get me in my new car. and its always been a great experience. Bruce BBQ Anderson was awesome to deal with very personable and worked with me to get me in my new car. More
by Shaynek
Employees Worked With
