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Whitten Brothers of Richmond Jeep Chrysler Dodge Ram
Richmond, VA
702 Reviews
New Sales Update
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 702 reviews
October 04, 2012
It was great working with Tracey; she is very courteous and professional. It is great to have someone to tell you when your vehicle is going to be ready and it actually is; while we were discussing the re and professional. It is great to have someone to tell you when your vehicle is going to be ready and it actually is; while we were discussing the reason for my visit; her manager Steve came by to make sure everything was going good. Great group you have here at Whitten; will recommend to all of my friends!!! More
by jenna.goskins
Employees Worked With
Tracey Boone
Helpful October 03, 2012
As a Whitten customer, I can highly recommend both their sales and service departments. I have bought 4 vehicles from Whitten and use there service department for all my service needs. The staff is friend sales and service departments. I have bought 4 vehicles from Whitten and use there service department for all my service needs. The staff is friendly and knowledgeable. Their prices can't be beat. The Whitten Advantage makes service convenient. Thanks to all at Whitten, you have a loyal customer. More
by rosemary.hampton
October 03, 2012
This is the second new vehicle I have purchased from Jeremiah. He always makes the transaction as smooth as possible. There is absolutely no pressure to buy from Whitten as I have been flirting with a Jeremiah. He always makes the transaction as smooth as possible. There is absolutely no pressure to buy from Whitten as I have been flirting with a new purchase for the last three months. Every time I visited with Jeremiah he was honest, patient, and very forthcoming with information to help me make this most recent purchase. More
by rdavis542
Employees Worked With
Jeremiah Bell
October 03, 2012
My family has bought 4 vehicles from Whitten Brothers. Jeremiah Bell has been great to work with in buying the vehicles. All four of our vehicles have been serviced at the dealership. Tracey Boone has b Jeremiah Bell has been great to work with in buying the vehicles. All four of our vehicles have been serviced at the dealership. Tracey Boone has been great helping us with our service needs. More
by vtfan
Employees Worked With
Tracey Boone, Jeremiah Bell
October 03, 2012
Working with Tracey Boone is a delight. She is pleasant to correspond with and is responsive to my questions. She took the time to explain the services that were performed. She is courteous, professional to correspond with and is responsive to my questions. She took the time to explain the services that were performed. She is courteous, professional, and timely in answering calls. More
by tamsnchase
Employees Worked With
Tracey Boone
October 01, 2012
Every part of this transaction was far better than any other dealership my wife and I had been to. Would not have purchased car if it wasn't for Mr.Chases hardwork and dedication. The time it took to clos other dealership my wife and I had been to. Would not have purchased car if it wasn't for Mr.Chases hardwork and dedication. The time it took to close the deal and to drive the car home was the quickest and most pleasant experience. We buy a new car every 12-24 months and we will be back manytimes. More
by jalexolson
September 29, 2012
We found the vehicle that met our need at a reasonable price. The staff were very helpful and informative during the entire process. They made themselves available during and after the sale. price. The staff were very helpful and informative during the entire process. They made themselves available during and after the sale. More
by jsjett
Employees Worked With
Bill Martin, Richard Albert
September 27, 2012
I came to the dealership with two specific cars in mind. Chris went out of his way to bring me the car I wanted from another dealership and it was exactly what i wanted. The second car was on lot and also w Chris went out of his way to bring me the car I wanted from another dealership and it was exactly what i wanted. The second car was on lot and also was what was desired. Chris and the dealership were all extremely friendly and helpful and made the process of buying 2 cars extremely easy. If you want a new Dodge, chrysler, jeep, go to WHITTEN BROTHERS! They rock!!! More
by jmehaffey04
June 13, 2012
This is the third vehicle I have bought from Howard Hall and every time he was patient as I'm a hard sell and always haggle for the best price. Everyone in the dealership was trying hard to get me the best and every time he was patient as I'm a hard sell and always haggle for the best price. Everyone in the dealership was trying hard to get me the best price for a new truck. It's always a stressfull time investing so much money into a new vehicle but working with Howard is a blessing. The best part, each time I have bought a vehicle, this dealership has beat every price around, and I research things for weeks, even months sometimes before buying. They have not let me down yet when getting me the price and payment I need to make it happen. I would highly recommend working with Howard, he is not afraid to ask management for a better deal. I bought my new Ram today and was in the dealership from 10:00am to almost 5:00pm working this deal, but Howard stood by me and made it happen. I love my truck and just wanted to say thanks to the Whitten Brothers Team. More
by chrisatbragg
Employees Worked With
Howard Hall
May 27, 2012
Great Place, gave me straight up Pricing and did not misslead me with Rebates and Discounts I dont qualify for.Ended up buying a used car there for my son. misslead me with Rebates and Discounts I dont qualify for.Ended up buying a used car there for my son. More
by RAThornton
Employees Worked With
A couple different people
