Wilde East Towne Honda - Service Center

This is an overdue review on Austin Rankin. He has helped me through several service repairs in the last year and has been spot on with diagnosing the possible issue at hand. He truly cares abo He has helped me through several service repairs in the last year and has been spot on with diagnosing the possible issue at hand. He truly cares about his work, no question about that. He goes the extra mile with very helpful advice. He's personable and professional, so rare these days! He's a keeper! More

Cheryl knows her stuff! She listens, shes respectful and explains things the way she needs to so that I understand whats going on. Her communication is truley unmatched! Wil She listens, shes respectful and explains things the way she needs to so that I understand whats going on. Her communication is truley unmatched! Wilde Honda has my buisness because of Cheryl! More

Austin really knows his stuff! I came in confused and frustrated, but after vaguely attempting to explain the problem I was experiencing, he diagnosed the issue with ease and expl I came in confused and frustrated, but after vaguely attempting to explain the problem I was experiencing, he diagnosed the issue with ease and explained it in terms I could understand. Very patient, and very professional. More

Arrived at the dealership for service, the service area was packed with vehicles. All the advisors were helping other customers while 5 of us waited by our cars for 10 plus minutes. As I was in the middle was packed with vehicles. All the advisors were helping other customers while 5 of us waited by our cars for 10 plus minutes. As I was in the middle row I could see Ryan in his office talking and laughing with another employee. As a manger he appears to be selfish and clearly does not lead by setting the example. Great job to the service advisors who were overwhelmed and working hard. A disgusting disgrace of a manger to sit there while we all waited. More

Wilde Honda is such a good dealership. Easy to have answers that I needed. JR was my salesman I worked with. Easy to have answers that I needed. JR was my salesman I worked with. More

1st experience with service dept was Darius. He was kind, professional yet personable. He was very efficient & extremely nice. My Honda had a recall so I scheduled the service for about a month He was kind, professional yet personable. He was very efficient & extremely nice. My Honda had a recall so I scheduled the service for about a month out. Fast forward to my 2nd experience with this service dept and THEY SUCKED, I mean sucked so bad even Lassie from Porkys could’ve done a better job!! As I stated I made my appt almost a month in advance not to mention took a DAY off work (no work, no pay. I work on a farm, time is money). I had JUST got seated in the waiting area & the service person (Gavin? He’s new) told me that the part to fix my recall work wasn’t there. I would have REALLY appreciated a CALL the day before letting me know…. Hey the appt you made almost a month ago, we don’t have the part to fix it so can we reschedule? To top it off this is the closest Honda dealership to me (30 minute drive one way). So, in essence I lost a day of wages, 60 minutes of my life I will never get back (driving there & back), then 5 minutes to get checked in, 5 minutes in the waiting room, waiting for absolutely NOTHING. 70 minutes of my time wasted. To top it off I was told I’d get a call that afternoon letting me know when the part will be in. GUESS WHAT…. NO CALL. Sheesh if I wanted to be treated like trash I would’ve gone to Zimprick! More

excellent service, very comfortable and above all very fast. They definitely know what they're doing! fast. They definitely know what they're doing! More

Well, before new owners we loved this dealership. Syed was our go to sales person and Karen in financing always takes care of us. With new owners we see and noticed the changes and feel badly for t Syed was our go to sales person and Karen in financing always takes care of us. With new owners we see and noticed the changes and feel badly for the employees. We will continue to patronize since we really have an established relationship with Syed and he’s always taking really good care of us. More

I worked with Austin Rankin at Wilde East Towne Honda when my 2016 Odyssey was having some repairs done under warranty. Austin was simply outstanding in his level of support. He consistently updated me o when my 2016 Odyssey was having some repairs done under warranty. Austin was simply outstanding in his level of support. He consistently updated me on the status of the repair, immediately arranged a loaner car for me, and went to bat for me with Honda Care to argue that the required repairs should be covered under warranty (which they ultimately were). I've never left a review following a service before but felt I absolutely had to to recognize the simply stellar customer service provided by Austin. He is a rockstar and a credit to Wilde East Towne Honda. I'd also like to give a shout out to Val who helped me with moving my car seats and also arranged an extension of my loaner car after 6pm when an additional service was required for my Odyssey. I'm sure that when we inevitably replace our Odyssey with a newer model we'll shop at this dealer. More

We got hosed. The vehicle was not as represented. We were sent out on the road in an unsafe vehicle. All the trouble lights magically pop on right after we buy it. The vehicle was not as represented. We were sent out on the road in an unsafe vehicle. All the trouble lights magically pop on right after we buy it. We should have not bought a car from this dealership and we won't again. More