Jaguar Sarasota
Sarasota, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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*** Questionable sales practices & insistence to follow procedures turn reasonable customers into ardent critics. *** During the buying process of a preowned car in December 2023, my daughter was exposed procedures turn reasonable customers into ardent critics. *** During the buying process of a preowned car in December 2023, my daughter was exposed to questionable sales practices and it took us over 100 days and countless hours to obtain a payment owed to her by the dealership. Here are the facts: - On December 9,2023, my daughter bought a car that she intended to pay cash (salesperson Bibiana Fitzgerald). As part of the negotiation process, the sales manager asked her to take a loan and keep it for at least 4 months so the dealership can receive a finder’s fee. She reluctantly agreed under the condition that the dealership pays the interest, calculated at $220. The dealership finance manager assured her that the payment would be made promptly. - In mid-January 2024 and early February 2024, my daughter followed up several times by email with the sales person since she had still not received the check. No clear response was received. - Since I live relatively close to the dealership, while my daughter lives 50 miles away, I started getting involved at this point and I visited the dealership. A February 7, 2024 meeting with the (new) sales manager Troy Burns confirmed that nothing had been done on this issue until two days earlier. We learned that since there was a lien on the car because of the loan, a check had been allegedly sent (by regular mail) to the bank, and my daughter would have to wait until the bank receives and applies the check. - Later in February, my daughter and I both spent hours on the phone with the bank to try and locate the check, to no avail. I physically visited the dealership again, where I obtained the contact of the accounting representative at the central Morgan Automotive Group accounting department (Yazmin Manzano). I then started communicating with her. - During the balance of February, several calls to the accounting department were placed, which resulted in: cancelling the original check, allegedly issuing a new one (by regular mail again), and dealing with a return check fee. - In early March 2024, more phone time was spent with the bank trying to locate the check. Four additional telephone conversations were held with Morgan Automotive Group’s accounting in an effort to identify a more effective way to receive the payment that my daughter was owed. I made multiple offers that were refused: I offered to pick up a check addressed to my daughter at the dealership while connecting with her by video call to confirm her identity, I offered to have the dealership pay cash and turn in an expense report, etc….. Despite the obvious failure of the payment methods considered so far, the acknowledgement that the cause of the delay was not ours, and my daughter and I being extremely patient and reasonable, the accounting representative showed no empathy and no intention to deviate one inch from her standard procedures. It took 104 days after the purchase of the car for my daughter to receive the money she was owed. She never intended to finance this purchase and did it as a favor to the dealership, which turned out to be a mistake. We should never have had to spend any time on this, especially for such a minor amount. I know the importance of complying with procedures and the necessity for strong controls. I have also learned however the need to own mistakes with customers and when to recognize that documented exceptions need to be made to standard procedures to avoid creating customer outrage. Strongarming customers to take on unnecessary loans to benefit some performance metric, and then lacking the appropriate empathy and action to resolve an issue created by the dealership turn reasonable customers into frustrated individuals eager to tell their story to friends and social media contacts. More
Very good experience. Vehicle was worked on a timely fashion.. Dave, I believe that was his name, was excellent. Vehicle was worked on a timely fashion.. Dave, I believe that was his name, was excellent. More
Michelle in service was amazing with treating me like a valued customer! She went above and beyond! valued customer! She went above and beyond! More
Absolutely horrible. Sales team only cared about the financing piece, and as soon as the deal was made - no one cared about anything. With me buying my first electric car Sales team only cared about the financing piece, and as soon as the deal was made - no one cared about anything. With me buying my first electric car, I ended up not able to drive it for an entire week and I got zero help from them. I left a number of voice messages asking for a call back - never got one. The only person who was in touch was the sales associate apologizing about the inconvenience. The person processing our financing was absolutely incompetent, she claimed she was new… just transferred… nevertheless - someone should have been next to her helping out. Instead, she had to go constantly ask someone else for help, and at the end of the day the entire contract had to be redone because of how many mistakes were there. Not sure what was more painful - having to figure out my transportation for an entire week, or dealing with this person and this 3 hour financing process, especially that I wanted to just pay the balance in full… but for some reason that’s all they cared about - is for us to get the financing. Now that I have everything figured out - I live my car. Would never return to this dealership again. My first car was bought there 5 years ago. I had a good experience back then, that’s the reason I went back. It used to be Wilde Jaguar, and it’s owned by someone else now. Shouldn’t make a difference, you’d think. But clearly not does. More