Jaguar Sarasota

I dropped off my car on a Monday, never heard from the dealer until I called on Friday. Had 4 separate issues with my brand new electric vehicle: problems charging properly at some L2 chargers; car left m dealer until I called on Friday. Had 4 separate issues with my brand new electric vehicle: problems charging properly at some L2 chargers; car left me stranded when gears would shift but car would not move; lane assistance feature periodically becomes unavailable to activate with error on dash; musty odor from AC vents on cold start. I was told because there were no faults/errors from their diagnostic tool, there was nothing to fix and everything is in good order. After explaining and clarifying my case for each issue again, no offer was made to re-evaluate. In fact, I was just told I needed to return the loaner that day since they had not heard back from me. Heard back??? If it weren’t for ME reaching out, I would have never even known anything was even done (or apparently not done) to my car. I can plug an OBD scanner into my car and then do nothing by myself. I don’t need a service center that cannot make assessments on their own if their diagnostic tool fails to record errors even though there are blatant issues. Or fail to investigate further when a customer is persistent about their complaint. More

Parts Dept were able to source my tire quickly and Julianna was very helpful when I was in the dealership. Julianna was very helpful when I was in the dealership. More

Everyone I interacted with was very nice, considerate, and knowledgeable. I only wish I lived closer so I could continue to go there for service, etc. and knowledgeable. I only wish I lived closer so I could continue to go there for service, etc. More

Had a great experience purchasing my used car. Got a decent price for the trade in after negotiation and the process was really smooth overall. My salesman was Cas and he was great, not pushy at Got a decent price for the trade in after negotiation and the process was really smooth overall. My salesman was Cas and he was great, not pushy at all and gave me time to make a decision. Been driving the car for a month now and have had zero issues so far. More

Julianna was very informative. A pleasure to work with. Service was great. Have a great day A pleasure to work with. Service was great. Have a great day More

This dealership is Five-Star hands down. They take good care of their customers. I will always buy my Jags from them. You should too! They are competent, caring and knowledgeable. They They take good care of their customers. I will always buy my Jags from them. You should too! They are competent, caring and knowledgeable. They work very hard to keep their customers happy and smiling all the time. They do NOT disappoint. Thank you all ! More

Initial visit to Dealer was a disaster. Dealer policies were very Customer unfriendly : $5200 in required extras. Egh! Second visit was much better including Troy(Sales Manager), Ermie ( Dealer policies were very Customer unfriendly : $5200 in required extras. Egh! Second visit was much better including Troy(Sales Manager), Ermie (SR), Jim (service manager, and Rafael (Finance Manager) were far better. I bought a car I really wanted, but I wish it was from a different dealership. More

I had an excellent experience and I’m very appreciative of the hard work of the team. of the hard work of the team. More

Such a seamless and pleasurable transaction from sales to finance. My family was 100% satisfied! finance. My family was 100% satisfied! More

Salesman tommy was great but the finance department was shady. Dealer fees were also ridiculous. shady. Dealer fees were also ridiculous. More