Lexus Of Sarasota

Amazing like i would buy more cars i love this highlander it is amazing! Thank you highlander it is amazing! Thank you More

This was my 3rd Lexus 2d at Lexus of Sarasota. Negotiations on sale price were a little bumpy but worked out in the end. Still waiting for my second key Negotiations on sale price were a little bumpy but worked out in the end. Still waiting for my second key More

Very happy with the process. Its long but I understand alot needs to be done Its long but I understand alot needs to be done More

We have purchased several cars from this dealership over the past 20 years and continually feel supported by the staff of each and every department. the past 20 years and continually feel supported by the staff of each and every department. More

Having purchased dozens of vehicles in my life, including multiple vehicles in Florida as a Michigan resident, this was hands down the most difficult transaction due to mixed messages, poor communication, an multiple vehicles in Florida as a Michigan resident, this was hands down the most difficult transaction due to mixed messages, poor communication, and the inability and/or unwillingness of the dealership to do what it said it would do. Specifically, after telling me that they would not lose my business over the "Advantage" fee, they later indicated that they could not remove the fee. After telling me that they would deliver the vehicle, they claimed that they "legally" couldn't do so. Of course, there is no law prohibiting doing so. They subsequently indicated that they would pick me up and take me to the dealership to close the transaction and deliver the vehicle. They later were unable to do that either. Despite having never asked me how I would be paying for the vehicle, they refused to close the transaction if I was financing through a third-party lender and not through them. They refused to accept a cashier's check if the funds were from a third-party lender or if it required them to place a lien on the title for the benefit of that lender. After I then told them that I would pay via cashier's check or by wire transfer with no lender, I was told "You paying cash has really thrown us for a loop." Imagine that, when paying with certified funds becomes a problem because the dealer is upset they will lose out on the revenue stream from financing. All told, this was an incredibly frustrating transaction. As the current owner of a Lexus and having owned several in the past, this was not the experience I have come to expect from Lexus dealerships. Lexus of Sarasota fell well short of expectations. Based on this interaction, I cannot recommend them to others. I'm confident that Lexus of Sarasota will respond to this review by saying that this was a difficult transaction because I was an out of state buyer. I have purchased enough vehicles in Florida as a Michigan resident to know that there was nothing unique about my cash transaction. Hopefully, if the dealership responds they'll simply apologize by saying that they fell well short of expectations and that they wi review their processes in order to improve in the future. More

Austin found me the car I was looking for and has followed up after my purchase to see if I had any questions. followed up after my purchase to see if I had any questions. More

I was very impressed with Django and his knowledge of the vehicle. I am a little disappointed with the way the maintenance package cost was glossed over. I probably would not have purchased the whole packa vehicle. I am a little disappointed with the way the maintenance package cost was glossed over. I probably would not have purchased the whole package if I had known their individual costs. More

Everyone was nice and polite we got there about 45 min before you closed and we were able to test drive the truck and purchase it the same day before you closed and we were able to test drive the truck and purchase it the same day More

This was my first experience buying a Lexus and it was outstanding! David was knowledgeable and not pushy. He was very helpful and supportive throughout the process, listening to my concerns and helping m outstanding! David was knowledgeable and not pushy. He was very helpful and supportive throughout the process, listening to my concerns and helping make things happen. They met my asking price for the car I traded in based off the KBB value. Best car buying experience I've ever had! More

This is my fourth Lexus and third from Lexus of Sarasota. The dealership team is absolutely wonderful to work with. The dealership team is absolutely wonderful to work with. More