I was in the market for a GMC Canyon and made an appointment with a salesman named Joel for 10am to come in and see what they had available on the lot. Unfortunately, Joel was in a training class so another salesman helped us out until Joel became available. The other salesman took me to a lot located behind Dadeland Mall, which I have to say was extremely disorganized. Trucks were stacked on top of trucks out in the open under a bridge in no specific order. So, if you wanted to test drive something they had to spend several hours moving trucks around just to get the truck out that you wanted to drive. That being said, I found a Diesel Canyon I was very interested in and wanted to test drive. The salesman told me it would take a few hours to get out and that it would be best if I went to lunch for a couple of hours and came back. I reluctantly agreed and came back almost 2 hours later. When I arrived, Joel was finally there and told me we could go for a test drive. Before we got into the vehicle he told me that I had to be extremely easy on the throttle since they had not put DPF fluid in the tank. For those of you that don't know what DPF fluid is, it's a fluid that's injected into the exhaust system in Diesel trucks for emissions purposes. If there is no DPF fluid in the tank, the engine will lose performance and can ultimately shutdown. I was not very happy about this, but took a test drive anyway just to get a feel for the truck. Once we arrived back I decided I wanted the truck and started working on the numbers.
At this point it's already around 5pm and I sat down in the office and was approached by the sales Manager Laz Estrada. He sat down and worked out the numbers for me, at which point we shook hands and he congratulated me on the purchase of my new truck or so I thought. He told me to wait in the customer lounge until financing was ready for me and they would call me to sign the paperwork. In the meanwhile, Joel approached me about setting up my Onstar for the truck while I was waiting for financing. I proceeded to setup the Onstar and was called into financing to sign the paperwork which was at about 6pm at this point. While in financing the Finance Manager steps out of his office and Joel walks in. Joel sits down and proceeds to tell me that they can't sell me the truck because it was special ordered for another customer and he didn't find out until right before we were about to sign the paperwork. You can imagine my frustration at this point having wasted over 8 hours at this dealership with my wife and kids, one of which is only 15 months old. What upset me the most is that Joel told me the manager Laz Estrada was sorry and would find me another truck. Really? First off, how is it possible that the Sales Manager for the dealership doesn't know the truck was special ordered for someone else unless he's either not doing his job or selling the truck out from underneath another salesman nose just to close a sale ? Secondly, why is it that he sent the salesman in to the office to tell me instead if being a man about it and telling me himself? Lastly, why would I want Laz Estrada to locate another vehicle for me after the scam they pulled on me? Needless to say, I left the dealership pretty livid and needed time to cool off.
Even though, I had a pretty bad experience I was willing to give them a second chance had the Manager of the dealership attempted to contact me and apologize for the way things transpired. I even waited 3 weeks to post this review just to give them an opportunity, but that never happened. So, I decided finally write this review and contact GMC corporate to send them a copy. Hopefully, the owner of this dealership reads this review and decides to hire a new Sales Manager and Sales Team that knows how to treat their customers with some dignity and respect. FYI, I ended up purchasing a truck from another local dealership that did the whole deal over the phone with me in a half hour at a much better price and even delivered it to me. BEWARE, DO NOT DO BUSINESS WITH WILLIAMSON CADILLAC GMC!