Dick’s CJDR of Wilsonville - Service Center

Always excuses, never apologies. My car has been there for a week now and I’ve had to call in every day to get an update. “I’ll call you when the tech arrives”, “I’ll call you this a My car has been there for a week now and I’ve had to call in every day to get an update. “I’ll call you when the tech arrives”, “I’ll call you this afternoon with an update”, but I never get that call and I’m always the one who has to follow up. Everyone I’ve had contact with at the service department acts like they hate their jobs and that I’m a nuisance for bringing my car in. More

Ben was very helpful and efficient. I appreciated him getting me in and making sure I got a loaner car I appreciated him getting me in and making sure I got a loaner car More

I have a 2015 jeep grand Cherokee Srt with an extended warranty. They helped with all my troubles that I was having with the warranty company. Thank you warranty. They helped with all my troubles that I was having with the warranty company. Thank you More

Adam is knowledgeable and takes the time to explain why and what was done to repair my vehicle. and what was done to repair my vehicle. More

My issue started December of 2023 with a misfire in my number 3 cylinder and number four cylinder they changed the spark plugs. Ran fine for barely a day all of a sudden started getting a bucking when I w number 3 cylinder and number four cylinder they changed the spark plugs. Ran fine for barely a day all of a sudden started getting a bucking when I would accelerate or have a load like going up in Incline. Took it back to the shop shop said their Tech drove it couldn't get him to do it could possibly be my transmission transmission was fine then I got a misfire code in my number one cylinder took it to the shop it had cleared and the service manager said they couldn't do anything without the code now we're in middle of January I get another p P0301 code I immediately take it back to the dealer. They were just getting ready to close the service manager went out scanned it so that it was an active misfire told me to bring it in the next morning no sooner I pull up the next morning the check engine light clears they take it in anyway they changed the number one spark plug and then inform me that it is most likely a bad lifter. I asked for an estimate I don't get the estimate for 2 weeks we are now in March. I took my vehicle to a different mechanic who found that it was the coil that was bad. Had nothing to do with the lifters I almost spent $4,100 on getting something done that didn't need to be done I will never take my vehicle to Dick's Wilsonville Chrysler Jeep Dodge for service again. I believe they didn't want to work on it because I have over 117,000 miles on it. More

I have been waiting since 23 Feb 2024 for this dealership to get my jeep parts and schedule my repairs. I have heard absolutely nothing except the parts were ordered. to get my jeep parts and schedule my repairs. I have heard absolutely nothing except the parts were ordered. More

Still waiting for parts, 2 Months, contacted Chrysler and they have no expectations on how long it will take they have no expectations on how long it will take More

I had a recall fuel pump installed on our 2021 turbo diesel wrangler rubicon. Everyone i met/ spoke too were nice and friendly. There were issues that came up but they were all handled professionally. T diesel wrangler rubicon. Everyone i met/ spoke too were nice and friendly. There were issues that came up but they were all handled professionally. This was truly “ a positive treat others like you would like to be treated situation. Will definitely recommend this dealer to our friends and will go back if we need anything:) More