I HATE SHOPPING FOR A NEW CAR! That's part of the reason I drive my cars for 10 years or more. My brother recommended Dover VW to me, so I drove 40+ miles out of my way ( I live in Newark, DE ) to give them a try. Man oh man am I glad I did. I walked in, asked for the sales manager (Rick), told him my brother convinced me to give them a try, & he introduced me to salesman Mike Cassidy ( a truly good guy ) & a little over 3 hours later I drove off the lot in one of the cars they had listed as a dealer's special on their website. Mike took me out on 3 test drives & would have been more than happy to take me out in as many cars as it took, but when I took the 2013 Passat out on the 3rd test drive, I was sold. The car was listed at a very fair price, they gave me a generous trade in allowance for my 2001 Passat ( 139,000 miles ) and walked me through the process professionally & courteously, answering every question patiently & fully. This was hands down the best car-buying experience I have ever had. The dealership has recently changed ownership & these guys are making a serious effort to become the kind of dealership that customers recommend to their friends & family. I didn't think there was such a thing as a "No Haggle" car buying experience, but these guys proved me wrong. In my opinion, these guys will go above and beyond to earn their customer's trust.