Wolf Motors - Service Center

Greg was very informative in the my interests and very honest. He was very honest with me, I really appreciate that. Thanks Greg honest. He was very honest with me, I really appreciate that. Thanks Greg More

I recently purchased a new set of Good Year tires for my daughters SUV from Wolf Motors quick lane in Jordan. About a year later I noticed the tires were all 4 very worn and already needing replacement, I c daughters SUV from Wolf Motors quick lane in Jordan. About a year later I noticed the tires were all 4 very worn and already needing replacement, I called the QuickLane and Orlando asked if I could get him the vehicle the next day to look at. He called the next day and told me 2 tires were at 4/32 and 2 were at 6/32 and that Good Year warranty clearly says they need to be at 3/32 for a warranty claim. I told him I don’t agree with how fast theyre wearing, he suggested that I talk to the manager to see what could be done. Mike was very quick to call me back and looked into the issue immediately, he made it clear his hands were tied with Good Years warranty but wants to find a way to make things right. After a couple short conversations we came to a very fair agreement. This is exactly the kind of place I want working on my families vehicles. Orlando has always been honest with me and I now know Mike is just as much of a straight shooter. 100% recommended Wolf Motors and their QuickLane. More

Excellent service department! Thanks for always accommodating us when our trucks go in for repairs. Last two times were emergency repairs and the amazing service coordinator Scott Thanks for always accommodating us when our trucks go in for repairs. Last two times were emergency repairs and the amazing service coordinator Scott made sure we had a loaner truck to get us through. Thank you! More

RUN!! Awful service and even worse customer service! Due to sheer negligence of an inexperienced technician, my fiancé was put in danger. This inexperienc Awful service and even worse customer service! Due to sheer negligence of an inexperienced technician, my fiancé was put in danger. This inexperienced technician, Bryce, failed to tighten the lug nuts on my fiancés pickup. After driving for a bit he noticed a sound and took it back in-his tire was literally hanging on by a thread. This caused damage to all lug nuts and the rim, all of which needed to be replaced. Initially, the staff was very kind and apologetic. The next day however, that changed. Both my fiancé and I expressed our concerns to the Service Manager, Mike. When speaking with Mike, he admitted that this could have been a bad situation, especially if the tire fell off on the highway at a high rate of speed. He also admitted to me that this technician was on his "second strike" and that he was aware that he was inexperienced and still learning. I also had service done to my vehicle by Bryce where he wrote that my "calibers" were seized. First of all, it's a caliper and secondly, if that was the case, my vehicle wouldn't be able to move or stop!! Mike had said he could do some other repairs to my fiancés pickup for the inconvenience, and then a couple hours later he rescinded that offer. My fiancé went to speak with someone above Mike and got a Sales Manager, with that Sales Manager was one of the service technicians (or counter associate, not sure of his position-male, light hair, mid 40's-50's). While the Manager was polite, the technician wasn't. He flat out and very rudely asked my fiancé "What, like you've never made a mistake?". You're kidding me, right?! The new rim needed to be ordered and Mike had decided that he was only going to make the repairs needed to get the pickup back in order until the rim came in. When my fiancé went in to get the rim put on, he was treated like garbage by this same technician who was rude to him previously. When the work was finished, my fiancé asked if there was any paperwork, the service counter person who stated very rudely "You got paperwork last time. All we did was put a new rim on it." By the way, the rim is USED, not new. Unbelievable. I understand people make mistakes. But if a manager admits that one of his associates is inexperienced, has had issues with his performance in the past and on his "second strike", wouldn't you think his work would be inspected more thoroughly? How do you completely ignore the fact that this could have been a very serious problem if that tire did in fact fall off on the freeway and do nothing?! And how is this rude customer service tolerated? As someone who works in customer service, I'm appalled. We weren't looking for a handout, we were simply wanting them to take this matter more seriously. But rather, we were treated with absolute disrespect. More