My car was stolen 1 week ago and so I found myself in a position to need to buy a car. Submitted form online for more info about a particular car. Eric calls me to verify some information and set up appt for me to come in and see said car. Eric says "This is a no-brainer. We can do this deal all day long. And since you work in the ER, on the front lines of this COVID stuff, we're going to take care of you! Don't worry!" Fast forward few hours, I go into dealership to see Chevy (salesman). I tell Chevy from the start the specific car I was interested in (2019 Hyundai Sonata SEL - red- 23k miles). Chevy already without evening showing me the car or going to look at the financing asks if my payment amount and then proceeds to ask if I can do $100 more than the amount I respond with. Fast forward half hour, Chevy brings me outside to where he was a 2020 Hyundai Accent with the door open, expecting me to test drive. I immediately say this is not going to work. I am here for the Sonata. We go back inside. Fast forward another half hour, Chevy brings me outside to where he now has a 2017 Hyundai Tucson waiting for me to test drive. I, again, advised Chevy that this is not what I am here for nor do I want to test drive this Tucson. He begs that I test drive to "make him feel better". I test drive (shortest test drive ever). I go back inside and again tell Chevy NO. Fast forward another half hour, I am now approached by a woman (didn't her her name but she is sales manager?). I explain to her I have been in her dealership for almost 2 hours and have yet to see the car I came for. She tells me how "something is going on with that car" but she will go check. She then comes back with a set of keys and tells me this is the car I inquired about. I go outside to test drive. While test driving, I realize this is not the car I wanted. This is a 2019 Sonata SE- 16k miles. (By the way, the brakes grind on this car when you slow down to stop). I go back inside and advise woman this is not car I am interested in. She seems dumbfounded. She then proceeds to tell me that the car I came to see is not in the dealership. She says a salesman is driving that particular vehicle. I question why am I here if the car I inquired about is not. I get up to leave, woman says hold on a sec. She goes to "check" something and comes back with the key to the car I came to see. Says everyone was "confused"...??? I go outside, FINALLY start up the car I came to see aannnddddd it makes noise that I can hear from inside the car. Roll down the window and yep, the car is making noise (that it shouldn't be). I immediately shut the car off, go back inside, and tell her I am leaving. What a waste of 2.5 hours and how dare Eric tell me how easy this deal was going to be and use the fact that they are going to "take care" of me because I am a front line worker during this COVID19 pandemic just to get me in the door! Several other things did not match up while in the dealership such as why they kept showing me cars for the same price or more (than the specific car I came to see) but then tell me I don't qualify for the car I wanted. Or how I was told $1500 down on the more expensive car but then told I would have to put more money down on the less expensive car, where the woman basically admitted to me that hey overpaid for that car and are not in the business to lose money and therefore I will be overcharged so they can cover their loss. From the minute I sat down, I talked about the specific car I wanted to see (2019 Sonata SEL - red- 23k miles) and yet they tried and tried to keep from showing me the car. It was the last car I finally saw 2 hours later after I said "Either I'm leaving with that car or no car..." just for it to be junk. The sales people did not listen to me from the beginning. They just went about trying to put me in the car that they wanted to sell of thought I should take instead of what I was actually there asking for. I will never again go back to World Hyundai of Matteson (IL) nor will I ever recommend anyone to go there. No one listens to the customer and they try to talk circles around you to try to make thinks make sense. I have a 10 year background in finance, not today guys! Shame on them for playing on the fact that I work in the ER, making me think they would look out for me after having my car stolen and unexpectedly needing to purchase!