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World Imports USA/Lotus of Jacksonville
Jacksonville, FL
120 Reviews
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Showing 120 reviews
December 27, 2019
READ THIS REVIEW BEFORE BUYING A "LOW MILE" VEHICLE THAT HAD PREVIOUSLY BEEN STORED IN A "CLIMATE CONTROLLED" GARAGE. We recently purchased a 2011 Challenger SRT8 with 2,080 miles on the odometer and did no HAD PREVIOUSLY BEEN STORED IN A "CLIMATE CONTROLLED" GARAGE. We recently purchased a 2011 Challenger SRT8 with 2,080 miles on the odometer and did not haggle the $30,000 price tag. We had been shopping around and could have purchased SRT8's of that year for around $10,000 less, however ever they had between 30 to 60 thousand miles. After talking to the salesman Greg we purchased the Challenger from World Imports because we were attracted to the "low mileage" and "climate controlled" garage it had been kept in. My only concern with buying an 8 year old vehicle that hadn't been driven much was the condition of the tires. I asked Greg if the tires had been changed and he told us that they had been changed and in "excellent condition". He also said the battery was weak so he had it replaced for us. The battery was new but the tires were the 8 year old factory original and were dry rotted heavily making it dangerous to even drive. Unfortunately because I work during the day, when we looked at the car it was at night time and so was the time we signed paperwork and picked up the car. It wasn't until the next morning I noticed the dry rot and the code on the tires stating the were original "dealer" tires put on from the factory. I also noticed the black plastic front and rear bumper valance along with the plastic surrounding the taillights had been sun bleached to a faded grey, obviously showing it had NOT been kept in a "climate controlled" garage. It was within 3 days and 150 miles so we could have returned the car, but we liked the car so I called and spoke with Greg's supervisor Gary and explained the situation. Gary told me the best he could do was give me tires at "his cost" but ended offering much inferior tires with an UTQG rating of 320 for almost twice the price of tires I was able to find with a 500 rating. I decided not to go with their tires and took it to a shop to get tires and oil change. When then technician took the plastic that covered the bottom of the engine to remove the oil filter, I discovered the top of that plastic was stained terribly with muddy looking water and dirt was caked in the corners of the molded plastic. I then noticed the under sides of the engine were also discolored with heavy dirt film. I contacted the dealer and explained to Jake Sadorwitz what I found inspecting the car and that I felt I had been misled about the tires. I asked if they could at least reimburse the price of my tires(which were almost half the price of the ones they offered) and Jake attacked me verbally and questioned why I didn't check the tires myself before buying the car. He was right... I shouldn't have taken his salesman at his word. With the tires were never being changed, the discolored plastics and heavy amount of dirt and mud residue on the underside I severely doubt it was even garage kept and sadly being lied to about the basics makes me question the mileage also. Now I feel like I made a terrible mistake buying this car More
by Muffpimp
Employees Worked With
Greg, Gary, Jake
Helpful December 23, 2019
The people I dealt with were very professional. Had very very nice cars. They made the buying experience fun unlike many other dealerships I’ve been to in the past very nice cars. They made the buying experience fun unlike many other dealerships I’ve been to in the past More
by Les
Employees Worked With
Owner
December 03, 2019
Simply put a great buying experience. Knowledgeable Simply put a great buying experience. Knowledgeable staff, hassle free and fast transaction...They had me in and out in less than an hour. I would d Simply put a great buying experience. Knowledgeable staff, hassle free and fast transaction...They had me in and out in less than an hour. I would definitely recommend World Imports, a lot of cool cars! More
by Slcjones31
Employees Worked With
Jimmy Johnson
November 19, 2019
Great experience buying a certified Infiniti QX60 Easiest car buying experience I have had-- Jimmy and Gary were easy to deal with, good test drive and nice price for my trade. Very easy-- would abso Easiest car buying experience I have had-- Jimmy and Gary were easy to deal with, good test drive and nice price for my trade. Very easy-- would absolutely go back to this dealership. Great selection and competitive pricing! More
by Pat
Employees Worked With
Jimmy Johnson, Gary Ross
November 18, 2019
I went to World Imports looking for a Mercedes that had unfortunately been sold the day prior. Igor showed me another comparable vehicle instead and provided a no pressure, informational and accommodating unfortunately been sold the day prior. Igor showed me another comparable vehicle instead and provided a no pressure, informational and accommodating customer service. More
by TVarnor
Employees Worked With
Igor
November 11, 2019
Purchase of Cadillac XLR I purchased a car which I had seen online. It was easy to conclude the sale agreement by phone and then I picked the car up two days later. It was e I purchased a car which I had seen online. It was easy to conclude the sale agreement by phone and then I picked the car up two days later. It was exactly as described so I am very pleased. The sales people were pleasant and efficient. I left with the car after about two hours. I drove the car 800 miles home and it is terrific. More
by drwilliebob
Employees Worked With
James Johnson
November 02, 2019
2015 Infiniti Q60 I had a wonderful experience buying a car at World imports in Jacksonville Florida. The service manager even took a test drive with me. I recommend Ji I had a wonderful experience buying a car at World imports in Jacksonville Florida. The service manager even took a test drive with me. I recommend Jimmy Johnson as your sales rep. More
by Nancy
Employees Worked With
Jimmy Johnson
October 30, 2019
Great Purchase I have not visited the dealership on site, however, in talking to them by phone I felt like I was getting honest information and a great deal for the I have not visited the dealership on site, however, in talking to them by phone I felt like I was getting honest information and a great deal for the SUV. More
by Maggie-g
Employees Worked With
Igor Westerman, Gary Reed and Jake Sydorowicz
September 10, 2019
No pressure, excellent service! I would recommend buying your next car at World Imports. Had a great experience with absolutely no pressure. Joe Young was a pleasure to work with as I would recommend buying your next car at World Imports. Had a great experience with absolutely no pressure. Joe Young was a pleasure to work with as he was very friendly and gave us the absolute best service and made the car buying process easy. More
by Allen
Employees Worked With
Joe Young
August 28, 2019
2010 Chevy Camaro Purchase Joe and Gary were great to work with. They were very accommodating and patient. Thanks to the Service team for taking their time to customize the car Joe and Gary were great to work with. They were very accommodating and patient. Thanks to the Service team for taking their time to customize the car for me. Will look there again for future purchases. More
by Barb, Fleming Isl, Fl
Employees Worked With
Joe, Gary and the Service Dept
