Wyatt Johnson Ford Nashville

I called to set up an appointment on the 20th of March. My ford Explorer I bought from them in February 2023. I needed to get a price for replacing my keyless entry panel. I though that I would give them a My ford Explorer I bought from them in February 2023. I needed to get a price for replacing my keyless entry panel. I though that I would give them an another opportunity to service my car. I had a nightmare with their collision center. So hadn't planned on using them again. But I bought the car there so tried to be a loyal customer and was going to try them again. Now I called yesterday morning at about 8 Am or so and here I am waiting for a call back to get a price on vehicle repair. To late now it's already fixed. Repaired at CarTech in Smyrna. Had me in and out in just a few hours. That's where I'm going. Very reasonable. Charged me 590.67 including tax and replacing a back up bulb. I'm sure I would have paid over 800.00 at your shop. So I should think you for making me go elsewhere and to save a lot of money. CarTech sure knows how to treat their customers. More

I normally hate doing business with a dealership but Victor, Isaiah and JT were absolutely fabulous! We love our Gladiator! Highly recommend this dealership! Victor, Isaiah and JT were absolutely fabulous! We love our Gladiator! Highly recommend this dealership! More

Talk about bait and switch, they give new meaning to sc*m bag used car dealer. Car listed online for 28500, offered 27000, they agreed 27000 plus tax tags and fees. Doc fee of 797 which is high but ok, I kne bag used car dealer. Car listed online for 28500, offered 27000, they agreed 27000 plus tax tags and fees. Doc fee of 797 which is high but ok, I knew that. Then they added on 1895 for Nano Ceramic coat. I said no, thats not the deal they agreed to. They tried to say after 4 hours of slippery talk, trying to mix things up that Nano Ceramic coat was a fee. xxx dealer and the 2.3 rating proves it. More

Robert Gaddy is the GOAT when it come to Car Salesmen. From the beginning to the end of this long day Mr. Gaddy, along with his team, set out and accomplished this goal to find a vehicle for me. He neve From the beginning to the end of this long day Mr. Gaddy, along with his team, set out and accomplished this goal to find a vehicle for me. He never twitched or complained and kept a straight head in which he closed out the deal with a happy and satisfied customer, me. Thanks again, I will return. More

Left my F150 with these people for 8 days just to replace the heated seat module. No real fire to pick it up and get it done. Had to stay on site and bug the xxxx out of them get it done. No call backs when the heated seat module. No real fire to pick it up and get it done. Had to stay on site and bug the xxxx out of them get it done. No call backs when promised. Only have 1 vehicle and bummed rides all week. Must think I live with mommy and play Call of Duty all day. More

I placed an order with Wyatt Johnson for a new Bronco on early July ('23). I was quoted 3-4 months for the vehicle to be delivered. I followed up with the Sale Manager, Frank Taylor, about 6 weeks later to early July ('23). I was quoted 3-4 months for the vehicle to be delivered. I followed up with the Sale Manager, Frank Taylor, about 6 weeks later to ask for an update. Frank blew me off, told me he had no update. I tried again 2 weeks later, I left a message for Frank, I received no reply. 2 weeks went by, I sent an email to Frank which went unanswered. I called back, after another 2 weeks. I spoke with another sales rep (Chris) who did attempt to get me an update, and he discovered Frank had never submitted my order! I reached out later that day to speak to Frank directly. He offered no apology for the mix up, he blamed his team, told me someone must have forgotten to give him the paperwork. I asked if anything could be done, but he offered no help, no recognition that he or Wyatt Johnson had dropped the ball. He offered to submit an order or me that day, but again, I would be starting the process all over again. I wasted 3 months waiting on Frank Taylor and Wyatt Johnson. Every interaction I had with them from day one indicated they had better things to do than sell me a car. I am now working with Two Rivers Ford and have had a pleasant experience so far. Do yourself a favor, go to another Ford Dealership. Sure, you may buy a car from WJF and never have to interact with them again. But if something goes wrong with your new vehicle, these are not the people you want to be at the mercy of. They are not in the customer service business at Wyatt Johnson. More

Absolutely horrible experience. Worst service department I’ve ever experienced. I cannot express how much this dealership was awful to deal with. Bought the car and made a deal with Worst service department I’ve ever experienced. I cannot express how much this dealership was awful to deal with. Bought the car and made a deal with them to fix some smaller issues. Once they got a check from me all communication was lost. Had truck in the service department for days and would never respond or answer calls. Very rude when they would answer. Had to go pick up car without any work being done. Do not use this dealership. More

Title: Disastrous Experience at Wyatt Johnson Ford Dealership Service Center I cannot begin to express my utter disappointment with the service provided by the Wyatt Johnson Ford Dealership Service Dealership Service Center I cannot begin to express my utter disappointment with the service provided by the Wyatt Johnson Ford Dealership Service Center. While the sales department may have presented a facade of competence, the service center is an entirely different story. After purchasing a 1.5-year-old used car from them, we were initially pleased with the sales process. However, our optimism quickly turned to frustration when we discovered that the automatic cruise control wasn't functioning properly. This led us to entrust our vehicle to their service center, a decision that we now deeply regret. To say that our experience was a nightmare would be an understatement. For nearly two months, our car languished in their care, with the first three weeks passing without a single glance under the hood. Despite our constant attempts to seek updates, the promised return calls were nothing more than empty promises. This level of neglect and disregard for customer satisfaction is inexcusable. Adding insult to injury, we recently brought in another vehicle for evaluation. Shockingly, it took over 10 days just to receive a diagnosis. This egregious delay in providing basic information about the state of our vehicle is unacceptable and indicative of a glaring lack of professionalism. To make matters worse, we were slapped with an exorbitant bill of $3600 for repairs that, given our previous experiences, we now question the necessity of. It's impossible to shake the feeling that we may have been taken advantage of, coerced into shelling out for repairs that may not have been as critical as portrayed. Even more galling is the fact that, prior to leaving the car with them, our A/C was functioning perfectly. Yet, upon its return, we discovered that it now only worked on the highest setting. When we approached them with this issue, they had the audacity to claim it was a simple fix with a plug, yet were quick to quote an exorbitant $150+ for "parts & labor". This, despite the fact that the problem arose only after they had held our vehicle hostage for over two weeks. In light of this harrowing experience, I would strongly advise anyone considering Wyatt Johnson Ford Dealership's service center to steer clear. Their abysmal track record in handling customer vehicles, coupled with their apparent lack of integrity, is a disgrace to the name they represent. Save yourself the headache and seek out a service center that values and respects its customers. More

I attempted to build a custom order Bronco with this dealership. I went through the build, signed some forms, I was told it would take 3-4 months, but i would receive updates along the way. About 5 week dealership. I went through the build, signed some forms, I was told it would take 3-4 months, but i would receive updates along the way. About 5 weeks after my initial visit, i still had not received any confirmation, just promotional emails from Ford. I called and spoke to the sales manager. He was really bothered by my call and told me he would not have any updates for me until at least the 6 week mark. I emailed a few weeks later, no response. I called again today (10 weeks total have now passed) and was informed they never submitted my order. They can submit it now, but not only am I at the back of the line, but the auto worker strike has extended the lead time- 6 to 9 months is now the estimate. If you think this story ends with Wyatt Johnson offering an apology, you would be wrong. Just some more attitude. I am going to try again with another dealership. More

The sales manager at this dealership is beyond rude and aggressive. I have never been to a dealership where they were so argumentative. You can clearly see that they don’t care how they treat their custome aggressive. I have never been to a dealership where they were so argumentative. You can clearly see that they don’t care how they treat their customers. We ended up leaving and purchasing our vehicle at Ford of Franklin. They were so helpful and kind. The entire experience was upfront and quick with no games played. I’d highly recommend skipping Wyatt Johnson and going to Franklin instead. More