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Yark Subaru - Service Center

Toledo, OH

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394 Reviews

394 Reviews of Yark Subaru - Service Center

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December 30, 2022

Scheduled to have a five point inspection, tire rotation and to have them look and possibly adjust the headlights,(they have been super bright since we purchased our outback.) No one from the service center More

by Maryhk1026
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Collins
Jan 03, 2023 -

Yark Subaru responded

We apologize your experience has led you to leave us a negative review and have forwarded your concerns for more information. The time frame for diagnosis is normally one to two hours, and do try to have your vehicle ready in timely manner, but other appointments and work load may interfere. Your advisor was printing your estimate to speak with you when your husband came up to the desk. Your husband did not want to pay for the headlight to be repaired nor the diagnostic fee that was quoted, and signed for prior to taking the vehicle back, which was taken off because you claimed you were not told about it. Also, new tires were recommended because they were bald and could not be rotated. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you.

January 29, 2021

Prompt service appointment, thorough questions by service representatives and review of maintenance completed. Price of service was lower than expected. Facilities are very clean. Minimal wait time. More

by WNK74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Shenefield
Feb 02, 2021 -

Yark Subaru responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 27, 2021

Great service as always. Easy drop off and pickup. Scheduling was easy with the app and car was perfect when completed. 5 star service department More

by BDASCANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Yark Subaru responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 26, 2021

Work done as promised...on time and in budget. Shout out to Steve Shenefield for his personal touch! A Great service at a convenient location. More

by GARRISONJOHN47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Shenefield
Jan 27, 2021 -

Yark Subaru responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 26, 2021

My only complaint is when you call to make an appointment you usually have to wait at least a week to get in. Other than that the service is fantastic. An oil change with tire rotation and car wash was about More

by BONNIEDRIVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Yark Subaru responded

Thank you for your review and sharing your feedback with us! We appreciate your business and look forward to serving you again in the future!

January 25, 2021

Today I had a problem with my mirrors folding up when I started the car. I called to see if someone could tell me what to do, nobody was available. I had to drive to the dealership and the problem was qu More

by BJRIDEOUT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Reynolds
Jan 26, 2021 -

Yark Subaru responded

We truly apologize for your experience at our dealership while at our service department. Our goal is 100% customer satisfaction, 100% of the time and regret that this was not demonstrated to you. We appreciate you bringing this matter to our attention because it allows us to focus on areas in which we need to improve and truly understand your frustration. We value you as our customer and have shared your feedback with the appropriate department, team members and proper management to ensure you receive exceptional service on all future visits.

Jan 26, 2021 -

BJRIDEOUT responded

Thank you for your care and attention.

January 25, 2021

Service dept is top notch - professionalism is so appreciated! Sixteen more words are needed you are very much welcome. Sometimes extra words are unimportant - right? More

by MELIJO_INC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Shenefield
Jan 26, 2021 -

Yark Subaru responded

Thank you for your review and sharing your service experience with us! We appreciate your business and look forward to serving you again in the future!

January 25, 2021

There is no recognizable problems with mechanics. The guy at reception did not give me the summary papers and did not review what was done. More

by NMarkelova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Reynolds
Jan 26, 2021 -

Yark Subaru responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 21, 2021

Service was quick, good job with communications and recommendations. It was great to be given a loaner so I could get to work and pick up my son from school. More

by TLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Calevro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Shenefield, Justin Reynolds
Jan 26, 2021 -

Yark Subaru responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 19, 2021

Always courteous, quick service...I take my Legacy to the dealer because they know the brand better than anyone else. Will return when further service is required. More

by MCSE666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Yark Subaru responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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