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Yellowstone Motors - Service Center

Powell, WY

4.5
442 Reviews

442 Reviews of Yellowstone Motors - Service Center

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September 14, 2023

As usual the service was great. I only wish all of my service work was this easy. Thanks More

by idohunt
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Yellowstone Motors responded

Thank you for taking the time to leave us a five-star rating. We truly appreciate your business. We look forward to serving you in the future.

September 12, 2023

I have been getting my service done at Yellowstone motors for 12 years and I can tell you it’s always a pleasure doing business with them. I only wish I got the same satisfaction at my other home in Las Vega More

by idohunt
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Yellowstone Motors responded

Thanks for sharing about your experience with Yellowstone Motors. We appreciate your business and hope to see you again soon!

August 22, 2023

Request for oil change and asked to check out vibration. Oil was changed and was told everything else ok. Went back next week because vibration worse. Had to make another appointment to have it looked at. More

by lnzbrewer
Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Department
Aug 22, 2023 -

Yellowstone Motors responded

Thank you for bringing this to our attention. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case.

August 01, 2023

It’s my choice of dealerships,& bought 5 trucks there! & NO follow up after complainting! More

by ELKIVORY
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Fink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joelyn Nordeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shanna Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bessler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Bancroft
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Yellowstone Motors responded

Will you please call us, and ask for Robbi Steinbach, our Service Department manager? (307) 754-5743. THANK YOU for your patience!

July 28, 2023

Took over three weeks to shower, my vehicle with all kinds of parts I probably didn’t need I was not satisfied More

by DOGFLY!
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Yellowstone Motors responded

Mr/Ms Dogfly!, We always want to send customers away completely satisfied, so we're sorry we fell short here. When it's convenient, will you call our Service Manager, Robbi Steinbach, and let him know what happened?

July 21, 2023

No communication between staff or manufacturers. , No confidence in actual work done or in truth of what they state needs done. When vehicle was picked up, they had to look for it, no record of where More

by Tina
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Jul 22, 2023 -

Yellowstone Motors responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

July 20, 2023

Great staff. Need to include tire rotation and car wash with service. Other dealerships do. More

by llfjbrown50
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2023 -

Yellowstone Motors responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 03, 2023

Amazing service. Above and beyond. Friendly knowledgeable staff. I drive an hour and a half round trip. Always fun in the waiting room!¡ More

by wompingwillow7
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

Yellowstone Motors responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 01, 2023

Very nice, friendly, knowledgeable individuals with great service. They completed servicing my car with updates on what needed changing. I really like this group of people in Powell, Wyoming. More

by Cjunkin46
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joelyn Nordeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbi Steinbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

Yellowstone Motors responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 28, 2023

These people are kind and helpful. They asked me what I wanted and worked me in. After my service was complete they offered me a complimentary car wash! More

by AmberK
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Yellowstone Motors responded

Thanks, Amber, for sharing your thoughts about your experience with Yellowstone Motors. We appreciate your business and hope to see you again soon!

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