Ford of Galesburg - Service Center

I was very satisfied with service and I am so glad you pickup and return vehicle. Makes it so convenient and worry free. Missy and Mike are both so very kind and friendly. pickup and return vehicle. Makes it so convenient and worry free. Missy and Mike are both so very kind and friendly. More

Fast and loved the ride so I wasn’t sitting waiting The people were very nice, friendly and informative people were very nice, friendly and informative More

Took my truck in on a Tuesday, I called Wednesday to see what was going on. On the following Tuesday I was on hold for 45 minutes waiting for an answer, after hanging up, received a phone call from service what was going on. On the following Tuesday I was on hold for 45 minutes waiting for an answer, after hanging up, received a phone call from service department apologizing for the wait and then explained my truck was done! Would have liked to have seen the old parts but didn’t want to spend any more time there, waited at least 20 minutes to speak to the service person. More

Terrible, took over 70 days to repair my vehicle. Multiple times was told my vehicle would be ready and then it would be a few weeks. And then something else. Also told a specific tech would work on Multiple times was told my vehicle would be ready and then it would be a few weeks. And then something else. Also told a specific tech would work on the vehicle and ended up being a different tech. Keep your word and if you tell me you are gonna do something follow thru and do it More

Unacceptable. Had my own oil, it was stated on the work sheet that I had my own oil and it never got used. Service used your oil. Had my own oil, it was stated on the work sheet that I had my own oil and it never got used. Service used your oil. More

Good but took two hours for an oil change and tire rotation It was good but.... rotation It was good but.... More