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York Chrysler Dodge Jeep Ram of Plainfield

Plainfield, IN

Overview
Reviews
4.4
2,328 Reviews
Call Dealership (317) 839-6554

2695 E Main St

Plainfield, IN

46168

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Showing 2,328 reviews

February 26, 2024

Doc was great, he answered all my questions and if he didn’t know the answers he would find them out for us! More

by mariahmescher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
W. V. "Doc" Pickens III
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Feb 26, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your excellent review, Maria! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Doc to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Frick General Manager

February 26, 2024

Said nothing was wrong with my truck and my scanner shows a history code for injection timing performance More

by bigtwa13
Recommend Dealer
No
Employees Worked With
Service dept
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Feb 29, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jamie Freeman Service Manager

February 24, 2024

Quick. Convenient. Nice. I really appreciated the quick, convenient service. Jarrod is a nice person. More

by ajayedidthat
Recommend Dealer
Yes
Employees Worked With
Jarrod Davis
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Feb 25, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jamie Freeman Service Manager

February 24, 2024

Excellent care aware of my needs Very courteous and very quick to get me taken care of More

by KR73RDRNR
Recommend Dealer
Yes
Employees Worked With
Miguel Squadrito, Miguel Squadrito
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Feb 24, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager

February 24, 2024

The experience was fine, the only complaint was I felt there wasn't enough communication. I was the one initiating the communication but in my mind, the service department should have been the one initiat More

by SDKJIDOL
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Feb 24, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Jamie Freeman Service Manager

February 24, 2024

They are a very professional group of people who are attentive to your needs. They answer your questions with honesty and integrity. "Doc" was pleasant and professional. We would request him again if h More

by Ray & Brenda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Lammer, Chris Potter, W. V. "Doc" Pickens III
Report | Print
Feb 24, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your wonderful review! We are thrilled that Doc had the opportunity to provide you with great service. We thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Josh Frick General Manager

February 24, 2024

Great staff, a pleasure to deal with. Looking forward to receiving my Grand Cherokee L on Monday!! More

by Billharding49
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
W. V. "Doc" Pickens III
Report | Print
Feb 25, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your excellent review, Bill! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Frick General Manager

February 23, 2024

Wonderful customer service. Quick and thorough service as well. Matt was great and took care of us. More

by AP08
Recommend Dealer
Yes
Employees Worked With
Matt
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Feb 24, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jamie Freeman Service Manager

February 23, 2024

Service department doesn’t answer the phone and doesn’t respond to messages. Was told they corrected my electrical issue and everything tested ok. Truck died the very next day and had to return for them to More

by hurricraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Squadrito
Report | Print
Feb 26, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Craig, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rick Haeick rhaeick@yorkautomotive.com

Feb 26, 2024 -

hurricraig responded

I have been in contact with multiple people at your dealership and it always ends up the same way. I explain what occurred, u pretend to listen and say you’ll contact me back once you’ve researched my claims. Then I never hear from you again because you find out I’m correct and you aren’t gonna do anything about it!!!

February 22, 2024

Always very helpful. Makes the customer first. Does a great job at what he does. More

by chris.hummel
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Feb 22, 2024 -

chris.hummel responded

Great customer service. Always put the customer first. Always take my cars there to get fixed because of the great service.

Feb 22, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you, Chris! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

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