Koch 33 Volkswagen

Horrible customer service. Solution to a 65,000 car not working is, we cannot find the problem and cars are mass produced they do not work 100 percent of the time. Solution to a 65,000 car not working is, we cannot find the problem and cars are mass produced they do not work 100 percent of the time. More

Very rude and condescending. They are very nice to you when you purchase the car however when there is a problem, they cannot give you the time of day. They are very nice to you when you purchase the car however when there is a problem, they cannot give you the time of day. More

I haven't bought a car since 2006. It was a pleasure to deal with the people at Koch. Thanks everyone. It was a pleasure to deal with the people at Koch. Thanks everyone. More

Horrible customer service! I have been trying to trade in my current VW lease and purchase a new lease but I can’t get anyone from Koch 33 VW to respond to my email requests fo I have been trying to trade in my current VW lease and purchase a new lease but I can’t get anyone from Koch 33 VW to respond to my email requests for assistance. They claim to have an internet sales team but they are not willing to communicate online? I even tried reaching out to the GM and the sales GM for help and neither cared enough to respond to my request. This is even more disappointing because I love the customer service at Koch 33 Ford and expected a similar experience at their VW dealership but this is sadly not the case. More

My service at Koch 33 VW was very good as always they treat you with respect and kindness I have been with them for years the Techs know their job and they do them well, their cost is a little much, but treat you with respect and kindness I have been with them for years the Techs know their job and they do them well, their cost is a little much, but you pay for what you get... Thank you guys.. More

The dealership is always clean and the staff are very friendly and helpful. Service is great. friendly and helpful. Service is great. More

Koch 33 Volkswagen service always exceeds our expectations . John and Russel provide excellent service and customer care . . We’ve been customers for over six years with the dealership . Highl expectations . John and Russel provide excellent service and customer care . . We’ve been customers for over six years with the dealership . Highly recommended ! More

Very pleased with my experience. Was easy to book a service online. Fast check-in. Competent staff and clean dealership. Was easy to book a service online. Fast check-in. Competent staff and clean dealership. More

Very easy to make the appt Was greeted right away I was a wait customer I was in and out in about an hour Well done Very professional people working at Koch VW WILL BE BACK for my next service Thank y a wait customer I was in and out in about an hour Well done Very professional people working at Koch VW WILL BE BACK for my next service Thank you , John Bernardi More