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Younger Nissan of Frederick - Service Center

Frederick, MD

4.8
598 Lifetime Reviews Review Dealership

598 Reviews of Younger Nissan of Frederick - Service Center

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February 24, 2021

"The staff is knowledgeable and friendly and are happy to..."

- dlharmon6

The staff is knowledgeable and friendly and are happy to answer my questions. Brenton always goes above and beyond when I call or stop in.

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Recommend Dealer
Yes
Employees Worked With
Feb 25, 2021 -

Younger Nissan of Frederick responded

Thank you so much for your kind comments and your wonderful recommendation, it truly means a lot to us! If there's anything more we can do, please don't hesitate to reach out! We look forward to your next visit! Take care! Thank You Again, Kind Regards, Jackie Whitworth Customer Satisfaction Manager Younger Nissan of Frederick 301-662-0111

February 11, 2021

"Super Nice people !! Mrs.Debby helped me get my plates..."

- Bernard Anderson

Super Nice people !! Mrs.Debby helped me get my plates super easy and even gave me some really good advice. Great Dealership I recommend to every one !

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Recommend Dealer
Yes
Feb 11, 2021 -

Younger Nissan of Frederick responded

Thank you so much for your kind comments about our team and your wonderful recommendation, it means a lot to us! If there's anything more we can do, please don't hesitate to reach out! We hope you have a great day! Thank You Again, Kind Regards, Jackie Whitworth Customer Satisfaction Manager Younger Nissan of Frederick 301-662-0111

October 03, 2020

"As always, Joe provided the utmost customer service..."

- rkramer50

As always, Joe provided the utmost customer service during my recent visit to Younger Nissan. He's personable, knowledgeable, proficient. Outstanding! An asset to YOUNGER.

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Recommend Dealer
Yes
Employees Worked With
Oct 03, 2020 -

Younger Nissan of Frederick responded

Thank you so much for sharing your experience, your positive review means a lot to us! If there's anything more we can do, please let us know. We look forward to your next visit! Take care! Thank You, Kind Regards, Jackie Whitworth Customer Satisfaction Manager Younger Nissan of Frederick 301-662-0111

September 11, 2020

"Great service all around, I would not trust anyone else..."

- Cesar

Great service all around, I would not trust anyone else to work on my Nissan Armada. I will recommend them to anyone and everyone that needs service!!

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Recommend Dealer
Yes
Employees Worked With
Sep 14, 2020 -

Younger Nissan of Frederick responded

Thank you so much for your kind comments about our service team! Your review and high star rating really mean a lot to us! If you have any further questions or concerns, please don't hesitate to reach out, we're always happy to help. We look forward to your next visit! Thank You, Kind Regards, Jackie Whitworth Customer Satisfaction Manager Younger Nissan of Frederick 301-662-0111

Sep 16, 2020 -

Younger Nissan of Frederick responded

Thank you so much for your kind comments about our service team! Your review and high star rating really mean a lot to us! If you have any further questions or concerns, please don't hesitate to reach out, we're always happy to help. We look forward to your next visit! Thank You, Kind Regards, Jackie Whitworth Customer Satisfaction Manager Younger Nissan of Frederick 301-662-0111

September 02, 2020

"Sergiu Pricepa as always went above and beyond to take..."

- Cesar

Sergiu Pricepa as always went above and beyond to take care my car. His great customer service and honestly had earned our loyalty to the brand.

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Recommend Dealer
Yes
Employees Worked With
Sep 05, 2020 -

Younger Nissan of Frederick responded

Thank you so much for your kind comments about Sergiu. Your high star rating and recommendation mean a lot to us! If you have any further questions, please feel free to call or stop by, we're always happy to help! We hope to see you soon! Have a wonderful day! Thank You, Kind Regards, Jackie Whitworth Customer Satisfaction Manager Younger Nissan of Frederick 301-662-0111

August 11, 2020

"troubleshooting an issue "

- KP

awesome customer attention and troubleshooting an issue with a service contract. Brandon took time in his busy day to clear the matter up. Thumbs up!

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Recommend Dealer
Yes
Employees Worked With
Sep 05, 2020 -

Younger Nissan of Frederick responded

Thank you for your feedback and high star rating, we really appreciate it! If you have any further questions, please give us a call, we're always happy to help! We hope to see you soon! Have a great day! Thank You, Kind Regards, Jackie Whitworth Customer Satisfaction Manager Younger Nissan of Frederick 301-662-0111

February 24, 2020

"I wrote an earlier review with a strong complaint about..."

- dbrocato321

I wrote an earlier review with a strong complaint about my experience with Service Rep., Carl & about my disappointment of how I thought handled by upper Management of Younger Nissan. I now must write that I have spoken with Jason Barber, Service Manager & I’m VERY PLEASED with his determination to resolve the problem! There wasn’t any biased attitude from him whatsoever! He listened sincerely per phone & also with my follow up email, as per phone, he let me know he would talk to staff & he understood me 100%! I’m Thankful that the Service Manager, Jason Barber of Younger Nissan was considerate, professional & sincere in handling my complaint!! Also I found out General Mgr., Steve Farley had NOT lied, but had contacted Jason as he told me he would, it just in reality took longer than anticipated to get back. I highly recommend if u have a complaint toward any Service staff to speak to the Service Manager, Jason Barber. He Will Do Right by you!!

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Recommend Dealer
Yes
Employees Worked With
December 01, 2019

"I was very excited to finance my first car. Jay and the..."

- Kenny

I was very excited to finance my first car. Jay and the team worked together to make sure I got the best deal they had

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Recommend Dealer
Yes
Employees Worked With
Jayvontai Duck
Dec 03, 2019 -

Younger Nissan of Frederick responded

Thank you for taking the time to tell us about your experience at Younger Nissan of Frederick. We appreciate your feedback since it helps us improve our dealership experience. As the Owner Loyalty Manger of Younger Nissan of Frederick, I’m happy to hear that Jay's customer service was above expectations. We are glad to hear our team impressed you, we will try to keep up the good work! I'll be sure to let them all know how happy you are with the service you received. If there is anything that you would like to tell us or that we could be doing better please reach out to me by replying to this email or by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Sincerely, Jamie Holden Owner Loyalty Manger Younger Nissan of Frederick 301.360.1052

December 01, 2019

"Amazing !!!"

- Karlisha Gonzalez

I still feel if I could give this dealership all the stars I would, this is my second time here and I still am very impressed. It started with a phone call from Aaron Thompson mentioning getting pre approved for a new car. The first thing that popped in my head to say was not interested but after thinking on it I decided to just try. I went in to get my 2016 versa serviced and while waiting Aaron was very helpful in showing me new and used cars I would like. He let me test drive a few of them and explained everything in detail and I loved that. I then got helped with Mike and he was phenomenal very patient, very kind and that helped the process even more. He talked me through everything I needed to know with the help of Pete. Pete helped me pick a car that best suited me and crunched some numbers up to make sure I stood in my budget. I also want to thank Ed I got to work with him for the 2nd time in my new car and it felt amazing going through him. Ed remembered me and did a very kind thing and that made me feel like I had been a customer for years!! I recommend this dealership to anyone looking to buy a car here they are amazing. This is my 2nd car with them and i love it and super happy. They look out for you here and want you to be happy with the decisions you make and that makes me feel trusting of them. I traded my 2016 versa for a new 2019 Sentra I'm very happy.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Acri, Aaron Thompson, Peter Sorice
Dec 03, 2019 -

Younger Nissan of Frederick responded

Thank you for taking the time to tell us about your experience at Younger Nissan of Frederick. We appreciate your feedback since it helps us improve our dealership experience. We absoultly love hearing stories like this! As the Owner Loyalty Manger of Younger Nissan of Frederick, I’m happy to hear that the customer service provided by our staff was above expectations. We are glad to hear our team impressed you, we will try to keep up the good work! I'll be sure to let them all know how happy you are with the service you received. If there is anything that you would like to tell us or that we could be doing better please reach out to me by replying to this email or by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Sincerely, Jamie Holden Owner Loyalty Manger Younger Nissan of Frederick 301.360.1052

November 25, 2019

"Very disappointing 1st experience "

- CLW

I recently purchased a car from the dealership. I was satisfied with that purchase and was happy to leave a great review on this site. However, I went to the service department for my first service, i.e. oil change, tire rotation. Upon arriving I was told it would take less than an hour and they would vacuum and wash the car for me. After nearly three hours I was finally told my car was done however it had not been washed and vacuumed as promised so the tire rotation was done for free. The communication during this experience was severely lacking between the members of the service team and between the service team members and the customer (me). Rather than simply giving me the tire rotation for free and sending me out the door without all of the services that were promised, maybe the service representative could have communicated with me as soon as he realized the service had not been done and expedited its completion. Also, if I'm given a personal service advisor when I arrive for service, then why isn't that person tracking the progress of my vehicle vs the expected progression. After more than a 30min delay it would seem that someone (service advisor, manager, etc.) should start communicating with the customers. I have one more free oil change from the purchase of the vehicle. If the service is better the second time around then I will be more than happy to provide a more positive review of that service.

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Recommend Dealer
No
Employees Worked With
Other Employees : Matthew Combs
Nov 27, 2019 -

Younger Nissan of Frederick responded

Thank you for taking the time to tell us about your experience at Younger Nissan of Frederick. We appreciate your feedback since it helps us improve our dealership experience. I am sorry to hear you where not satisfied with your adviser and their line of communication with you. We are incredibly sorry for the inconvenience of the wait time. Please know we are working with our service team to increase or turn around times and find out what is slowing them down in the process. We have also used your advice to work with our service advisory team to better communicate with their clients. We truly appreciate the 2nd chance and we will work extremely hard to improve your visit. As a Owner Loyalty Manger of Younger Nissan of Frederick I want you to know we will take to heart your advice and will continue to better our store. We will strive to exceed your expectations next time in all areas! If there is anything else that you would like to tell us or that we could do differently please reach out to me by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Sincerely, Jamie Holden Owner Loyalty Manger Younger Nissan of Frederick 301.360.1052

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