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Younger Nissan of Frederick - Service Center

4.8

591 Lifetime Service Reviews

7418 Grove Road, Frederick, Maryland 21704

591 Reviews of Younger Nissan of Frederick - Service Center

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December 01, 2019

"I was very excited to finance my first car. Jay and the..."

- Kenny

I was very excited to finance my first car. Jay and the team worked together to make sure I got the best deal they had

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Recommend Dealer
Yes
Employees Worked With
Dec 03, 2019 -

Younger Nissan of Frederick responded

Thank you for taking the time to tell us about your experience at Younger Nissan of Frederick. We appreciate your feedback since it helps us improve our dealership experience. As the Owner Loyalty Manger of Younger Nissan of Frederick, I’m happy to hear that Jay's customer service was above expectations. We are glad to hear our team impressed you, we will try to keep up the good work! I'll be sure to let them all know how happy you are with the service you received. If there is anything that you would like to tell us or that we could be doing better please reach out to me by replying to this email or by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Sincerely, Jamie Holden Owner Loyalty Manger Younger Nissan of Frederick 301.360.1052

December 01, 2019

"Amazing !!!"

- Karlisha Gonzalez

I still feel if I could give this dealership all the stars I would, this is my second time here and I still am very impressed. It started with a phone call from Aaron Thompson mentioning getting pre approved for a new car. The first thing that popped in my head to say was not interested but after thinking on it I decided to just try. I went in to get my 2016 versa serviced and while waiting Aaron was very helpful in showing me new and used cars I would like. He let me test drive a few of them and explained everything in detail and I loved that. I then got helped with Mike and he was phenomenal very patient, very kind and that helped the process even more. He talked me through everything I needed to know with the help of Pete. Pete helped me pick a car that best suited me and crunched some numbers up to make sure I stood in my budget. I also want to thank Ed I got to work with him for the 2nd time in my new car and it felt amazing going through him. Ed remembered me and did a very kind thing and that made me feel like I had been a customer for years!! I recommend this dealership to anyone looking to buy a car here they are amazing. This is my 2nd car with them and i love it and super happy. They look out for you here and want you to be happy with the decisions you make and that makes me feel trusting of them. I traded my 2016 versa for a new 2019 Sentra I'm very happy.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Acri, Aaron Thompson, Peter Sorice
Dec 03, 2019 -

Younger Nissan of Frederick responded

Thank you for taking the time to tell us about your experience at Younger Nissan of Frederick. We appreciate your feedback since it helps us improve our dealership experience. We absoultly love hearing stories like this! As the Owner Loyalty Manger of Younger Nissan of Frederick, I’m happy to hear that the customer service provided by our staff was above expectations. We are glad to hear our team impressed you, we will try to keep up the good work! I'll be sure to let them all know how happy you are with the service you received. If there is anything that you would like to tell us or that we could be doing better please reach out to me by replying to this email or by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Sincerely, Jamie Holden Owner Loyalty Manger Younger Nissan of Frederick 301.360.1052

November 25, 2019

"Very disappointing 1st experience "

- CLW

I recently purchased a car from the dealership. I was satisfied with that purchase and was happy to leave a great review on this site. However, I went to the service department for my first service, i.e. oil change, tire rotation. Upon arriving I was told it would take less than an hour and they would vacuum and wash the car for me. After nearly three hours I was finally told my car was done however it had not been washed and vacuumed as promised so the tire rotation was done for free. The communication during this experience was severely lacking between the members of the service team and between the service team members and the customer (me). Rather than simply giving me the tire rotation for free and sending me out the door without all of the services that were promised, maybe the service representative could have communicated with me as soon as he realized the service had not been done and expedited its completion. Also, if I'm given a personal service advisor when I arrive for service, then why isn't that person tracking the progress of my vehicle vs the expected progression. After more than a 30min delay it would seem that someone (service advisor, manager, etc.) should start communicating with the customers. I have one more free oil change from the purchase of the vehicle. If the service is better the second time around then I will be more than happy to provide a more positive review of that service.

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Recommend Dealer
No
Employees Worked With
Other Employees : Matthew Combs
Nov 27, 2019 -

Younger Nissan of Frederick responded

Thank you for taking the time to tell us about your experience at Younger Nissan of Frederick. We appreciate your feedback since it helps us improve our dealership experience. I am sorry to hear you where not satisfied with your adviser and their line of communication with you. We are incredibly sorry for the inconvenience of the wait time. Please know we are working with our service team to increase or turn around times and find out what is slowing them down in the process. We have also used your advice to work with our service advisory team to better communicate with their clients. We truly appreciate the 2nd chance and we will work extremely hard to improve your visit. As a Owner Loyalty Manger of Younger Nissan of Frederick I want you to know we will take to heart your advice and will continue to better our store. We will strive to exceed your expectations next time in all areas! If there is anything else that you would like to tell us or that we could do differently please reach out to me by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Sincerely, Jamie Holden Owner Loyalty Manger Younger Nissan of Frederick 301.360.1052

October 17, 2019

"I had an issue with a used car I purchased.."

- O’Dell

Anna was great !!! She got the items fixed on my car and was committed to customer satisfaction!! She even sent someone to pick up my car from home !!

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Recommend Dealer
Yes
Employees Worked With
Oct 19, 2019 -

Younger Nissan of Frederick responded

Anna goes above and beyond for her clients. Thank you for leaving such a glowing review. As the Owner Loyalty Manger here at Younger Nissan of Frederick, I enjoy hearing about our team going above and beyond for our clients. Anna always tries to make the best of every situation. I am glad your issues had a great outcome. If there is anything more that you would like to tell u s or that we could b e doing better please feel free to reach out to me by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Jamie Holden Owner Loyalty Manger

October 17, 2019

"Service Center"

- Customer

I worked with Matt when needed service on my Rogue I feel worked hard to get my repair done properly and he was forthcoming with information I needed and he was able to get the job done . I appreciate his help and also he very professional as well as personable. He has a very good work ethic in my opinion and he gave a better insight on the term customer is important and I valued as the customer Good looking out Matt keep up the good work. Mrs.Holliday

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Recommend Dealer
Yes
Employees Worked With
Matthew Combs
Oct 19, 2019 -

Younger Nissan of Frederick responded

I am very happy to hear about your wonderful service experience. Thank you for leaving such a glowing review. As the Owner Loyalty Manger here at Younger Nissan of Frederick, I enjoy hearing about our team going above and beyond for our clients.Matt works very hard to help all of his clients get what they need. If there is anything more that you would like to tell u s or that we could b e doing better please feel free to reach out to me by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Jamie Holden Owner Loyalty Manger

October 13, 2019

"Awesome Service and Great People ❣️"

- HotCebu

I want to say "Thank you so much" to a wonderful people (Peter Sorice, Ben Henneberger, Nick and Ed Beleznay) who wonderfully assist me and guide me all the way to get my New Altima😍. Very easy and pleasurable buying experience. I will absolutely recommend to go buy any car at Younger Nissan's at Frederick Maryland.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nicholas Tepper, Peter Sorice
Oct 16, 2019 -

Younger Nissan of Frederick responded

We love hearing from our satisfied client! As the Owner Loyalty Manger here at Younger Nissan of Frederick, I’m love to hear about our team going above and beyond for our clients. I am so happy to hear our team is going above and beyond expectations. They really work hard for their clients and it very much shows with your satisfaction. I f there is anything more that you would like to tell u s or that we could b e doing better please feel free to reach out to me by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Jamie Holden Owner Loyalty Manger

October 09, 2019

"Fast, Friendly, Professional"

- ysabel.f.suarez

I highly recommend the service department of Younger - great service and friendly and professional attitude by all from service desk to check out! When I am ready to buy a car I will definitely be looking for a Nissan.

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Recommend Dealer
Yes
Employees Worked With
Oct 10, 2019 -

Younger Nissan of Frederick responded

Thank you for the great review! We are always happy to hear satisfied clients! As the Owner Loyalty Manger here at Younger Nissan of Frederick, I’m happy to hear that our team went above and beyond for you and the service and care you received was above expectations. They really work hard for their clients and I am glad it shows. I f there is anything more that you would like to tell u s or that we could b e doing better please feel free to reach out to me by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Jamie Holden Owner Loyalty Manger

September 23, 2019

"best service "

- Victoriaeliz24

Tony was amazing best service ive ever had here at Nissan. they are all about getting to know the customer and what they want in their car, its not just about a sell they go above and beyond. I will keep coming back to tony.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Moore, Tony Araujo
Sep 25, 2019 -

Younger Nissan of Frederick responded

Tony is AMAZING! As the Owner Loyalty Manger here at Younger Nissan of Frederick, I’m happy to hear that Tony and our team went above and beyond for you and the service and care you received was above expectations. They really work hard for their clients and I am glad it shows. I f there is anything more that you would like to tell u s or that we could b e doing better please feel free to reach out to me by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Jamie Holden Owner Loyalty Manger

September 23, 2019

"Saved my vacation"

- Azirphaeli

My car's transmission got all wonky while heading down to SC from PA and these lads and lasses got us a rental for no cost. Not any rental, but a great 2019 Altima with some quality features. Liked the service and the car so much we bought it's twin. Better to have a new car with great features, than an old car with transmission issues that's what I always say.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason Moore
Sep 25, 2019 -

Younger Nissan of Frederick responded

Thank you for the great review! As the Owner Loyalty Manger here at Younger Nissan of Frederick, I’m happy to hear that our team went above and beyond for you and the service and care you received was above expectations. They really work hard for their clients and I am glad it shows. I f there is anything more that you would like to tell u s or that we could b e doing better please feel free to reach out to me by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Jamie Holden Owner Loyalty Manger

August 16, 2019

"INCREDIBLE Service!"

- ilovenissansm

This is the only dealership I will ever go to. I asked for a simple car wash and they went above and beyond my expectations. They were very quick too! I didn't have to spend a long time waiting, and I was offered quality amenities like snacks and coffee. Everyone was very friendly and chatty. Amanda is a great cashier and helped me with all my paperwork! Matt helped me get a great deal on a great wash. Simple service done right. I love this dealership! Thank you!

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Recommend Dealer
Yes
Employees Worked With
Matthew Combs, Amanda Davis
Sep 13, 2019 -

Younger Nissan of Frederick responded

Thank you for the amazing review! I'm a so happy our team went above and beyond. As the Owner Loyalty Manger here at Younger Nissan of Frederick, I’m happy to hear that the service and care you received was above expectations. If there is anything more that you would like to tell u s or that we could be doing better please feel free to reach out to me by calling me directly at 301.360.1052. We truly appreciate your business and look forward to serving you throughout your vehicle ownership. Jamie Holden Owner Loyalty Manger

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