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Younger Nissan of Frederick - Service Center

4.8

565 Lifetime Service Reviews

7418 Grove Road, Frederick, Maryland 21704

565 Reviews of Younger Nissan of Frederick - Service Center

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September 15, 2018

"OUTSTANDING IN EVERY WAY AND OCCASION"

- Scoteagle

I have had two Nissan vehicles serviced at this dealership....a Pathfinder and my current Frontier truck. I have always been totally satisfied with the service department....staff and mechanics. They are the best service department of any brand/make that I have ever dealt with. After the third visit they called me by name and are superbly organized in every regard. I cannot recommend them highly enough for their quality and consideration of customers. I wouldn't drive anything else or have it serviced elsewhere.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sergiu Pricepa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Doug Rice
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 13, 2018

"Awesome Salesmen!"

- Momof3kings

Best experience I ever had at a car dealership. You guys "ROCK", I recommend this dealership to anyone who is in need of purchasing a new or used car. #youguysrock

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Recommend Dealer
Yes
Employees Worked With
Jim Burdis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Drost
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jesse Torreyson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 12, 2018

"Excellent, honest service"

- Francesca

I've received services from Younger Nissan since 2012 and I'm always satisfied with each experience. Most recently, I took my Altima there to have all the tires replaced. Not only did the service department offer me a better deal than everywhere else I checked, but they also drove me to/from lunch while I waited and washed/vacuumed my car for free. Sergiu and Joseph continue to make me feel like a valued customer!

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Recommend Dealer
Yes
Employees Worked With
Joseph Geisbert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sergiu Pricepa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 26, 2018

"Warranty work and more on my 2012 Titan Pro4X"

- YT

From the moment I was scheduling the work to be performed by live chat everyone was nice, professional and courteous. I had a lot of work done, they had my car for a week. They provided me with a rental truck while they had my vehicle. Their pricing was fair and they did exactly what they said they were going to do for the amount they said they would charge. I will be taking my truck back there for any future service.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Maria Escobar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joseph Geisbert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Doug Rice
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Barber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 13, 2018 -

Younger Nissan of Frederick responded

Way to go service keep up the good work. Regards Steve Farley GM

July 19, 2018

"Warranty Work - Initially determined not warranty reparis"

- Joe

Was initially disappointed to hear that the repairs on my 2015 Nissan Quest air conditioner with less than 30,000 miles would not be covered by the manufacture warranty. However, Jason Barber (service manager), Doug Rice, and the entire service team worked diligently to try and rectify the issue. After a few weeks of communication with Nissan, further investigation, and shipment of necessary parts, my vehicle is now repaired and the air conditioner is cooling the vehicle. Thank you to everyone involved for being patient and handling my vehicle issue/repairs.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Joseph Geisbert
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Doug Rice
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Barber
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 19, 2018 -

Younger Nissan of Frederick responded

Good morning Joe. Thank you for your recent feedback. I apologize that we can not replace your air conditioning line to due to impact damage. We are allowed to honor the factory warranty for defective parts, however we cannot replace a part under factory warranty that has been damaged due to outside influences. Please give me a call @ 301-662-0111 so we can discuss further and review any other solutions possible. We work hard to ensure our clients are satisfied and want to give the best service possible. Thank you, Jason Barber

July 11, 2018

"Oil Change "

- Sensuloco

Is my first time visiting the dealer because I New in the Frederick area Excellent Services im very satisfying & recommended this dealer Thanks to Doug Rice

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Doug Rice
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 11, 2018 -

Younger Nissan of Frederick responded

Great to hear you have had a Excellent service experience, thank you for your business. Regards Steve Farley GM

July 07, 2018

"Great!!"

- Debi Reed

I normally work with Doug Rice when he is available he has always been fantastic to work with. This time I worked with Carl and he was just as awesome. He got me in quickly and was super nice. I dropped off my car and it was ready exactly when he said it would be. We had forgotten something valuable in the car and we were concerned it wouldn't be there. I jokingly mentioned it to Carl and he went right to car with us to make sure it wad there. Of course it was there.. I love this dealership!!! The prices are reasonable also..

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Recommend Dealer
Yes
Employees Worked With
Carl
Jul 10, 2018 -

Younger Nissan of Frederick responded

Teamwork I like it keep it up guys, our customers are so important. Regards Steve Farley GM

July 07, 2018

" Routine maintenance "

- Scallicutt1

I went in for an oil change and brake fluid exchange. Allen got me checked in right away and before I knew it, my car was done and I was out the door. The waiting area here is very comfy and even has popcorn for snacking.

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Recommend Dealer
Yes
Employees Worked With
Allen Bostic
Jul 10, 2018 -

Younger Nissan of Frederick responded

Glad to hear the snacks are good and glad to hear you are happy. So thank you for your business. Regards Steve Farley GM

June 28, 2018

"First visit and will definitely be back!"

- kathy g

Express oil change fast and complete. Appreciated inspection results and friendly and helpful service by Carl and team. New to the area but will make Younger Nissan my service dealership.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Amanda Davis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Carl Collum
Jul 10, 2018 -

Younger Nissan of Frederick responded

Yes no appointment needed in our express service center. Thanks for the business. Regards Steve Farley GM

June 21, 2018

"Basic maintenance and key fob"

- Tracy1203

I needed a key fob replaced. Service technician Sergio took time to review my entire vehicle. He was a huge help and made recommendations of upcoming service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sergiu Pricepa
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 10, 2018 -

Younger Nissan of Frederick responded

Thanks team for making it easy. Regards Steve Farley GM

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