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Younger Nissan of Frederick - Service Center
4.8
591 Lifetime Service Reviews
7418 Grove Road, Frederick, Maryland 21704 Directions
Service: (877) 522-9872
Parts: (877) 522-9872
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A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
591 Reviews of Younger Nissan of Frederick - Service Center
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Helpful December 01, 2019
"Amazing !!!"
- Karlisha GonzalezI still feel if I could give this dealership all the stars I would, this is my second time here and I still am very impressed. It started with a phone call from Aaron Thompson mentioning getting pre approved for a new car. The first thing that popped in my head to say was not interested but after thinking on it I decided to just try. I went in to get my 2016 versa serviced and while waiting Aaron was very helpful in showing me new and used cars I would like. He let me test drive a few of them and explained everything in detail and I loved that. I then got helped with Mike and he was phenomenal very patient, very kind and that helped the process even more. He talked me through everything I needed to know with the help of Pete. Pete helped me pick a car that best suited me and crunched some numbers up to make sure I stood in my budget. I also want to thank Ed I got to work with him for the 2nd time in my new car and it felt amazing going through him. Ed remembered me and did a very kind thing and that made me feel like I had been a customer for years!! I recommend this dealership to anyone looking to buy a car here they are amazing. This is my 2nd car with them and i love it and super happy. They look out for you here and want you to be happy with the decisions you make and that makes me feel trusting of them. I traded my 2016 versa for a new 2019 Sentra I'm very happy.
Read MoreNovember 25, 2019
"Very disappointing 1st experience "
- CLWI recently purchased a car from the dealership. I was satisfied with that purchase and was happy to leave a great review on this site. However, I went to the service department for my first service, i.e. oil change, tire rotation. Upon arriving I was told it would take less than an hour and they would vacuum and wash the car for me. After nearly three hours I was finally told my car was done however it had not been washed and vacuumed as promised so the tire rotation was done for free. The communication during this experience was severely lacking between the members of the service team and between the service team members and the customer (me). Rather than simply giving me the tire rotation for free and sending me out the door without all of the services that were promised, maybe the service representative could have communicated with me as soon as he realized the service had not been done and expedited its completion. Also, if I'm given a personal service advisor when I arrive for service, then why isn't that person tracking the progress of my vehicle vs the expected progression. After more than a 30min delay it would seem that someone (service advisor, manager, etc.) should start communicating with the customers. I have one more free oil change from the purchase of the vehicle. If the service is better the second time around then I will be more than happy to provide a more positive review of that service.
Read MoreOctober 17, 2019
"Service Center"
- CustomerI worked with Matt when needed service on my Rogue I feel worked hard to get my repair done properly and he was forthcoming with information I needed and he was able to get the job done . I appreciate his help and also he very professional as well as personable. He has a very good work ethic in my opinion and he gave a better insight on the term customer is important and I valued as the customer Good looking out Matt keep up the good work. Mrs.Holliday
Read MoreEmployees Worked With
Matthew Combs
October 13, 2019
"Awesome Service and Great People ❣️"
- HotCebuI want to say "Thank you so much" to a wonderful people (Peter Sorice, Ben Henneberger, Nick and Ed Beleznay) who wonderfully assist me and guide me all the way to get my New Altima😍. Very easy and pleasurable buying experience. I will absolutely recommend to go buy any car at Younger Nissan's at Frederick Maryland.
Read MoreEmployees Worked With
Other Employees :
Nicholas Tepper, Peter Sorice
October 09, 2019
"Fast, Friendly, Professional"
- ysabel.f.suarezI highly recommend the service department of Younger - great service and friendly and professional attitude by all from service desk to check out! When I am ready to buy a car I will definitely be looking for a Nissan.
Read MoreEmployees Worked With
September 23, 2019
"best service "
- Victoriaeliz24Tony was amazing best service ive ever had here at Nissan. they are all about getting to know the customer and what they want in their car, its not just about a sell they go above and beyond. I will keep coming back to tony.
Read MoreEmployees Worked With
Other Employees :
Jason Moore, Tony Araujo
September 23, 2019
"Saved my vacation"
- AzirphaeliMy car's transmission got all wonky while heading down to SC from PA and these lads and lasses got us a rental for no cost. Not any rental, but a great 2019 Altima with some quality features. Liked the service and the car so much we bought it's twin. Better to have a new car with great features, than an old car with transmission issues that's what I always say.
Read MoreEmployees Worked With
Other Employees :
Jason Moore
August 16, 2019
"INCREDIBLE Service!"
- ilovenissansmThis is the only dealership I will ever go to. I asked for a simple car wash and they went above and beyond my expectations. They were very quick too! I didn't have to spend a long time waiting, and I was offered quality amenities like snacks and coffee. Everyone was very friendly and chatty. Amanda is a great cashier and helped me with all my paperwork! Matt helped me get a great deal on a great wash. Simple service done right. I love this dealership! Thank you!
Read MoreEmployees Worked With
Matthew Combs, Amanda Davis
