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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,146 Reviews
Call Service Center (765) 588-9603

1,146 Reviews of Zeigler Subaru of Lafayette - Service Center

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October 13, 2021

They are awesome very helpful. Would recommend them to everyone. We are very satisfied with our service More

by BELLJW43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Report | Print
Oct 14, 2021 -

Zeigler Subaru of Lafayette responded

Thanks for the great rating! We're so pleased to hear we've provided five-star care!

October 12, 2021

Did the oil change/tire rotation I requested but I won't go there again. They gave a huge laundry list of recommended items (several thousand dollars' worth) and no guidance about what was actually needed More

by nothankyou
Recommend Dealer
No
Employees Worked With
Jenny Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
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Oct 26, 2021 -

Zeigler Subaru of Lafayette responded

Our team takes these reviews seriously and uses them to improve, and we encourage you to reach out if you would like to discuss this in more detail. We wish you the best in your automotive journey and hope you'll come back so we can show you a five-star experience next time. Thank you, Brad Belaire - General Manager - 765-449-8100

October 12, 2021

Try too hard to find extra work to do on the car that's not listed in the owner's manual. More

by DOOGIEBOOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Cooper
Report | Print
Oct 25, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share this feedback. The recommendations we make are always done so with the best interests of our customers & their vehicles in mind. Please don't hesitate to reach out directly if you have any further questions or concerns.

October 11, 2021

Did the work I don’t feel like adding to this. So don’t ask again More

by CSJKSMITH
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper
Report | Print
Oct 12, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for rating us five stars!

October 11, 2021

Top shelf communication through the entire repair process - Kenzie continually kept me informed with updates. More

by MICHAEL.HUGHES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Report | Print
Oct 12, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your feedback, Michael! It's reassuring to hear that our team has our customer's best interest! Kenzie and our crew look forward to seeing you next time at Bob Rohrman Subaru!

October 10, 2021

The staff is helpful, responsive and easy to work with . Convenient hours and a pleasant facility. More

by KR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Geier, Taylor Cooper
Report | Print
Oct 12, 2021 -

Zeigler Subaru of Lafayette responded

We appreciate the kind words! Thank you for rating Bob Rohrman Subaru five stars!

October 09, 2021

Came for oil change. Waited over an hour and they still hadn't started yet.. I had to.leave without it done to go to work. That's why I made an appt. The tech was rude More

by LANGKOP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
Report | Print
Oct 25, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for bringing this to my attention. On behalf of our team, I apologize for the long wait as well as any frustration or inconvenience this experience caused for you. I will make sure that this situation gets addressed with the staff so we can take steps to provide more efficient service in the future. Thanks again and please don't hesitate to reach out directly if there's any additional feedback you'd like to discuss. Brad Belaire - General Manager - 765-449-8100

October 09, 2021

The service area is clean. The service department is friendly and reliable for my Subsru needs. More

by SMLGAMBLE54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Report | Print
Oct 11, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for trusting our team with all of your Subaru needs! -Bob Rohrman Subaru

October 09, 2021

Super, nice greeting.Service, in and out at the quick Super, nice greeting. Service, in and out at the quick express. Friendly people throughout the store. Oh yeah I love my crosstrek. More

by GIBSON.D.CHARLES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of her name but is was 5 Stars service
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Oct 12, 2021 -

Zeigler Subaru of Lafayette responded

This is what we love to hear! glad our team was able to provide you with a quick service appointment! See you next time at Bob Rohrman Subaru!

October 07, 2021

Exceeded my expectations with promptness courtesy and the ability to get the job done on time. More

by DCHASE809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Zeigler Subaru of Lafayette responded

We're so glad to hear the Bob Rohrman Subaru team provided such excellent care to you! Thank you so much for leaving your five-star review!

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