They were expecting me when I arrived, they had a loaner car for me as promised, and my car was ready when I returned. I was able to schedule an appointment time that worked best for me. The Zimbrick service staff is always friendly, and when I wait, I enjoy the Keurig coffee. My car was ready when I arrived and it was clean! The car was parked directly outside the service bay - easy to access and ready to go. Before we purchased our vehicle from Zimbrick Infiniti my friend told me about your wonderful service. I am pleased to say it has been every bit of that, and I have mentioned this to others - I hope they will in turn buy from Zimbrick Infiniti.