Worst experience buying a car, but it turned out to be a good thing. The dealership totally screwed us doing things you expect from a shady used car dealership. Definitely learned a hard lesson. Fortunately, my contacting the national and international headquarters got their attention, and we were able to get out of the bad deal. Will never do business with them. Once bitten…

Purchased new vehicle and traded my Subaru, after so many emails, text, picture and phone calls decided buy the car, gave a $500 dollar deposit order the new Subaru Crosstrek, new Subaru was $35,560 the trade for my Subaru was $28,000 plus $6,000 money difference, I asked when the new Subaru come in will it everything still the same they said no problem, when the new Subaru came in I drove 3 hr to pick it up the price changed a additional $8,000 more I made an appointment with my sales person when I showed up it was his day off. Someone else helped me and they had no clue what was going on, the manager came, and he had no idea what was going on and they told me the price would be $8000 more and there’s nothing they can do to help me. Meanwhile they have my money and I have the invoice and or ordered information that was email to me and have my deposit for the new Subaru I am not getting. And 6 hr driving and 1 hr in the dealership. I don’t recommend this place to any one. I don’t recommend this place to anybody the most unprofessional dealer I’ve ever been to

I purchased a 2024 Hyundai Santa Cruz 3 weeks ago and had an absolutely amazing experience with Reliable Hyundai. My sales advisor, Noah Waller was incredibly professional, knowledgeable, and helpful throughout my vehicle purchase process. When I picked up the vehicle, he took his time to walk me though all the safety, vehicle operation, and media features which i found impressive. I highly recommend Reliable Hyundai and will return when its time for my next vehicle purchase!

Everyone was welcoming and helpful. The temp outside was 100 degrees, but everyone was alert and upbeat. Our contact person, Bryon Edgerton was on the ball from start to finish. He was so pleasant and patient in showing us all the buttons and knobs of the car's dashboard. One can tell that he really knows his stuff.

Went to have oil change at just short of 17,855 miles on my 2020 Hyundai Tuscon, which is supposed to be included but i was charged $37.95. They told me at 12K miles I was supposed to change fuel filter but that was never mentioned any other time I had an oil change. I purchased an extra warranty to cover the electronics in the car. The USB for the android auto has a short so it works then cuts out. I have a brand new Google Pixel 6 and the cord they gave me when I purchased the car. They tried to tell me it was user error, which how can that be? If I have the cord they gave me and new phone and the android auto cuts out and doesn't stay connected how is that user error? I confirmed with another automotive professional that that is definitely not considered user error at all. That is a defect! I tried to call the store to speak with the general manager regarding my experience. The man whom answered the phone said the general manager was a very busy person and wouldn't take my call. If this is the type of business they operate here, I don't ever see myself doing business with them again! The fact the dealership leadership wouldn't speak to me at all is a clear sign to me that customer satisfaction and honoring what you say and sell is not at all how they operate.

I purchased a 2018 Optima at the dealership this spring. Within a week of owning it began missing. sputtering etc. The car uses oil which when purchased the tail pipe was clean, and they stated a good car. It uses 3/4 quart of oil per 1000 miles driven. Synthetic 5w20 . Not acceptable . When purchases was promised 2nd key told it only had one when they got it. Lie. After sitting in their service lounge for approximately 2 hours and no one touching the car. They produced a second Kia key fob identical numbers to mine. When in financing I was told in order to be financed I had to purchase gap and extended warranty policy which when the lender called to verify all loan information they said it was not required for the loan to go through. When called for appointment to get the second key I was given the run around put on hold numerous times flat out basically called a liar when I mentioned that they were paying for it by the service manager used car manager. My interaction with this dealer has by far been worst ever experienced. And I worked in automotive dealership industry for many years and many lines in service, dealer requirements, and owner loyalty customer service. By far this dealership ranks at the bottom of the mark for customer /ownership trust, they are shady as ^xx. The people act like you are asking for a miracle if they must lift a finger. They send out no surveys as I am sure they do not need another negative mark on their customer approval /satisfaction. Very unprofessional poor telecommunications poor people skills poor customer treatment both in sales and service. Untrained staffing as was set for appointment on wrong day of week two times. Just overall poor poor ungrateful rude service by all dealt with to date