I generally do not go online and provide reviews but I felt the need to share my experience at Pohanka VW service department. In December 2021 while visiting Maryland we took our Volkswagen Tiguan in for oil change, tire rotation and advised Gabe the service writer the vehicle was consuming/burning oil at a rate of 2 Q's every few weeks. The Technician advised we needed a new engine because the engine had an internal seal/gasket leak allowing oil to be burned internal although no evidence of oil found leaking on the ground. We were getting ready to return home to Florida after the holidays and did not want to have an engine failure while driving so we took their advise and approved engine replacement at $10k and purchased a Powertrain extended service contract for peace of mind. Shortly after arriving in Florida the check engine light came on! I took the vehicle in to our local Volkswagen dealer to determine what was going on. The Technician advised the vehicle needs a new turbo. I could not understand how the turbo could fail as soon as a new engine is installed unless the Turbo was actually the reason for original concern “burning oil”? Did the Technician at Pohanka VW mis-diagnosed the root cause of the oil consumption? I believe so, because the Technician never did a tear down to determine cause! I thought to myself well I have a powertrain service contract so the turbo would be covered minus my deductible. Well Easycare the service contract provided does not cover a turbo as part of their Powertrain contract it is a high tech item. I have called Pohanka VW and tried speaking with Gabe and left voicemail messages for John the Servicer Manager but no one has reached out to me or returned my calls!! I feel taken advantage of by Pohanka VW from the Service Department and Caroline in the Finance Department for selling me a contract that doesn’t cover a powertrain component such a Turbo that is part of the engine. I recommend you avoid this Dealership!!!

This dealership charged me twice for an oil change and refused to refund. They are dishonest!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I’ve purchase a large number of cars in my time, and some experiences have been painless while others have been a real drag, but the transaction at Pohanka VW in Salisbury was nothing less than EXCELLENT! From the top down, it was a very good experience. The team was professional and courteous throughout the process and that’s hard to find at most dealerships. Notable names worth mentioning who made this a great experience are GM Dan Fitzgerald, Sales Mgr. Cassie Ullrich, Salesman Chris Blanchard and Finance Mgr. Mariah Clock. Each of them were genuine and professional and we will definitely recommend his dealership to anyone looking for a VW or even a used car for that matter.

I traveled almost 2 hours to purchase a car from this dealership, it was a very smooth process. They gave the best deal in the area, have followed up with me to make sure I'm satisfied with everything. I was in and out of the dealership in 20 minutes (financing was already arranged before I got there) I can't think of anything I would have wanted different in this buying experience.

Charge you for the work, make you wait the entire day but can't even get the job done right. Save your money and take it to somewhere else!

I participated in the vw buyback program. I sold my 2012 vw Passat and purchased a 2015 that had 20,000 miles on it. During the test drive I noticed a pulsation in the brakes and steering wheel when the brakes were applied. I decided to buy the car provided the pulsation when applying brakes was fixed. The dealer gave me a "we owe you rotors" paper I live 4 hours away from the dealership. So I decided to not take the car with me the day I purchased it so that the dealer would have sufficient time to fix it Unfortunately for me I picked up the car yesterday at 5:30 pm. While driving home it became clear the dealer was not good for their word to fix the pulsation In summary the sales staff made the purchase process very easy. Unfortunately their service department is poor Now here I am 4 hrs away and have to get this fixed on my own dime on a car I purchased less tan 24 hrs ago