service dept will not take appointments. Their web site allows you to schedule your appointent, day & hour, but it is first come first service. So don’t buy your car here. We can’t get a recall completed from them for 2 years now.

Love my Ridgeline - Getting it serviced is a nightmare! 3 hours for an oil change! Ridiculous! Got there at 6:45am and was 3rd in line for service. Ugh!

I had a 9am service appointment. I was told it would be about a 90 minute wait. Seemed long but I accepted it. After 90 minutes, I asked when my vehicles would be done. I was told it was “third in line”. It had even been taken back yet!! I took my keys and left. Never again.

We don't know if they do a good job mechanically, as we never got any service. We made an appointment for 9 am Saturday morning. At 11, (2 hours later) when we asked about our car, we were told it was going in for service at that time. At 11:50, we asked again and were told we were just going in for service. We took the car and left. Very bad management. They lied to us about when the car was going in for service.

Awful experience and waste of time. I had went to Pohanka Honda because I was interested in getting a new Honda Civic. On May 6th, I had spoken to their one of their salesmen, Joel English, and decided to put a deposit down to hold one of the incoming Civics as they didn't have any on lot. Joel had told me that it would take approximately 2 weeks for the car to arrive. I had waited 3 weeks for the car, checking in once or twice a week to see how things were looking as I know things are difficult currently but every time I was assured it was on its way. On May 26th, I received a call from Joel in the morning and he asked me "What was the best news you could hear today?". He then told me that car is expected to arrive by the end of the day. I was told that the reason that it took so long for the car to arrive had to with a tire exploding on one of the delivery trucks but everything is okay now. After work, I had called him and he told me that the delivery truck had not came but he thinks it'll be there by the end of the weekend. He told me that he would be gone for a few days so another salesman will help me if it does arrive. On May 27th, I called them to get a status update on the car. I talked to a salesman and he told me that my car had not even entered production yet and he was unclear when it would arrive, he approximated 3 weeks. Very upset and confused by this, I asked to talk to a manager. The manager told me that the car was actually in production and should be finished by that following Monday but would still take about 3 weeks to get there. He told me that they somehow got my car mixed up with another car. I had heard 3 conflicting statuses about my car from 3 different people. My car was simultaneously arriving at any minute, in production, and non-existent. After the call, I drove there and asked for a refund on my deposit. I have heard nothing from Joel since this happened. Pohanka Honda and Joel English either lied, were too incompetent to keep up with my car, or both. This was my first car buying experience and they made it a terrible waste of time. I understand times are tough and I am willing to be patient but there is no excuse for poor business and dishonesty. I will never go back and I urge all to stay away.

Vacationing an hour away at the beach every warning light lit up in my sons CRV. We called Pohanka Honda and they said they could take in our car right away, no appointment needed! Upon arrival Ryan in service explained the process, and took the car. They were able to not only work on the car that same day- but they had a van to take us to get lunch and bring us back. The car was fixed, and they found it was under warranty! Ryan and Alexa in service we’re very helpful and professional. THANK YOU POHANKA!