It was the best in a long time I will keep returning. I think they got a long-term customer. I was very pleased. Have a great day.

The employees were very polite and informative. The waiting room was very clean and inviting as well as the bathroom was clean and very well air-freshened.

Pick up and drop off service is great. After that it goes downhill. Lane manager wanted to sell me manifold bolts and ball joints. The vehicle was towed in for customer diagnosed fuel pump failure. Repaired. But they didnt replace the lines and say they test drove it. The vehicle smells like an open can of gas in a garage. I guess I should be happy no sparks ignited my 5000lb boom boom.

Bought a used truck from this dealer. We were told it went through their inspections. Within a week we noticed transmission issues. We took it to Dahmer in Topeka and found out that the transmission was shot. Called the dealership in KC and left messages which were never returned. Luckily we bought the extended warranty. After warranty company finally got their act together, a month later, we finally got the truck back. We then got the title in the mail and the dealership only put my husbands name on it. We now have to pay another $25 to have my name added. Worst experience we have ever had buying a vehicle.

Unfortunately, I am having to write this based upon the negative customer service I received from the establishment that I purchased my vehicle from. Cable Dahmer of KC 103rd st. Kansas City, Mo. I purchased my suv in November and received one key. However, in January 2024 I lost the key. I reached out to the service department explained I lost my key and needed a new one. During that time all that was explained was that I would need to tow it to them. Long story short I did that and it was taken to the wrong cable dahmer, the one on 104th down the block. I found out the next day after being quoted the individual key fob price that I had to have two. I explained I only received ( 1 )key fob during my purchase of the used suv and couldn’t understand why I was being required to purchase two in order for the 2021 Terrain to be programmed. What I was told is that GMC since 2020 requires that two fobs are required to re program the fob for the customers safety etc.etc. This is where the logic in that does not make sense. They had to re-program the (1)key I received prior to my purchase since they only received one, so if the dealership knows that GMC requires two for programming why did I not receive a second key to begin with regardless if it is a used vehicle or not; Based upon the protocol that GMC has, I should have received two. I asked the dealership I purchased from to pay for the second key fob and was told no and then was told the used car manager will take care of it and be in contact with me by the close of business by the sells manager. However, close of business came and there was no call. My sells rep tried but was told no they would not cover it too. The Service manager (Matt) at the 104th Cable Dahmer reduced the amount and apologized for me having to go through all this (real customer service). Bottom line is that the location Cable Dahmer on a 103rd could have and should have done better. Considering integrity is one of CABLE DAHMER’s core values: “Integrity – We do the right thing because it is the right thing to do. It isn't what is cheap, easy, popular or convenient that guides us.” I cannot and will not support an establishment that doesn’t put its customer first or follow its own values. GMC if you’re going to sell your product line and make decisions that impact your customers you should at least make and mandate that all your vehicles when purchased used or new have two keys as well. The cost is $400 plus per key (ridiculous)and you want customers to pay that twice!!! Price Gouging at its finest!

I love the service I receive at this dealership. All of the service employees are very professional and overall great people.