Very helpful, always there to help offered to fill up the car the next few times in the area

I got an estimate and service at the Collision Center. Derek Helmlinger was exceptional in saving me a lot of money, and going way beyond tasks he needed to do. He made it easy for me to have my Ford back like new. He helped order a used tail light that was as great as a new one. My rear sensor did not give a warning. This was a service department task, but he said "Sometimes they are just dirty", and he washed them off, and they worked again. When I told him how impressed I was with his service, he reminded me that Bob Jones, the estimator and Tyler Aeschlimann who installed the tail light should also get credit for a good job. All the people we have worked with are great.

I am looking at new Mach E’s at Kayser Ford in Madison, WI.I had a pleasant enough experience with the sales person, Terry; however, upon return from my test drive I got the bait and switch. The MSRP on the vehicle sticker said $66,795. The dealership noted there were $7000 in rebates. When we begin looking at numbers, the USED CAR sales manager, Josh, Kohl, produced a new Maroni Sticker with an MSRP at $71,795. This was for the exact same vehicle! The vehicle has been sitting on the a lot for over 160 days. The federal rebate of $3750 will expire on January 1. How will they unload these cars then? It will probably stay there longer if they continue to play games like this. There are 2500 Mach E’s in a 200 mile radius of Kayser Ford. Guess where I’m not going to buy my vehicle? Best of all: the 2024s are just about to arrive. Good luck with the expensive floor plan interest rates. #Paperweights

Parts department staff have been very rude multiple times now even making comments that they raised the price on parts I've needed for my fleet trucks just because I needed it.

After the sale there is only modest follow through. The promise of continued care and temporary replacement vehicles while your car is being serviced is very hit and miss. If there was a closer Lincoln Dealer I would check it out.

Haven’t had a rear passenger seatbelt in over 7 months due to an “incident” that occurred on their watch. Apparently it’s on back order with no foreseen ETA. Legitimate nationwide supplier issues? Yeah, probably a factor. Zero sense of urgency and lack of communication? 100% a factor.