This dealership uses bait&switch technic please be aware of it! Do not trust this people starting with sells personal ending with finance department. Recently I bought my car from this dealer and they forced me to sign a contract 3 times! Three different time they invite me to sign a contract! Nonsense! Will hire an attorney to deal with them!

Enrique Carvajal was the most amazing sales consultive I have ever had the pleaser to deal with. Enrique treats you like he's selling a car to his Mother. There was not a question he could not answer. Took as much time as I needed and I never felt like I was rusher or pressured. Do yourself a gigantic favor and go and see him first, there will not be a need to go anywhere else. Santa Monica Lexus should thank their lucky stars he is in their dealership and not one of their competitors.

This dealership is awful. My car’s paint was damaged by Lexus Santa Monica during a service. They were forced to repair it due to their negligence. They did a botched job! The area that was “repaired” is now corroding and the paint has come off. They will not take responsibility and fix their mistake. Really disappointed with the customer service, quality of maintenance, repair and service! It is not up to luxury car standards and an embarrassment to the Lexus name.

Santa Monica Lexus is a great place to get your new Lexus. This is my third Lexus and I have to say, they really KNOW what they are doing and try their best to get you a great deal. Enrique Carvajal went out of his way to get me exactly the color I wanted inside and out. Thank you Enrique. I recommend him highly to anyone looking to purchase a new Lexus! Cindy G.

In 2012 it was time for me to get a new car. I wanted another SUV and decided to look at the Lexus RX. The salesperson who helped us at Lexus Santa Monica was Enrique Carvajal. He was the perfect person for me and my husband. My husband is adamant when he tells car sales people that he doesn’t want to be bothered with constant phone calls and that when we were ready to purchase a car we would let him know. Enrique was very professional, knowledgeable, friendly and he was not aggressive or pushy. I have a hard time making decisions and Enrique was very patient with me and made me feel very welcome when I came back several times to test drive the car and learn about all the features. I ended up buying the car and we feel that he got us the best deal possible. Just last week it was time for another new car and I decided to check out the new 2021 Lexus RX as well as various other SUVs. Again I made sure to see Enrique and once again, he was amazing. He showed me and my husband different models and we felt very comfortable with him and trusted him. I went back several times and test drove the different cars. This time, since the technology had changed so much, I had to have him go over everything with me many times before making my final decision. He was very helpful and patient. When it was time to buy the car, Enrique had 2 cars at the dealership that pretty much met my color choices and the packages that I wanted. He worked very hard to make sure we got the best deal possible. My husband and I are very happy with the outcome. He even helped me sync my car to our garage door. I feel like I have a new friend. Enrique is the best!

Purchased vehicle over two months ago. Feel swindled. Was believed to be a 2k rebate with first month drive off. Signed drive off. Two months later started receiving calls about additional 2k needed for the lease. Was given the contract again and shame On me did t see they had manipulated an additional 2k into deal using rebate and wanting 2k. My bad I signed it. I will pay it but be very careful with this stealership. Tried to contact the sales manager that made the deal. He didn’t speak to me transferred me to to the finance guy. Done with this place. Don’t want to talk about it even to explain. Will pay what I owe but will never refer or would want anyone to go through this. Terrible feeling. I also would not work with sales person Tracey Tackett. Will waste your time. Brought back flashbacks of old days slick sales guy that doesn’t listen to you. Especially do t make a drive for a deal here. I don’t believe you will end up with what you want. Plenty of other dealers to take your money without the worry of a cal two months later .