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i.g. Burton Chevrolet of Seaford
Seaford, DE
2 Reviews
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2 Reviews of i.g. Burton Chevrolet of Seaford
August 24, 2019
Do not use their service department Unable to duplicate a transmission shutter even though there is a service bulletin out explaining what’s going on, even goes as far as showing picture Unable to duplicate a transmission shutter even though there is a service bulletin out explaining what’s going on, even goes as far as showing pictures on how to fix the issue. They first drove it in the PARKING LOT to try and duplicate the problem. Once we complained about that they did drive it for 13 miles and said they couldn’t duplicate the problem and told us that GM would only pay them for a certain amount of minutes and their minutes were up so they couldn’t drive it any longer. Steering loose - again service bulletin out. They claim it would take hours to do - service bulletin shows 15 minutes worth of work which we had fixed elsewhere and the repair was less than 5 minutes - you read that correctly - less than 5 minutes. They told us they fixed it only to find out when we decide we had had enough of waiting around that we would be coming to pick up our truck that it in fact had not been fixed. Running boards - peeling - dealership stated it was a faulty part and it was covered under warranty. Again.... pretty obvious fix. We were told our truck would be ready for pickup - it wasn’t. They claim the parts were not in, we needed the truck so we picked it up. Upon picking up our truck it was documented that the steering and running boards were all warranty work. We would return next week to pick up our new running boards. Next week turned into TWO weeks later only to find out the service manager “looked into” our vehicle and it was a few DAYS out of warranty so they would cover nothing under warranty. We have called GM and filled not one but two formal complaints. Again, we have our checkout paperwork showing all items would be covered under warranty and then when the parts came in they tell us that our truck was DAYS, not months, not years, but DAYS outside of the 3 year mark. We were well under in mileage but we were out by days! We also called IG Burtons General Manager - Daniel Hall left voice mails and NEVER got a phone call I’m return. Do not waist your time or money - go elsewhere - we did! More
by Sg196
Employees Worked With
Adam Buczkowski, Daniel Hall
Helpful August 13, 2018
Don't waste your time!!! Purchased a brand new 2015 Chevy Malibu on Dec. 18th, 2014 which was not completely functional. GPS and OnStar did not work at all. Nice large fancy L Purchased a brand new 2015 Chevy Malibu on Dec. 18th, 2014 which was not completely functional. GPS and OnStar did not work at all. Nice large fancy LCD console with tons of options, and not a single one works except Sirius XM. Was told it was a simple fix, then 2 days, now possibly more than a month due to a defective part which is backordered. Was told GM is having issues with the new supplier of GPS systems in their new cars. Burton passing the blame to GM and we're driving a brand spanking new Malibu that is NOT fully functional. These folks don't have a clue what's going on, and nothing but constant excuses. They simply refuse to take the car back and put us in a new WORKING vehicle. The only offer is a "loaner" until the issue is resolved in the upcoming months. Will never buy another car there ever again. Update….. August 2, 2018 The Malibu I purchased (same as above) needed to have the brakes serviced. The service was supposed to be a simple rotor and pads replacement. Called, made the appointment, we were told it would take approximately 4 hours to complete the work. We dropped off the car on a Thursday evening where we were told it would be taken into the shop first thing the following morning. The next day we waited until 3pm and had not heard a word from IG Burton Seaford. We called to check on the status of our car. We found out that they had broken a bolt on one of the rotors, did not have a replacement, and had to send someone to Milford for a single bolt. We were then told the car would be ready by 5pm so we arrived at the dealership at 4:45pm. We paid 1100+ for a simple pads, rotors and abs module replacement which was just plain robbery. Drove off the lot, to the first traffic light approx. 1000 feet away, and the car was making grinding sounds. Took it back to the IG Burton, and they said, “oh wow, yea, the rotor is out of alignment.” which now was going on 6pm Friday evening. Again, they gave us a “loaner” car and have had our car since Thursday evening. Today is Monday, 4 days later and our car sits at the dealership because of a screwed up simple routine brake job. No one has not once called us during this incident. Do yourself a favor and stay clear of IG Burton. The mechanics and service department are morons. After this, we will never do business with IG Burton EVER again. $1100.00 Really? After research, here is the following break down: $147.00 - 2015 Chevrolet Malibu ABS Control Module New OEM $55.00 - 2015 Chevrolet Malibu Front and Rear Brake Pads $155.00 - 2015 - Chevrolet Malibu Front and Rear Rotors. TOTAL: $357.00 in OEM parts. Yes, we got royally screwed and scammed IG Burton. Aug. 6, 2018 So the car is done, we got a call. We were also told over the phone that they were considering some type of compensation, but due to the negative review on Facebook, they said there will be absolutely no compensation because of the review. 🤣🤣🤣 This should be another reason folks need to avoid doing business with IG Burton. More
by cherlihy
Employees Worked With
Service Manager
