Michael Hohl Chevy Buick GMC Cadillac

I have been bringing my GMC pickups here since 2010. Most recently my 2023. Things have changed with the new cars being more complex electronically. My visit yesterday reinforced my belief in this fi Most recently my 2023. Things have changed with the new cars being more complex electronically. My visit yesterday reinforced my belief in this firm. Collin and Travis were both very knowledgeable of the system I was having an issue with and outlined a clear path to correcting the problem. While I did not catch the technicians name his notes re: the repair order were clear and complete. A part is needed and I'm confident my return visit will fix my vehicle's issue. More

Rick Roach did a great job, answered all my questions and worked to find the right vehicle for me. Will return for the next one. worked to find the right vehicle for me. Will return for the next one. More

They are very friendly and courteous and they want to make sure that your car is taken care of. make sure that your car is taken care of. More

scheduling the appointment was next-day service. Actual service went smoothly and inspection turned up a needed repair. Actual service went smoothly and inspection turned up a needed repair. More

Very clean environment, Tristan my salesperson was very helpful and made my buying experience very easy and comfortable helpful and made my buying experience very easy and comfortable More

Collin was very professional and pleasant For thirty years we’ve come to Michael Holm Thank you years we’ve come to Michael Holm Thank you More

I have a tailgate switch problem with my 2020 GMC Denali. I previously had this vehicle into another dealership, and they were unable to fix it. I complained to GM corporate, and they insisted I take it I previously had this vehicle into another dealership, and they were unable to fix it. I complained to GM corporate, and they insisted I take it to another dealer, even though the problem and rx are quite simple and clear. So, I made an appointment with Michael Hohl in Carson City. When I made the appointment (almost a month ago), I stressed that I would need a loaner vehicle AND that I could not make the appointment without one. They said that they had no immediate appointments available that would come with a loaner, but would make one for me that was about 3 weeks out. I showed up at the appointed time yesterday, and they informed me they did not have a loaner available. I then asked if they could quickly look at my vehicle while I waited, because it is a very simple problem. The service person told me it would be 4-6 hours before they would be able to look at it. I simply did not have 4 to 6 hours to spare nor had I planned for such a time investment. It took time and money to drive down to the dealership, and that time and money are now WASTED. They could have called me the day before the appointment or texted me, and let me know they were going to be unable to fulfill my request for a loaner. BUT, they did not have the courtesy to do so. This is a dealership that does not care about my time (the most important asset you and I have in the world) nor my money (probably one of the next most important assets I have). I will not patronize this dealer again. More

Nice folks. Good product knowledge. I liked that they delivered my new vehicle to me. Good product knowledge. I liked that they delivered my new vehicle to me. More

Andrew Webster have great customer service. When we initially started the process it didn’t go well so Andrew didn’t give up on the possibility of putting me in another vehicle. Thanks Andrew When we initially started the process it didn’t go well so Andrew didn’t give up on the possibility of putting me in another vehicle. Thanks Andrew More