Excellent customer service and, with respect to the client. - Toyota 2018
Based on my experience as a customer, Toyota of Stamford is the best Dealership. Respect, mutual understanding and, people who can listen the customer. Thank you.
Outstanding service - Jp
See Mike Proulx for service!! Fast and friendly!! He made sure our vehicle was in tip top shape for a long vacation trip. He gave me discounts and advised me of future needs. I am a customer of Colonial Toyota as long as Mike is there!!!
It was just awesome - Abdul
Very excellent experience, Chris was very friendly, every time he explain something after he will ask if I ha e any questions. Which was nice of him
Truly Great Experience - New Management - alexpash31
I visited some other Toyota dealers in CT and they were terrible. High pressure sales practice looking to lock you in to sub-par deal. I explained that I had this experience to Eddie at Toyota. He didn't ask me what their numbers were, he just asked for a chance to quote. Of course, what did I have to lose. Well, I've been in the old dealership under previous management called "Branch" and they were thieves, but my ultimate first goal was to just get a good deal on paper to beat up other dealers with. The next thing I know, this guy comes in $2k less than the other guys were asking. No pressure whatsoever. I don't have all day to screw around with car dealers. I bought the car on the spot. Had lunch. Drove home with it. Eddie was totally awesome. No high pressure anything. No BS. Really easy. I would highly recommend.
2016 Highlander becomes very darty when driving in windy con - Highlander
We have a 2016 Toyota Highlander that is very very darty in windy conditions, the steering is very responsive and drives good under normal conditions but when the wind starts blowing you better pay attention the steering is so sensitive and light when the wind pushes and you need to correct I find that you over correct very easily. I think Toyota need to program the electric power steering to become stiffer at highway speed to help prevent over correcting in windy conditions.
Great work! - Steph
Harr Toyota takes great care of me and my car. Excellent customer service, getting needed work done while still under warranty. I will certainly buy another Toyota
Service on car - ROND.
Brought car in for the "Toyota care maintenance" for an oil change and alignment. I was greeted by a very very friendly Ariel Sallemi., She totally explained the procedure, and also stated that if I did not need the alignment (after checking it) I would only be charged a small amount for the checking. The car was ready to go in about an hour and a half. She came out to the waiting room, with a big smile, and went over the entire service, especially the alignment, which I was told was badly needed. She showed me the diagrams on each tire that were misaligned. The car ran perfectly on the way home. I cannot say enough good things about this terrific dealership. I live in Haverhill Ma. and feel it is worth it coming to this dealership for their excellent service dept.
Good service experience. - yuneedmyname
My experience with them is that they have been quite reasonable in regard to servicing my vehicle. No negatives at all. I've never felt like they were trying to gouge me for more money unlike the dealers for my past vehicles. I no longer have those other vehicles because my service experiences were so poor. I'll probably add another Toyota soon.
excellent experience - krslyn
I've been lucky enough to find every car I've owned till now through friends or co-workers. This was the first time I bought from a dealership and I'm so grateful I decided to give them a try. I'd been taking my first prius here for service for a few years, but after I got a couple of off-putting initial responses from other dealerships in the area, I almost didn't even bother calling. However, when I told them what I needed, they not only provided that, they also got me into the car I really wanted. They were friendly, patient, informative, forthcoming, and helpful. I never felt rushed, though I spent several hours trying to make up my mind. I will definitely continue to have my car serviced here and while I truly hope not to have to go through this process again any time soon (my first prius was totaled), I will definitely go back to IToD when I do need a new vehicle.
place to go - lakeman
The staff was knowledgeable, friendly and very fun to deal with. Cary Hickey ( salesperson )was very helpful and did her best to make sure our experience was great. She got us the deal we wanted and was not pushy like some at other dealerships. We would gladly do business with her again.
Awesome service department. - sbertomen
I am always greeted with smiles and curtesy. I get a full explanation of what is happening and they will come out and ask if anything needs a decision. Last service they brought to my attention I needed a NYS inspection and took care of it for me. I love this service center and I trust them. This is my second Toyota that I have maintained with Northway - far superior than service I have had anywhere else. btw - I usually wait because they will give an estimate of time and it is very accurate.
Came in for a new ride, left with two - Ivan616
Had a really great experience with Brian Flowers. Went into look for a new car for my girlfriend, which we went with a RAV4. Was so happy with the no pressure/stress treatment that i came back a week later and bought a Maxima from Brian. I plan on going back in the future and have referred my family to him as well.
New 2018 Toyota Tundra xtra cab Limited - truck
After shopping at several dealerships I got my best deal from Wendy Aristil at Toyota of Nashua. Wendy and Nidel got right down to there best price without all the back and forth bull that usually accompanies the negotiating when purchasing a new vehicle.I also have to give Wendy credit for being patient and taking the time to show me how everything functions in the new truck.I'll also give positive credit to Scott Daigle in their service department for going out of his way for his help with my previous vehicle.
Excelent - Nen
The service was done in a short time, and the service advisor was very polite and respectful
The waiting room was clean and had a TV and Donuts
AWFUL CUSTOMER SERVICE - Katie T
This is the worst dealership for service and customer service. From the receptionist in service to the mechanics to Mike Lynch himself. l brought my car in for an oil change and they never even told me that my cabin air filter was “in the red” when l called to inquire Stephanie the receptionist transferred me to a voicemail of someone that had nothing to do with lt. Kevin the service manager couldn’t even offer me anything for the inconvenience of having to come back in. Bonnie who is Kevin’s boss never responded to my complaint email and Mike Lynch the owner said he needed to look into the awful customer service given by the 5 different people l dealt with and then never even called me back. To top lt off o received an email stating that their goal was great customer service etc. Anyone that buys a car here is crazy. After this experience l will spend the rest of my life making sure people know how they treat customers that have been loyal to them for the past 15 years!!!
BEST Volvo service center in southern NH - Peggie123
These guys are the most honest out of the Keene, Nashua and Manchester Volvo dealer repair shops. They don't try to make you think you need more than what you need. They give you a great price, have a good waiting area (desk workspace, too), and let you pay in installments if you need that. They do the job right the first time. Great people.
best car buying experience - mary
I bought a car from John Woo at this dealership. He is kind and considerate while always being professional and efficient. Everyone that I met there was very nice. This was by far the best. I will recommend this dealership and John (and Ryan) to anyone I know looking for a car. Thank You all, Mary
Salesman Jeff - Ronitilkin
Jeff was excellent he delivered our car to us after hours was super knowledgeable I love expressway and Jeff is an awesome salesman thanks guys !!
Boch service experience - Charlie6805
I took my 2016 Tundra for service this afternoon .
I called for appointment availability, I was offered an appointment for the same afternoon , I was greeted by advisor Peter , he was extremely pleasant , listened to my concerns and was knowledgeable about my pickup . The vehicle was ready when promised and I’m very happy with this service appointment .
Terrible Experience - Shady Sales & No Honesty - Ramrock212002
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
Receptionist - Chelseacar101
I have called multiple times to inquire about a car seen on the website. A woman Ashley answered and was nothing short of the word bitchy.. I tried again another day and much to my wishes, I ended up in the same boat. My husband called and dealt with a women named Jess.. to say the lease we will be heading else where. Without a doubt you are losing costumers to your receptionist up front.
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
buying a used Highlander with low mileage and lumbar support - UncleBill
I am trying to get a used Highlander with lumbar support. That support is critical because my back and neck have degenerated in the past few years (Reiter's Syndrome, bus crash in 2011 ... long side story). Anyway, I went to this dealer on Thursday night, made deposit for $3k, and verified that I it would be possible to get the car on Saturday. I discussed with the salesman how I would pay the balance. I called on Friday to check on the progress. The salesman said the car was in the body shop and would be ready on Saturday (because he said purchases go ahead of regular work). I verified with him and my bank that evening how I would pay the balance on Saturday. BTW: The phone numbers for this dealership will randomly take you to Prime Honda if you try to find who or what the business office is. But that experience entails a more detailed story of its inadequate business processes.
I biked there but I should have called first (me bad). The salesman told me the car had just gone into the body shop. Since it was Saturday the shop closed at 12 noon. My second mistake was assuming that all car dealerships are pretty much the same when it comes to selling cars. My previous experience (Dec 2009) was at Woburn Foreign Motors where the relationship of it body shop and the sales staff was awful. I bought a nice RAV4 with low mileage and a few extras but I noticed moisture in the headlamps. I admit that I drove the dealership "mad" with my inspection of the car. BUT at least the car has been very, very good to me.
So I decided I was leaving the "theater". I went to my bike, began to put on my rain gear and shoes, when suddenly had the salesman and manager standing over me. I don't remember the exact words but the "gist" seemed to be that the situation would improve. (BTW: I had spent the past two weeks looking for a small trailer for my RAV4; found that it could not haul more than 1,500 pounds). Assuming that most dealerships had "issues" I decided I would continue. I paid the balance and signed some papers with the understanding I would back-out (plus the dealer had the 90 day/750 mile return policy. The business mgr (Obed) even tried to read me one of the papers. I politely told him that I could read, thank you very much. :-)
I decided that turn-around in Prime's body shop might be about three business days. I really did not want to repeat this identical waste of time with another dealer. I called Tuesday evening; the car was still in the body shop. As I biked home, I felt really angry; but I knew that the school system in the US is so poor one (just check our ratings with OECD nations) that the staff reflected the outcomes of our "vaunted" schools. I read recently in a respected magazine that US students today are three times more likely to get "A" grades than they were 70 years ago. I assumed (based on my experienced with WFM and others' experiences) that I would find a similar situation at many dealerships: Russian roulette anyone?
I called late Wednesday morning and discovered that it was not ready. It did now had the plates (even though the salesman said that once I paid the balance the process to get plates and the insurance validated) by Monday. I called the business manager (Obed) who said he'd call back (not).
So now it is Wednesday afternoon. The salesman (Steve C) called me and said the car would be ready by 4 just to be flexible. I called another dealer for the availability of a Highlander. The salesman there said he would call back after he checked his inventory; he did about fifteen minutes later; he had none.
I am waiting to call around 3 pm to check the "progress". Toyota makes great cars; I have owned three: a Corolla in 1985 (lasted 125K before I sold it to a friend), an Xtracab 1990 (bought at Boch now Prime) that lasted 18 yrs and 250k miles, a RAV4 in 2009 that has 55K miles (and I hoped would be my last car if it weren't for my back and my desire to see the national parks out west as part of my bucket list; I'm nearly 68 yrs old with serious arthritic "issues"; I want to do the list quickly before and unless ....
sales didn't hear a thing I said. I wanted to buy... - bozofs
sales didn't hear a thing I said. I wanted to buy 2wd 4cyl tacoma. they made me feel like a fool for not wanting a v6 4x4...
the very next day, I bought a 09 tacoma 2wd auto. from Boch toyota south. the 2 hr drive was worth evey penny. they even delivered it to my door step!
My husband & I went to Fiore Toyota to look at a 2012... - kathyrenn17066
My husband & I went to Fiore Toyota to look at a 2012 Venza after we saw it listed on Fiore's website. I called Fiore first to make sure the Venza was still on the lot; this was my first conversation with Mark. I knew immediately after this call that Mark was exactly the person I wanted to deal with. We decided to go to Fiore - it was several hours after I spoke with Mark. Upon arrival, another sales person greeted us & I asked for Mark. Mark greeted us within a few minutes & greeted us by name. I was very impressed. He immediately went over the features of the vehicle, answered many questions, and offered a test drive. After the test drive, we informed Mark that we were interested in purchasing it. He immediately had our trade looked at & probably within 15 to 30 minutes, a deal was placed in front of us. We were very pleased & decided we would buy the Venza. At this point, he took the vehicle to fill up with gas & made arrangements to have the vehicle cleaned up. I would say within the the hour, our paperwork was complete & before leaving the dealership, Mark set-up the Bluetooth feature for us, reviewed the vehicle features, also the manuals & discussed servicing details. This was an easy deal for us because of Mark's expertise. He had tremendous knowledge of the vehicle & answered all questions with extreme confidence because there was no doubt of his knowledge. I will be happy to recommend Mark to anyone wishing to purchase a vehicle. He is professional, knowledgable & very personable. Thank you Mark for your vast knowledge & making this decision easy for us!!
Assistant Service Manager
DCH Wappingers Falls Toyota
Toyota & Scion of Wallingford
Sales and Leasing Professional
Sales & Leasing Consultant
Toyota of Braintree
Sales & Leasing
Acton Toyota of Littleton
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist