Bad experience with sales - Marc G
When this dealership was Branch Toyota, I had dealt with them for many years and my experience was always positive. This week was my first time dealing with Curry regarding the purchase of a new vehicle. The sales staff were professional and polite, however I found them not to be trustworthy. When I asked for the best lease offer they could give me, they neglected to offer me the lease deal Toyota was offering nationwide and gave lease options well over the nationwide offer. On my second visit to Curry, I was interested in a certified pre-owned car. As I sat with the salesman negotiating a price, another salesman came over asking for the keys for this same vehicle stating he has someone there willing to pay retail. They then told me that I had to agree on a price immediately if I wanted the vehicle. I know the tactics and what they we tryin to do was to pressure me into buying that car right then and there. During both encounters, I felt like they tried every trick in the book to sell me a vehicle at the highest possible price! Needles to say, I will not be doing business with this dealership.
Buyer beware, do your research before doing business with this dealership!
Great job - RavOwner
Everyone was friendly and nice and eager to help. Everything was efficient and I didn’t have to do much on my part. I have enjoyed leasing from Nalise for the last 9 Years!
Outstanding service - Jp
See Mike Proulx for service!! Fast and friendly!! He made sure our vehicle was in tip top shape for a long vacation trip. He gave me discounts and advised me of future needs. I am a customer of Colonial Toyota as long as Mike is there!!!
2016 Highlander becomes very darty when driving in windy con - Highlander
We have a 2016 Toyota Highlander that is very very darty in windy conditions, the steering is very responsive and drives good under normal conditions but when the wind starts blowing you better pay attention the steering is so sensitive and light when the wind pushes and you need to correct I find that you over correct very easily. I think Toyota need to program the electric power steering to become stiffer at highway speed to help prevent over correcting in windy conditions.
Good service experience. - yuneedmyname
My experience with them is that they have been quite reasonable in regard to servicing my vehicle. No negatives at all. I've never felt like they were trying to gouge me for more money unlike the dealers for my past vehicles. I no longer have those other vehicles because my service experiences were so poor. I'll probably add another Toyota soon.
Very Satisfied Customer - amejia
My husband and I went in search of a vehicle and even though we had an idea of what we wanted Michael was very helpful, understanding and knowledgable. Once we decided on the vehicle we wanted the transition went very smooth thanks to the assistance of Jason when it came to financing and Eduardo in regards to setting up the electronics on the vehicle.
I highly recommend these three amazing individuals as they have gone above and beyond to make this such an amazing and smooth process for my husband and I.
Professional,no pressure, experience,was refreshing. - Kathy777
John K. was a delight to work with. He listened to what I was looking for, and produced a vehicle that fit exactly. I got my price for my trade in, my payments right where I needed them. No hassles. Would I recommend Hurlbert Toyota???? You betcha! All personnel I dealt with during my visit, we're exceptional.
Excellent Customer service - Ctatsan
My husband and I purchased a new truck at McGee Toyota. We couldn't have asked for a more pleasant and helpful salesman than Berson as well as everyone else with whom we worked with. We are very happy with our purchase and look forward to working with them again in the future.
Alissa and Chris Tsanjoures
New 2018 Toyota Tundra xtra cab Limited - truck
After shopping at several dealerships I got my best deal from Wendy Aristil at Toyota of Nashua. Wendy and Nidel got right down to there best price without all the back and forth bull that usually accompanies the negotiating when purchasing a new vehicle.I also have to give Wendy credit for being patient and taking the time to show me how everything functions in the new truck.I'll also give positive credit to Scott Daigle in their service department for going out of his way for his help with my previous vehicle.
BEST Volvo service center in southern NH - Peggie123
These guys are the most honest out of the Keene, Nashua and Manchester Volvo dealer repair shops. They don't try to make you think you need more than what you need. They give you a great price, have a good waiting area (desk workspace, too), and let you pay in installments if you need that. They do the job right the first time. Great people.
Great as usual - Jackie38
After just purchasing a new car less than two months ago and being involved in an accident that totaled that car, Derek and Dan were amazing to work with as always. I am a repeat customer and will continue to not only use them again and again but will refer them to my friends and family
Perfect! - Moxie
From the moment I walked in I was treated with respect. I didn’t feel rushed nor did I feel like I was being taken advantage of.
place to go - lakeman
The staff was knowledgeable, friendly and very fun to deal with. Cary Hickey ( salesperson )was very helpful and did her best to make sure our experience was great. She got us the deal we wanted and was not pushy like some at other dealerships. We would gladly do business with her again.
Excellent Customer Service - Deb
Chris Brewer provided excellent service. Dealership was most helpful in finding me the right vehicle at the right price. I would highly recommend them for your car needs.
Excellent - Tacoma17
Thank you to the young man in the service department Cody what a great help he was and so friendly and polite . I will be returning for more service when it’s time.
Terrible Experience - Shady Sales & No Honesty - Ramrock212002
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
Seamless sales education and service - Jack Buckman
Beautiful facility with pleasant and helpful sales people, especially the young man who helped us, John Woo. Will return there for service even though it's a half hour away..
they didn't treat my girlfriend right - Jen#1
They were gonna detail the car,@ the end of her lease. charged her $2500 and did nothing.Not even washed the car after leaving it all day.The service manager said go else where if yr not happy. unreal.made her cry.
Stephen AutoMall Centre - CDofLM
My experience with Stephen's, specifically Salesperson Piotr (Peter) Urbanski, was as excelllent as that I had with Toyota of Greenfield, specifically Sales Manager Craig, was poor. Peter was knowledgeable, polite, accommodating, helpful and in every way, handled our ultimate purchase at this dealership in the most professional way. I can criticize nothing in my business relationship with anyone at Stephen's. It was easily worth going 40 miles out-of-state for our transportation need.
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
buying a used Highlander with low mileage and lumbar support - UncleBill
I am trying to get a used Highlander with lumbar support. That support is critical because my back and neck have degenerated in the past few years (Reiter's Syndrome, bus crash in 2011 ... long side story). Anyway, I went to this dealer on Thursday night, made deposit for $3k, and verified that I it would be possible to get the car on Saturday. I discussed with the salesman how I would pay the balance. I called on Friday to check on the progress. The salesman said the car was in the body shop and would be ready on Saturday (because he said purchases go ahead of regular work). I verified with him and my bank that evening how I would pay the balance on Saturday. BTW: The phone numbers for this dealership will randomly take you to Prime Honda if you try to find who or what the business office is. But that experience entails a more detailed story of its inadequate business processes.
I biked there but I should have called first (me bad). The salesman told me the car had just gone into the body shop. Since it was Saturday the shop closed at 12 noon. My second mistake was assuming that all car dealerships are pretty much the same when it comes to selling cars. My previous experience (Dec 2009) was at Woburn Foreign Motors where the relationship of it body shop and the sales staff was awful. I bought a nice RAV4 with low mileage and a few extras but I noticed moisture in the headlamps. I admit that I drove the dealership "mad" with my inspection of the car. BUT at least the car has been very, very good to me.
So I decided I was leaving the "theater". I went to my bike, began to put on my rain gear and shoes, when suddenly had the salesman and manager standing over me. I don't remember the exact words but the "gist" seemed to be that the situation would improve. (BTW: I had spent the past two weeks looking for a small trailer for my RAV4; found that it could not haul more than 1,500 pounds). Assuming that most dealerships had "issues" I decided I would continue. I paid the balance and signed some papers with the understanding I would back-out (plus the dealer had the 90 day/750 mile return policy. The business mgr (Obed) even tried to read me one of the papers. I politely told him that I could read, thank you very much. :-)
I decided that turn-around in Prime's body shop might be about three business days. I really did not want to repeat this identical waste of time with another dealer. I called Tuesday evening; the car was still in the body shop. As I biked home, I felt really angry; but I knew that the school system in the US is so poor one (just check our ratings with OECD nations) that the staff reflected the outcomes of our "vaunted" schools. I read recently in a respected magazine that US students today are three times more likely to get "A" grades than they were 70 years ago. I assumed (based on my experienced with WFM and others' experiences) that I would find a similar situation at many dealerships: Russian roulette anyone?
I called late Wednesday morning and discovered that it was not ready. It did now had the plates (even though the salesman said that once I paid the balance the process to get plates and the insurance validated) by Monday. I called the business manager (Obed) who said he'd call back (not).
So now it is Wednesday afternoon. The salesman (Steve C) called me and said the car would be ready by 4 just to be flexible. I called another dealer for the availability of a Highlander. The salesman there said he would call back after he checked his inventory; he did about fifteen minutes later; he had none.
I am waiting to call around 3 pm to check the "progress". Toyota makes great cars; I have owned three: a Corolla in 1985 (lasted 125K before I sold it to a friend), an Xtracab 1990 (bought at Boch now Prime) that lasted 18 yrs and 250k miles, a RAV4 in 2009 that has 55K miles (and I hoped would be my last car if it weren't for my back and my desire to see the national parks out west as part of my bucket list; I'm nearly 68 yrs old with serious arthritic "issues"; I want to do the list quickly before and unless ....
Disappearing acts are for magicians not car salesmen. - ktinct
This past Thanksgiving my husband and I visited a Toyota out of state while on vacation but knew when the time came to purchase, we'd go to our local dealership for proximity purposes. Since then we've done our homework and collected enough cash to purchase a truck in full. We had an extra day off and decided to take the trip to Toyota of Colchester.
We pull in, walk around the lot a bit, peeking in windows and reading stickers. The trucks we were looking at were lined up in front of the showroom. I found it a bit odd that no one came out to help. In their defense it was a hot today, around 80, not sure if that played a factor. To me, standing outside for 15 minutes in exchange for commission on a brand new truck doesn't seem like a big deal but to each their own.
We obviously had to talk to someone so we went into the showroom. There were probably 2 or 3 guys sitting at desks along the windows with no customers. Oye. A man who I am assuming was the manager walked over and asked if we had been helped. We said no and one of the sales guys jumped up from his window seat. We told him we were interested in the Tacomas and which trucks specifically we had some questions about. He grabbed the keys and we walk out.
I'm not into sleazy salesmen, but this guy had no bedside manner. No where 'ya from, no talk about the cars, dealership, weather, nothing. Just here are the keys and here is the truck. We tried to ask some questions, but the answers were so vague, I could tell he had no interest being there. At this point, we're probably 2.5 hours from closing, so it's not like he was in a rush to get out of there. My husband sat in the truck and the salesman asked us if we wanted to drive it, I think we were both a little suspicious at this point and said we didn't think so. The salesman ran inside for something, I thought he was going to grab paperwork if we changed our minds. We stayed in the truck, wondering where he went. Nope, he comes out a few minutes later empty handed. I was thinking to myself if this was the sale process, imagine what the service would be like! At this point he's just standing there. Literally. Standing there. We asked if there was a catalog we could take home, he said yes, ran back inside, and we never saw him again. We waited for about 5 minutes, maybe a little more, lingered around the back of the truck but got frustrated and just went home.
Needless to say, no truck. In an age where customer service is king, and really the only thing that is differentiating you from the competition, I was slightly shocked at the blasé approach to buyers. Maybe that's part of their schtick, acting aloof and unattainable so you want it more? Whatever the reason, we'll be purchasing elsewhere.
Misrepresentation and falsification of repair report - RGelerman
During a repair visit we were told that the side door of our new car did not have factory paint. That report was later redacted, and we never had it repainted.
sales didn't hear a thing I said. I wanted to buy... - bozofs
sales didn't hear a thing I said. I wanted to buy 2wd 4cyl tacoma. they made me feel like a fool for not wanting a v6 4x4...
the very next day, I bought a 09 tacoma 2wd auto. from Boch toyota south. the 2 hr drive was worth evey penny. they even delivered it to my door step!
My husband & I went to Fiore Toyota to look at a 2012... - kathyrenn17066
My husband & I went to Fiore Toyota to look at a 2012 Venza after we saw it listed on Fiore's website. I called Fiore first to make sure the Venza was still on the lot; this was my first conversation with Mark. I knew immediately after this call that Mark was exactly the person I wanted to deal with. We decided to go to Fiore - it was several hours after I spoke with Mark. Upon arrival, another sales person greeted us & I asked for Mark. Mark greeted us within a few minutes & greeted us by name. I was very impressed. He immediately went over the features of the vehicle, answered many questions, and offered a test drive. After the test drive, we informed Mark that we were interested in purchasing it. He immediately had our trade looked at & probably within 15 to 30 minutes, a deal was placed in front of us. We were very pleased & decided we would buy the Venza. At this point, he took the vehicle to fill up with gas & made arrangements to have the vehicle cleaned up. I would say within the the hour, our paperwork was complete & before leaving the dealership, Mark set-up the Bluetooth feature for us, reviewed the vehicle features, also the manuals & discussed servicing details. This was an easy deal for us because of Mark's expertise. He had tremendous knowledge of the vehicle & answered all questions with extreme confidence because there was no doubt of his knowledge. I will be happy to recommend Mark to anyone wishing to purchase a vehicle. He is professional, knowledgable & very personable. Thank you Mark for your vast knowledge & making this decision easy for us!!
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