Oil change - Jessica Ruivinho
Everything was great although the wifi wasnt working. The wait wasnt long and my service girl explained everything great. Next time i hope the wifi works.
Top Reviewed Specialists At This Dealership
Couldn't Be Happier! - awheaton
I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll start at the beginning, I first started looking for a car because the transmission went in my previous one so it was unexpected that I would have to look for a new car in the middle of a semester at school & during the holidays. I tried going to the Toyota dealership in Auburn looking for a RAV4 or a Honda CRV in my price range and met Marque, unfortunately at the time they didn't have anything available but kept in touch in emails if anything came up. He honestly let me know that there was one that was a possibility but turned out to be unsafe to drive. So the search continued.
After a couple weeks, I looked at their website again and saw that there were a few cars that I would be interested in and reached out to Marque. Again, he helped me and researched all the possible cars all over New England that would be exactly what I asked for, but they sadly all kept coming up as on hold for other customers. 5 or 6 failed attempts later, and there was finally something available, but was in service when I came to check in. Determined, Marque was able to find one CRV that was available on the spot in the next town over, and rather than waiting and risking someone else buying it the next day, because they were literally going fast, he ended up driving me over to the other Toyota dealership so that I could test drive/bring the car back to Auburn so that I could have first dibs. FINALLY after searching for two months because my 2004 Ford Escape died, I had found the perfect car that was exactly what I could afford to spend on a car, a 2009 Honda CRV with awesome features too. Marque went above and beyond what I expected and made the entire process easy and painless. Given all the unique situations that came up, it was an amazing experience and I have been telling everyone!
I would also like to add that the whole building was under major renovations and every single staff member working there had adapted to the situation amazingly. They were sharing workspaces, using makeshift desk areas, running messages back and forth because the intercoms weren't working yet, using space heaters where needed, and just generally working well as a team through an otherwise difficult situation. It was obvious that they were making the best of it. Also, any time I came in and was waiting around, every staff member kindly asked if I was being taken care of. The customer service from not only Marque, but also Matt, and all the other members who helped with every step of the sale was above expectations! HIGHLY RECOMMENDED!
Great Experience - Michael L Wood
Had a wonderful greeting by the valet, quick service by the technician and loved the cafe ! The whole experience was like none I’ve had getting my car inspected.
Best experience - Mardig007
This is the second time that I'm buying a car from Toyota Watertown and from the same sales person Mark . When I go there it's nice and easy and Mark takes cares of me. I would recommend this dealership and Mark.
Very succesful and stress fee experience - Bill Gately
The entire experience with the sales rep was very informative , not too pushy and he was very knowledgeable [ im the sales manager of my company and id hire Avet]
Great experience in buying a new car - Kay
Honest, pleasant extremely helpful sales personnel backed up with a wonderful service department
Great buying experience If you are looking for a car you must check out this dealership, I highly recommend.
Great Customer Service from the Sale Consultant - Funkybass
I leased my car with the help from Emad Boutros. For many years I have deal with car dealers and never experienced the service I received from Emad. He communicated everything, was on top of everything. I will leave message and responded within mins. Very helpful, he went above and beyond from the first time I walked in to the time I got my car. Financed Manager, Mike, and Benjamin very helpful too. I would definitely refer.
Over all amazing place - Cml01
Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help in any way possible. I will definitely be going back because of the simple fact that my time was just as important as there’s and that speaks highly to me. I hate waiting and they did not make me wait for anything, the minute they had info on my car I knew it also. Highly recommended.
Pleasant Car buying Experience - Bonnei
I went to the dealership to check my options, browse around what they have. I met a sales person name Ricky A. who was very decent and courteous to deal with. I told him clearly, I am not here to buy a car today buy yes, very soon, tell me what you have, showed me some options, models what fits into my life style and budget. He was extremely patient, knowledgeable and good a listener. That"s what i liked about him. He never put any pressure and force me to buy today.. I took, what I wanted from him and left with good impression. After four days I went back to test drive and bought a new vehicle from Ricky. I appreciate his time and patient , I am being an old Lady, he was very courteous and polite. Every thing went very smooth, He took time to showed me all the new features in my New Vehicle, went above and beyond to make sure I learned everything.
Also gave me a tour of the dealership, service and hours of operations and introduced me to service Manager, If I have any question in future I am very happy and recommend my sales person Ricky A. to every one . He Takes good care of customers.
Third great leasing experience. - EMS
Bob Ferguson was an excellent sales rep and very easy to work with. Paul Murphy was a great help to us in understanding the leasing process.
In sum, we are very pleased (for the third time) with our leasing experience at Lexington Toyota.
Service - TacoKid
As always Harr Service makes going in for Service actually kind of enjoyable. The staff is always very friendly, and helpful. Would highly recommend Harr for all your Toyota Service.
Fantastic! - Jdesmarais
I am buying my first vehicle from a dealership, and it was a great experience! Francesca is so friendly, patient and knowledgeable . It was a very easy process! Would definitely recommend coming here!!
Boch service experience - Charlie6805
I took my 2016 Tundra for service this afternoon .
I called for appointment availability, I was offered an appointment for the same afternoon , I was greeted by advisor Peter , he was extremely pleasant , listened to my concerns and was knowledgeable about my pickup . The vehicle was ready when promised and I’m very happy with this service appointment .
buying a used Highlander with low mileage and lumbar support - UncleBill
I am trying to get a used Highlander with lumbar support. That support is critical because my back and neck have degenerated in the past few years (Reiter's Syndrome, bus crash in 2011 ... long side story). Anyway, I went to this dealer on Thursday night, made deposit for $3k, and verified that I it would be possible to get the car on Saturday. I discussed with the salesman how I would pay the balance. I called on Friday to check on the progress. The salesman said the car was in the body shop and would be ready on Saturday (because he said purchases go ahead of regular work). I verified with him and my bank that evening how I would pay the balance on Saturday. BTW: The phone numbers for this dealership will randomly take you to Prime Honda if you try to find who or what the business office is. But that experience entails a more detailed story of its inadequate business processes.
I biked there but I should have called first (me bad). The salesman told me the car had just gone into the body shop. Since it was Saturday the shop closed at 12 noon. My second mistake was assuming that all car dealerships are pretty much the same when it comes to selling cars. My previous experience (Dec 2009) was at Woburn Foreign Motors where the relationship of it body shop and the sales staff was awful. I bought a nice RAV4 with low mileage and a few extras but I noticed moisture in the headlamps. I admit that I drove the dealership "mad" with my inspection of the car. BUT at least the car has been very, very good to me.
So I decided I was leaving the "theater". I went to my bike, began to put on my rain gear and shoes, when suddenly had the salesman and manager standing over me. I don't remember the exact words but the "gist" seemed to be that the situation would improve. (BTW: I had spent the past two weeks looking for a small trailer for my RAV4; found that it could not haul more than 1,500 pounds). Assuming that most dealerships had "issues" I decided I would continue. I paid the balance and signed some papers with the understanding I would back-out (plus the dealer had the 90 day/750 mile return policy. The business mgr (Obed) even tried to read me one of the papers. I politely told him that I could read, thank you very much. :-)
I decided that turn-around in Prime's body shop might be about three business days. I really did not want to repeat this identical waste of time with another dealer. I called Tuesday evening; the car was still in the body shop. As I biked home, I felt really angry; but I knew that the school system in the US is so poor one (just check our ratings with OECD nations) that the staff reflected the outcomes of our "vaunted" schools. I read recently in a respected magazine that US students today are three times more likely to get "A" grades than they were 70 years ago. I assumed (based on my experienced with WFM and others' experiences) that I would find a similar situation at many dealerships: Russian roulette anyone?
I called late Wednesday morning and discovered that it was not ready. It did now had the plates (even though the salesman said that once I paid the balance the process to get plates and the insurance validated) by Monday. I called the business manager (Obed) who said he'd call back (not).
So now it is Wednesday afternoon. The salesman (Steve C) called me and said the car would be ready by 4 just to be flexible. I called another dealer for the availability of a Highlander. The salesman there said he would call back after he checked his inventory; he did about fifteen minutes later; he had none.
I am waiting to call around 3 pm to check the "progress". Toyota makes great cars; I have owned three: a Corolla in 1985 (lasted 125K before I sold it to a friend), an Xtracab 1990 (bought at Boch now Prime) that lasted 18 yrs and 250k miles, a RAV4 in 2009 that has 55K miles (and I hoped would be my last car if it weren't for my back and my desire to see the national parks out west as part of my bucket list; I'm nearly 68 yrs old with serious arthritic "issues"; I want to do the list quickly before and unless ....
Sales & Leasing
Acton Toyota of Littleton
Sales & Leasing Consultant
Sales & Leasing Consultant