Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Very Pleasant Experience - LEE29
Mr. Jose Mendes made whole experience easy and most pleasant. Mr. Mike McShane too was very gracious to my family and I when he said hello on the lot.
Top Reviewed Specialists At This Dealership
Sales and Leasing Associate
Marty is an absolute professional. Every other dealership... - Jrizkalla
Marty is an absolute professional. Every other dealership decided hounding me daily would be the way to sell me a car but Marty let the cars speak for themselves. He is honest, upfront, and knowledgeable. Any question you may have, he’ll answer. The entire dealership is on the same page and I can easily recommend Herb Chambers to anyone looking for their next car.
Sales & Leasing Consultant
Business Development Consultant
easy car buying experience - jymesj1
I was ending a car lease from a different dealership and I was not sure if I was going to lease again. Upon looking around imperial Hyundai I was able to pick out a new vehicle and go thru the returning of my older car and leasing a new one with ease. Our previous dealership was not a pleasant experience when returning there for the cars required maintenance . My car leasing today was very easy and a no pressure experience. Our sales agent Jeff Tang was very willing to work with us make sure we received the best deal for us.
Sales & Leasing Consultant
Poor Service and customer interaction - robretoma12
I am writing this to make the public aware of the poor service expectations recieved here. After seeing the review in the past year, it seems that the Service Department's customer quality has been going down hill. Not sure if that's due to the Owner not investing more into quality control and just padding his pocket or just bad management, but i'm here to express how very dissatisfied I am of my previous service visit to Bill Dube Hyundai of Wilmington Massachusetts.
Recently, in the past week I’ve noticed a very loud squealing and grinding noise coming from my Rear Brakes, when I accelerated, decelerated and at speed. Concerned, I took it in to the nearest dealership to my home address in Marlborough Massachusetts, which is Herb Connolly Hyundai of Framingham Massachusetts for diagnosis.
Back in April of 2019 I visited Bill Dube Hyundai to service my rear brakes. They had to replace the rear rotors and brake pads due to the wear. When I left the dealership, they assured me everything was working properly. I took their word for it, as any customer should and would.
On October 23, when I took it into Herb Connelly Hyundai of Framingham for diagnosis of the noise, I requested a senior tech to look at the problem because I was not sure what level of technician had previously did the Rear Brakes at Bill Dube Hyundai. After an hour, I was informed that I had no rear brake pads left and that the measurement of the rear pads was down to “0mm”.
I began to ask the Service Advisor at Herb Connolly various question:
1. Is this possible with only a 6 month time frame and less than 5,000 miles put on since the brakes were replaced.
2. What is Hyundai’s Policy when it comes to servicing Brakes? Is it policy to remove all moving parts (ie. Caliper pins) and clean thoroughly and re grease to prevent seizing.
3. Have they ever seen this happen in such a short time under good weather conditions, as it was during late spring when the brakes were serviced and driven throughout the summer and fall, without the harsh conditions of the northeast snow and salt?
4. Is work done warranted by Hyundai Dealership where service was performed?
I was informed by the Service Advisor at Herb Connolly that it is very rare to happen and has not seen this issue with the particulars above mentioned. He proceed to mention that brakes can fail and seize if there is negligence, but can be prevented a large percentage of the time if the moving parts are service correctly when under review during service. He then advised me to contact the Dealership “Bill Dube Hyundai” where I received the service from and have them handle the issue as they should warranty their work. I was informed that if Herb Connolly service department did the work, they would warranty their work up to 12,000 miles or 12 months.
Doing my due diligence, I wanted to confirm his statement regarding work performed by a dealership if they are required to warranty service work done on vehicles. I contacted various dealerships including Hyundai’s sister Kia Motors, all stating the same thing, if service work was done regarding brakes at their dealership and something went wrong, they would warranty their work up to 12,000 miles or 12 months. I started to get the impression that this was a US standard.
After acquiring all the info from various dealers and Herb Connolly, I contacted Bill Dube Hyundai to inform them I am presently at Herb Connolly Hyundai having my rear brakes inspected. I then proceed to informed the service advisor at Bill Dube that the technicians here at Herb Connolly found the Rear Brakes to be worn down to 0mm. I asked the service advisor at Bill Dube Hyundai if they would resolve the issue for me. I was asked to bring it in. When I scheduled the appointment over the phone with Bill Dube Service I asked if they warranty their work, and was not given a straight answer. I was told to come in.
Upon arriving to my appointment 20 minutes late due to traffic and not living nearby, I was greeted by a service adviser. I mentioned I am 20 minutes late for my appointment and instead of putting me at ease as I was already stressed about being late, he began to express that I would have to now wait “a really long time.” I didn’t understand why he had to express It in that way, but I get it. He informed me that he only has 4 Technicians working and that 10 cars came in ahead of me in the 20 minutes that I was late for my appointment.
Agreeing to the wait, I asked if they would look at the brakes and warranty their work. He began to say that they don’t warranty their work. He proceeds to explain there is no way to foresee caliper pins seizing up and since they weren’t replaced to begin with, that they would not cover the cost to fix and that I would have to buy new rear brakes.
I asked him to explain the their process of replacing brakes and he informed me that when brakes are done, all moving parts are supposed to be broken down, cleaned and greased and tested before being re assembled.
Think about this:
- To prevent seizing of caliper pins so brakes don't wear down, the pins are cleaned and greased. The heads should be cleaned of old grease and debris so that the pins slide smoothly.
- The Rear brake pads 6 months after Brake service was performed and less than 5,000 miles put on where measured at 0mm.
- There was burning smell or sluggish start
- There was no grinding or squealing up until just 2 weeks ago (oct 12th, 2019)
- The car was driven every week and it was the Spring, summer and fall, NOT Winter with snow and salt to corrode metal.
This Dealership, as unfortunate as it sounds, is trying to save face with the public, not willing to take any responsibility for their work, and i'd hate to think, cutting corners when it comes to quality of work.
I can't speculate as to why i have no Rear brakes after 6 months, but it is evident that negligence is a key factor here. It is physically impossible to have 0mm rear rake pads even if the calipers seized between re installation (april 2019 and now Oct 24th) with only driving less than 5,000 miles and no indication of sluggish starts or burning smell coming from the rear brakes. Most stopping power is in the front brakes, which are still good on my car.
Long story short.**********DON'T GO to BILL Dube Hyundai for service********. They don't have the staff to provide quality of care
Just read the most recent reviews. They are going down hill. I don't think the owner even cares as it shows with the customer service they provide.
In the last 4 months I have purchased 2 cars from Nashua... - Bcool099
In the last 4 months I have purchased 2 cars from Nashua Hyundai. My experience there has been exemplary. David Ritter was not able to help me with my Veloster, but the magic he did to help my girlfriend and I get a 2020 Elantra is beyond what any other salesman has ever done for me in the past. Thank you again for your professionalism, knowledge, and ability to get one of the safest vehicles on the road for my girlfriend.
Service nightmare - Boned
My 2013 Hyundai Elantra gt developed a ticking noise in my engine. Brought it to RTE 2 Hyundai to be looked at. Within a day or two I was informed that my engine was junk. At this point I will say that my engine was over warranty by 4000 miles. John Sedam told me about a goodwill program where Hyundai supplies the engine and I pay installation, I agreed. An engine was ordered and installed and it too was junk, installed another, junk, installed another junk. I asked how can so many new engines be bad? It was then that I was informed that they don’t make new engines for my car anymore. 6 MONTHS later, I am informed that they are going to request a brand new engine for my car, huh, I was told they don’t make them anymore. It is now the end of August I am still without a car. I also talked to the owner who started the conversation being very disrespectful.
Great experience. Pricing on new vehicle and trade in... - Parker
Great experience. Pricing on new vehicle and trade in competitive and transparent. Ryan, our salesperson, was very personable and responsive to our requests. Follow up orientation with Tre was outstanding. He is very knowledgeable about the vehicle and very patient while going over features with my daughter. We are really happy with the our first Hyundai and the service we received at this dealership.
Bought my car at Mirak took in for an oil change in May... - Sullivan
Bought my car at Mirak took in for an oil change in May asked to look at low tire pressure issue I was having. Went in to pick up and I asked told all set ok being stupid I took what they said. Well a week later low tire pressure again. I called and was told well they didn’t find and road hazard IE nails or such. Well took cat to a tire place and low and behold yup it was a nail in the tire. Guessing tire wasn’t even looked at. My guess more concerned they had me get a new cabin filter instead. I would like to go back to mirak as I was happy with my purchase but will anything be done if I have concerns? I would not recommend mirak as I’ve never had anyone reach out to me on this complaint guessing repeat business means nothing to them. Only giving 1 star as I can not give any less