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Leo was very helpful and made my experience very... - Skogut
Leo was very helpful and made my experience very delightful. He is dependable and helped me get my dream car. It was a pleasure working with him today. I will definitely come back in the future. Eddie was also extraordinary and gave me perfect service.
Top Reviewed Specialists At This Dealership
Sales and Leasing
My First Car Buying Experience - mtbroder
This was my first time buying a car, as I had always had beater cars in the past I obtained second hand. I had done a lot of research on the Jeep that I wanted for my first car, and Imperial showed up on car gurus with a jeep that met all of my criteria. I met Frank Dumas as I walked up to the building, he asked me how my day was and why I was there, and I told him I was looking at test driving and buying a jeep compass. He let me test drive the jeep on my own, which immediately made me feel comfortable and that there was a trust relationship already established. We then had a robust process of talking price and final payments and we ultimately were able to get to a deal I could accept. These guys worked with me on every aspect, and even had me come back to get some car mats, buff out scratches, and get a second key. The whole process was so smooth and easy, and that was almost entirely due to Frank. Thank You Frank!
Sales & Leasing Consultant
Great Service! - CURCOR
After years of satisfied service at this Jeep Dealership, their service is always Stellar! It does not hurt that they have a great waiting area with a great restaurant! I look forward to my next service visit.
Excellent customer service! - rileyjess
Joe was great to work with. He was attentive and listened to everything that was important to me in my new car purchase. He was frank, set expectations and spent the time finding the right car. Right through to the complete transaction everybody I worked with at Lawless had the same attention to great customer service.
The car I traded was a Jeep and I came to Lawless after bad service at three other dealerships closer to home. So even though it is well out of my, I'll probably be back there for servicing my car and expect to buy again from them.
Love Brett in service. If he wasn’t back , I would not go... - Bossw267685
Love Brett in service. If he wasn’t back , I would not go there. !! He is an asset glad he’s back , stopped going when he was gone heard back. Now going back
Family owned business who truly cares for customers - Mrniceguy1977
Extremely satisfied with everyone who help me after the sale, with the service of my new vehicle. I want to thank all employees Derek Daigle, and specially Shah Ghandchi who owns the facility. Shah not only was involved in the purchase of my vehicle but he happened to also get me in and out of service quickly. Cannot say enough great things about this dealership. Shah you have a customer for life. I highly recommend this dealership to all friends and family. Thank you.
Sales and Leasing Professional
Certified Sales Professional
Liz Blair - tre748
I've never ever had a more pleasant car buying experience untill I came to Harr jeep and I came to Harr because of Elizabeth Blair she is definitely the best salesman I've ever had the pleasure of working with and I hope Harr realizes how valuable a Jem she is and values her hard work and dedication as much as I do thanks again Liz for all your hard work signed Tracy Banks a very satisfied customer
Thank you Mike Ciccolini - Mannatech1*
Great experience buying our 3rd Car from Ron Bouchards. Mike Ciccolini is the guy to go to. Treated us very nice and also showed much professionalism.
Quick response time whenever we contacted him. Helped our car buying experience so easy. Thank you Mike for treating us so awesome
Mark and Carla Turbide
Stress Free Car Dealership - michael Gaine
what can i say i have purchased 3 cars (0ne last week) from this dealership, like i said it is such a pain free pleasure to deal with them including the salesman i had & that i can honestly say trust Tyler Cabral .Customer service is number one at this dealership
Got me back into my perfect car - Frank R
I am a diehard Mopar fan who loved my 2013 SRT8 Challenger. Unfortunately, when I had catastrophic engine failure, I thought my days of fast and fun cars were done for. I spoke with Kendra over at Acton Dodge about finding a Jeep Gladiator (if I can't go fast, I may as well go over everything, right?), and she asked if there was any additional vehicles I was interested in. I told her if she could find me a manual Scat Pack Challenger to send some numbers, but I assumed the car would be out of my price point. After a day of Gladiator shopping at other dealers, I came home to an e-mail from Kendra with both a Gladiator and Challenger quote. I was surprised to learn that with the promotions and aggressive pricing, the Challenger wasn't far off from my budget!
I scheduled a visit to the dealership and was set up with Brittany in Sales. She was friendly and direct, understood what I wanted and didn't play any games. Buying a car isn't the most fun process, with all the negotiating and pressure, but Brittany made it easy. Even after realizing I wasn't eligible for some of the initial promotions, she went out of her way to find me additional discounts and came back with a great price. I did my due-diligence in researching other dealerships and looking for other Challengers, but nobody could even match the deal at Acton- including a high volume dealership in Virginia with deep discounts.
I met back up with Brittany and was ready to pull the trigger! The Scat Pack I was purchasing was on another lot, but she said she'd do everything she could to hurry up the transfer before the holiday weekend. This was a Wednesday, and I had a car club event I wanted to debut the new ride at on Sunday. They got the car late Friday night and tried everything they could to get the paperwork done, but a delay with my insurance company looked like all hope was lost of getting the car that weekend. But by some miracle, and I imagine some string pulling by Brittany, they were able to register the car on Saturday for me! Brittany put up with all of my silly requests and questions with a smile and we had some great laughs. I definitely want to thank the entire team at the dealership for making it all happen, and even though I loved my old SRT8 I am enjoying the new car even more! Oh, and that event on Sunday was a blast- I put 400 miles on the car in just 2 days! Thanks again Kendra, Brittany and the entire staff at Acton Dodge!
Purchase 2019 Jeep Wrangler Rubicon - mamelin
looked for a specific Jeep 2019 Rubicon from over 6 dealers for over a month, finally I found Harr (I wish I had found them sooner!) and they said they could get it, and they did :). I couldn't be happier. It was painless, speedy and no pressure. It was a blessing to have Daynelle as my sales rep. She will go above and beyond to make sure you are happy. The finance manager and everyone there were fantastic. I couldn't ask for a better experience. I will be buying my next Jeep at Harr.
UNRELIABLE AND DISHONEST COMPANY - naomi
Just in case you do not read this review to the end - there are other dealerships and service companies in Lynnfield, Braintree and Boston. DO NOT USE THIS COMPANY!
The first issue was that they took my car in for a week, and it was returned to me with the same problem. I then took it back and they kept the car for over a month. Yes, why does it take so long to resolve a problem??? I had a newborn child at the time and this was such an inconvenience.
Before I left Grava they said that they would hire a car for the inconvenience. They contacted Enterprise and arranged the car hire. I was told by Grava that the cost would be covered so I was of course shocked when Enterprise sent me a bill for $800 + plus and Grava simply refused to pay it. Stating that they would only cover 10 days. They did not state this at the time when they arranged the car for me and they made no efforts to resolve the problem. I was dealing with someone called Joe at the time, who simply just ignored my calls until I had to actually visit their offices and they still refused to pay. I have spoken to numerous people in the company and no one is willing to cover the cost.
As a female it is always hard to find a car dealership or mechanic that you can trust. I have never received such poor service. I am still paying of the $800 but they simply do not care. Take my advice and go to somewhere who will value your time, money and business. THIS COMPANY IS UNRELIABLE AND DISHONEST.
Go anywhere but here!! - LP
Worst car buying experience - these people will lie to you for sure and on top of that they are rude and condescending - they act like they are doing you a favor! I would think these old style car dealers would all be out of business by now - they certainly should be!
Completely disappointed in the service department. I... - Little_irish_lad
Completely disappointed in the service department. I brought my car in on Saturday for a scheduled oil change at the scheduled time only to be told that there were 4 cars ahead of me and it would be a long wait. When I mentioned my scheduled appointment the service advisor was rude and responded with “I don’t know about your appointment but there are 4 people ahead of you!”
It amazes me that they can send you an appointment reminder confirming your time but not send or make a courtesy call letting you know they’re running behind and give you an option to reschedule or make arrangements to drop the car off and pick it up when it’s done. No one wants to spend a day off at the dealership waiting for a routine oil change which should take no more than 30 minutes.
Service here has gone down hill over the years!
another great customer experience at McGovern - GregM
2nd vehicle purchase at McGovern and the dealership looks great. Everyone was attentive, friendly, knowledgeable and accommodating the minute I walked in. They even managed to squeeze in a regular service on my 1st RAM when I asked. Great experience.
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