The service advisors at muzi are outstanding - Manuel56
I usually deal with Carol today I dealt with David and the customer service they provide was outstanding we need more service advisors like them in the Auto industry. My daily driver is a Toyota and they should learn from the Chevy service advisors. Mannie rodil
Ron and his team are amazing. - Fsmall
Courteous professional treatment. Justin was great. Truly appreciate and will go back for any service or sales needs. Ron has a tremendous team of pros.
Top Reviewed Service Specialists At This Dealership
Service Consultant/Corvette Specialist/Technology Expert
Great service despite a problem - Malibu
I recently brought in a 2010 Malibu for new brakes. During the service, the Commonwealth crew noticed that my headlight had lost hermiticity so that it would not pass inspection. They ordered another one which was mistakenly shipped to another recipient. Guy from Commonwealth kept me aware of the status of the issue over a two day period so despite that I have to bring the car back when the new headlight arrives, I am very satisfied with the service.
Omission in Error Rectified - dcarlsen
A rather large bill for needed work done whereby the discounts were omitted in error has been addressed. This is greatly appreciated, but would have gleaned a higher rating had they been taken with the original visit. Overall a good dealership with which to work.
Fantastic - Livy
to purchase a new car my overall experience was great i would highly recommend to all my friends and family i look forward to many more years of service here
Two Great Experiences - catherinecatherine
I can't say enough wonderful things about Colonial Chevy in Acton. A year ago I had what might be described as a flawless purchase of my vehicle here. More recently I worked with the body shop. My car had some minor paint damage. Jen T. was easy to work with. She arranged the paint repair, which was completed faster than I ever anticipated it might be, the price was more reasonable than I could have hoped for, and best of all my vehicle looks like nothing ever happened.
In out Bing Bang - BRIANSULTZBACH
Easy experience. Took the vehicle right in for an oil change and in the intake process discovered a minor recall issue which was simultaneously taken care of. Effective and efficient visit. No BS!!
Top Notch Service - Karen
I want to say this dealership stands behind their customers 100 % John made a pretty angry customer, myself, into a totally loyal customer from now on.
I have just found my new service station, and when it is time to buy new, this is where I will be headed.
Detectives 1st class !!! - Steve Gould
After having many different mechanics try to fix my A/C on my Tucson I did some research and found that Mirak Hyundi service may be able to help. I made my appointment online and show up to the service center at the appropriate time. It seemed that they were a little short handed that day and the service advisor I was scheduled to see was with a customer. At that time the Service Manager Kevin Gilmore informed me that he would take care of me and took my information on why my car was brought into the shop. Later that afternoon I spoke with Kevin and he told me they found the problem with my A/C but would need to order parts. I returned after the parts we in and the car was fixed. Kevin and his A/C technician were fantastic through the whole process. This is the way car dealership service departments are supposed to operate. A wonderful experience with knowledgeable people who carenjoy about you as a customer !!!
Overall experience was good but I have to go back - Acadia 123
The team at Deluca usually does a good job - we’ve had our Acadia for 10 years and 170,000 miles and have serviced our vehicle exclusively at Deluca for the last 9 Years. Generally we’ve been very happy with the service. The car isn’t as reliable as a Honda or a Toyota but service experience generally is good to very good. This last visit I brought the car in for a issue that I unfortunately need to return for which is difficult given my work schedule. I’m sure they will address issue to satisfaction - they always do. Just inconvenient this time.
"Honed" - Disappointed
My vehicle was transported to Woodworth Chevrolet with a engine problem. The service department told me that the engine block was cracked and that my Corvette Z06 needed a new engine. With the warranty expired I was informed the repair cost would be fifteen thousand dollars.($15,000) Sick over the loss I sold the vehicle to the dealership. About one year later a service person slipped up and told me that the engine that was in my former car was sent out to be "honed". The engine block was not cracked, as it was sent out to be machined. The engine cylinders were scratched when the intake or exhaust valves fell inside the combustion chambers. I have come to understand that defective valve seals is a common problem with LS7 engines. GM/Chevrolet has done nothing to correct this problem. I trusted these people and they took advantage of me. Be very careful when doing business with these people I lost twenty thousand dollars over this unfortunate situation,
Do not go here they will charge you $139 for nothing - Ozzy Gonzalez
Do not go here these guys will charge you $139 just for looking at your car and telling you whats wrong with it. My wife brought her car here and they charge her $139 for just telling her the radiator hose was leaking which what we was expecting since the coolant level was low after a refill. $139 for just 10 minutes of your time is ridiculous. They wanted another $340 to fix the leak which was just replace a cheap plastic hose we went somewhere else and had the work done for $80.
Not organized - Tony5821
I Called to make an appointment for my 2015 Chevy Silverado 2500 for an issue with the GPS and on star not having signal. Made an appointment a few days prior for a 3 PM diagnostic visit which I was going to pay out of my pocket not under warranty. I work an hour away and had to notify my work that I would be leaving and hour early and using vacation time to make this appointment only to find that when I showed up they could not take me because they were too busy even though I scheduled an appointment. They offered to leave my truck which I cannot do And can look at it the next day at their convenience not mine.
** WFAB DOESN'T EVEN DESERVE A STAR ** - Kcolon8951
I took my 2015 BMW 320 Xi to Woburn Foreign Auto Body in Woburn, MA on 10/17. I had minimal damage (some scuffs on the bumper, and a chipped tail light) I was quoted $1400. When I brought it in they said the bumper may need to be replaced because it could have broken clips. Well sure enough they said it needed a new bumper. The final invoice was over $2k.
I got my car back on 10/20 and there were issues with the work they did. The body lines weren’t the same on both sides (very tight on the passenger side) the corners weren't sanded, buffed, and painted, there were chips in the paint around the back-up sensors, and it was rough feeling under the reflectors (not enough paint and no clear coat at all)
I took it back on Monday 10/24 and I got it back last night 10/25 and there's still issues. I have bumps in the paint beneath the reflectors, the body lines are still the same, and the corners weren’t sanded, buffed, and painted. My car looks like a Macco job!
My car was parked when it was hit by a Uhaul truck backing up. Uhauls insurance is Repwest and payment was already issued to the shop. I wish I had gone straight to BMW to begin with, after all I had nothing to lose, but I was referred by a friend who had his BMW side swiped and he spoke highly of WFAB.
I should also mention that both times no one from WFAB went outside with me to inspect my car, show me what they had done to fix the car. My car was backed into a space up against the brick building so I couldn’t even see the work until I got home.
I contacted my insurance company because they may be able to get involved. Woburn Foreign Auto Body did a xxxxty job, not ONCE, but TWICE! I'm not going back there and I may contact the attorney general. I went a total of 7 days without my car and it's still not fixed properly. I will NEVER refer anyone to this place. Bob Winters has xxxxty people in his shop, and they do a hack job! I wish I could post pictures.
I have been taking my IS250 to Lexus of Watertown for a... - ladamek
I have been taking my IS250 to Lexus of Watertown for a while and then I switched just for minor tune up to Ishkan's Bazarian Motors thanks to my friend's recommendation, who is a car enthusiast. Since then, I never took my car to Lexus of Watertown again. Now, I pay between 50 to 70 percent less than I was paying at my dealership and get the same (or even better) service - the only thing I miss is the nice coffee machine and leather seats:)
I love my experience at this little shop - first, I knew I am not being screwed, second, I was getting superb service and third, my service finally got more personal. Ishkan is really friendly, trying to always help out anyway possible. Once, I had two flat tires after going over a huge stone on I-85 north at night and just towed my car to his place and left him voice-mail on his phone that night. I knew my car was all set, hassles free - and yes it was! He called me the next day and found really good replacements for the tires. I could never get this kind of service from my Lexus dealership. Although, I moved from Waltham to Wellesley, I still go to service my car here. I LOVE THIS PLACE!
Disappointed/ Disgusted Worst customer service EVER! – I... - AngelDmariposa
Disappointed/ Disgusted Worst customer service EVER! – I was very disappointed/ disgusted with the way my car was handled and the service they say they had giving me! I had been in a car accident where some person had read ended me I drive a Acura MDX it has 2 exhaust pipe one of the pipe was so badly destroyed my truck smell like something was burning I was so afraid of carbon monoxide. The other side was not as destroyed but you could see that it was hit, The progressive underwriting person at the Gate City Collision will have the shop staff search your car to find anything that could be used against having progressive Insurance from paying, I quote one of the shop mechanic found a can of fix a flat in the trunk of your car there fore we are not going to pay for the tire since its proof that I had issues with my tired in the past therefor that is accident related Progressive will not paid , part of the exhaust is showing some scene of rust there for its not accident related Progressive will not paid every time I turn around and got a call from this Caitlyn person it was is not accident related Progressive will not paid, the latch on your trunk door will not released it look like you had pre existing condition there for its not accident related Progressive will not paid rep from the shop called me 4 times to get an answer about me paying OOP and I didn’t feel that the estimate they had provided me with for the truck door which I had open that same morning that I drop my car off to get my belonging out I got a call that they could not open the trunk and that they will have to force it open and it will add to my OOP but that it WAS NOT ACCIDENT RELATED PER CAITLYN.
BUT THE BEST PART YET
My car WAS left a mess and apart with parts everywhere in the back!
THE TRUNCK DOOR PANEL/ TAIL GATE LIGHT/SPOILER AND OTHER PARTS WORE JUST LEFT THERE IT LOOKS LIKE I HAD A LOCAL JUCK YARD WORK IN MY TRUCK… since I didn’t go with their estimate to fix this door latch that supposedly was not accident related. I didn’t know my car was going to left that way and when I ask one of the shop rep that it was progressive fault because s they would not include repairs for this door, so now I am driving back home with an ice storm for an hour with a door that is being held by duck tape since I could not missed another day of work.
overall I will make sure that if I ever find my self in a similar situation and where my vehicle needs repair and your names Caitlyn P Griffin / Gate City Collision comes up that will be my REDFLAG Overall it was the WORST customer service experience I have ever encountered.
Managed Repair Representative
43 Constitution Dr, Suite 203
Bedford, NH 03110
Gate City Collision
(603) 886-2867 |
561 Amherst St, Nashua, NH
I wish I had read some of the reviews on Gate City Collision before bringing my vehicle to them. There were so many negative reviews, some depicting my EXACT scenario showing that this is how they routinely do business. Then confirming it all, I found they have the negative rating of D on the BBB. I hope that people out there read this review because it will save you over a month of aggravation and disappointment. Plus there are far better rated auto body collision places in the Nashua, NH area. This is also a notice for all the insurance companies that deal with Gate City since they will lie and manipulate to make themselves look good at your expense. Beware
Gurney's is by far the best automotive repair shop in... - LMNH0511
Gurney's is by far the best automotive repair shop in Nashua and the surrounding areas and I have tried a few. Their knowledge, honesty, quality and all around offerings are wonderful and set the bar high for a great experience. I would certainly recommend this repair place to service your vehicle because they don't try and sell you things you don't need. They are not the cheapest, or the most expensive, but what make up for it in their overall service.
Outstanding Customer Service - jomtoro
An issue arose with my OnStar Module and Battery Pack. After discussion with the Service Manager and Service Consultant my cost for the module was waived due to a design change. As an extended courtesy my oil change cost was also waived. I've always had good experiences at Lannan ever since I purchased my 2011 Chevy Impala there.
Service Dept are liars and crooks - BlueFrontier
Purchased a 2007 Suburban from McMulkin with the extended warranty (as it was pushing 85K miles). I was ok with that. but from day one, I had issues with the vehicle. It went in to their service department 5 times for the same issue (Stabilitrack). Finally they suggested I pay over $2000 and the problem would be fixed (since the warranty only covered one lifter being serviced, they recommended I do the others since the engine will be open). I am a fan of preventative maintenance and needed this car to be running well. So I paid for the additional service. Within 30 miles of the getting the truck back, the light was back on! What exactly did I spend $2000 on?!?! Also then learned the EXACT same job had been done on the same truck by the same dealership less than 14 months prior. I took it back AGAIN. They told me they test drove it over 250 miles without any issue. When I got the truck back, the odometer indicated it had been driven less than 50.
You can buy a car there (Salespeople will tell you whatever you want to hear). But I would NEVER take a vehicle there to be serviced. They are liars and crooks.
If you have a BMW DO NOT GO HERE. I'm sure they are fine... - Hector678
If you have a BMW DO NOT GO HERE. I'm sure they are fine for Audi and Volkswagen. There are plenty of places that specialize in BMWs. This is not one of them.