Very pleased! - Maestro
It’s been several years since I bought and serviced my Mazda. I was pleasantly surprised with their excellent services. Staff has been very kind and helpful.
I highly recommend this dealer to anyone.
Relaxing Dealer Experience leads to vehicle purchase - wsredcx-5
I entered the North Shore Mazda Dealership with the purpose to just test drive the new 2018 Mazda CX-5. Immediately I was impressed with the design of the facility.
My Salesman Eric Martiniello and I took a test drive and he explained the many new features of the vehicle. He was not rushed and we had a relaxing test drive on the highway as well as back roads as I got a good feel for the vehicle's handling.
Without being pressured in the least by Eric, and with assistance from Dan the Manager who also met with me, I walked out of the dealership purchasing a new 2018 Mazda CX-5. Upon receiving the vehicle, Lisa was helpful explaining the features of the vehicle and its electronic configuration screen display. Overall, a surprisingly excellent experience since I was only planning to test drive the car.
Met new friends. - Mazjon
Comfortable, relaxing, informative buying afternoon with the folks at Lannan. Go in and see! Knowledgeable associates with good humor and great attention to your ideas.
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outcome okay, process miserable - Tank
"2 day old new vehicle major warnings, would not acknowledge."
The initial sale went perfect, the salesman, and finance mgr. were very pleasant and helpful both before and after.
However, the 2nd day of driving. I got Master Warning Error messages, about cruise control problems, and warning about SBS brake/MRCC, also the rain sensing wipers stopped working. I paid over $30K for this vehicle that I only had for a total of 9 days, in which I had to bring it in for service on 3 separate occasions.
Here’s the kicker Werner told me they do not know how to fix it, and didn’t think they can fix it, but would keep trying, and wanted me to keep it?
Obviously, I didn’t want this lemon of a vehicle and asked for an even exchange.
Werner didn’t have the color I bought, my only choice was pay extra for a color that I didn't want or like, or take back the problem car and they will continue to try and find out what’s wrong with it.
But here's what really upset me, the insolent tone of voice salesperson Nicholas used while completing the exchange documents. He vehemently expressed how they did me a favor by swapping my defective vehicle, he was very aggressive, argumentative, rude, kept turning it around on me, repeating over and over aga “we are doing you a favor”; when I asked what this favor was he slammed the paperwork down and angrily left the room, would not answer my question. (Also, when I expressed how businesses stand by their products; he replied "they won't take back something that wasn't broken", obviously I would never think of returning a product to a business that was not broken, just another assault on my integrity)
I wasn’t asking for anything but what I already paid for to be in perfect working condition. All they had to do was take ownership of selling me a defective product, but instead tried to blame the customer?
There were other "Unpleasant" situations that occurred within the 9 days, but it's too detailed to write about.
*(note: this rude employee was the only one I encountered. Everyone else at Werner Mazda were pleasant, very courteous, our salesman Jake, Jay in finance, and Rich the GM, they all tried very hard to help, with genuine concern.)
Highly Recommend - EllenS
Alex Bonanno was clear, straightforward,responsive, thorough and responsible. She made the process of pricing and financing my car easy. I felt I was in good reliable hands throughout the process. It was a pleasure to work with her, as well as Roberto Cutone.
Excellent experience - Lauren B
I worked with Al at Liberty Mazda when buying my 2018 Mazda CX-5. He was extremely professional, knowledgeable and friendly. He listened to what I wanted and made sure I got it. I visited the dealership a few times before making my decision and Al was always patient, never made me feel overwhelmed or pressured, and was honest while making my decision. He also has a great sense of humor and made the process fun! I rarely write reviews but this was hands down the best experience I have had at a dealership. I highly recommend Al at Liberty Mazda to anyone looking for a great vehicle and an easy experience.
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Good Price, Great Service - Cutlerheman
As you would expect from a family owned dealership, the staff at Tulley Mazda were very friendly and knowledgeable. They helped me every step of the way and answered all my questions while purchasing my used vehicle. As the title of this review states I purchased the used vehicle at a very reasonable price. What I believe makes Tulley Mazda stand out among other dealerships is their customer service. The day I picked up the vehicle, I had discovered that there was a nail in one of the tires when I arrived at work. Without question Johnny K the sales rep I worked with told me to bring it into their service department and they would take a look. Unfortunately, the tire couldn't be repaired and required replacement. With the help of the Sales Manager John and the service department I was able to get a new tire put on the vehicle that day!