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Excellent customer service! Vito was amazing in each and... - Emiliepeavey
Excellent customer service! Vito was amazing in each and every way! I highly recommend him if your looking to purchase a ford vehicle in Plymouth!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
General Sales Manager
Really good experience with Jannell Ford, Julia was great... - Stinri
Really good experience with Jannell Ford, Julia was great to work with as well as the rest of the staff, thanks for the help with my F150, see you in a few years for tyhe next one.
Ford Certified Specialist / Commercial Product Manager
Certified Sales Consultant
I would recommend Empire Ford to anyone looking for a new... - BRENDA.HUBBARD1
I would recommend Empire Ford to anyone looking for a new car. We dealt with Dave Shea. He was very helpful and knowledgable. He took all of the pressure out of buying a car.
Great service and fast turn around. Polite and... - Scott1223
Great service and fast turn around. Polite and attentive. No BS IN AND OUT IN 2 hours with new truck purchased and trade in. Would recommend.
Absolutely the worst experience in dealing with a... - saltfly56
Absolutely the worst experience in dealing with a dealership in my life.The service dept. left me hanging with no callbacks when leaving messages,e-mails,direct contact.It took 3 attempts to repair the vehicle and a month.Due to medical issues it was actually longer because I couldn't drive the vehicle after the 1st repair[2 weeks].I had to contact Ford Customer Care[twice] to get any answers on repair progress.This took a total of 4 weeks 6/10-7/24.I requested copies of the repair records [under warranty] from the acting service mgr. after a 45 min. meeting about the service issues experience.I was told the records need to be processed 1st due to warranty.I agreed and was asked which method I would like for them to be sent to me and I stated e-mail or USPS is fine.I left messeages during August and no response.After Labor Day I contacted Ford Customer Care again on 9/8.During the entire month of September. Ford Customer Care called me appx. every 3 days on updates trying to get these records.Finally on 10/5 I got the records e-mailed to me.Disgusting! The length of repair issue is one thing.But, the total lack of communication and lies from the service dept. is not right.Talk is cheap!I'll never step foot anywhere near this dealership again.All of this and more is documented.
Every Dealer Should Be Like This! - CarGuy2018
I came in for a service concern on my 2005 Escape. She has always been good to me and I knew the time was coming close with over 200,000 miles on her. I soon learned the bad news and the repair bill was going to be huge. Joe, one of the salesman there, heard of my concerns and offered to work out some numbers on a new or pre-owned vehicle. I told him I always buy new vehicles and he sat me down, took all of my information, and offered to show me different vehicles to see what fit me best. I really liked the new Escapes: packed with features, super comfortable to drive, and tons of interior room for what they call a "compact" SUV. We went on a test drive in the Titanium and the ride couldn't have been smoother. Quick acceleration and silky smooth on the highway. We got back to the dealer and I told him I was interested and wasn't expecting to get much out of my little Escape due to the age, mileage, and current estimated repair costs, but he told me he would get me as much money as he could all things considered. He then offered me a nice hot cup of coffee while his manager took a look at my car. He came back with a fair offer all things considered and I decided to go forward and buy the car. His manager (Kevin I believe), even came out to personally thank me for my business. We talked a little bit and he told me he's been there for a long time and seemed to truly enjoy what he does. In my experience in purchasing vehicles over the past 35 years, he was one of the friendliest and personable managers I have ever met. I then met Gary in Finance who made the paperwork very simple and transparent. He answered all my questions completely and honestly and was even kind enough to explain warranty provisions and optional extended contracts for complete piece of mind where I keep my vehicles so long. I was then greeted by Joe again who took over an hour and a half explaining EVERYTHING in the vehicle and even setting up my phone so I can start my car from it! I was amazed! Now coming from a 2005 and not having a clue what half of the features were was confusing enough, but Joe took the time to answer all of my questions and never got frustrated. He even invited me back to go over it again if I had any concerns! Overall the entire process was painless and straightforward. I never once got the impression I was being taken as I have felt at other places in the past with fast-talkers and poor service after the sale. This place truly cares about their customers and I will not hesitate to come back again (perhaps even sooner than last time) for all future vehicles and of course service! Thank you again!
Very good experience - Clearsoundchris
Buying a new car for me is like pulling teeth. When I lurched my F250 last year I ended up yelling at the salesman and manager. Which is why I didn't return when buying a new mustang. I decided to try Wareham Ford. The dealership is very small by today's standards (which was a welcome surprise). I was treated kindly and with respect by Serena and all involved. Those Maga-dealers need to take lessons.
Jannell Ford of Hanover