Unparalleled customer service. - Brandon Warrick
Javier is my salesman and will be as long as I drive a Toyota. The entire process of purchasing my car was seamless, but that's only the beginning. This dealership cuts no corners when it comes to ensuring the customer's experience is as stress-free as possible. You don't just get a quick "how was your experience?" at the end of the purchase when everything is squared away. Every staff member I interacted with throughout the process made sure to ask if everything was moving along okay and if there was anything else I needed.
I've been getting a lot of crap from another dealership trying to cancel my purchase (because obviously I went with Toyota), and Javier has never been too busy to help verify whether the other dealership's threats are empty or actually have any truth to them. Not only that, but he's been advising me on how he'd handle each situation.
Bottom line: Javier and the rest of the staff I worked with shoot straight, and I suggest any customers reading this do the same.
Top Reviewed Specialists At This Dealership
Getting a new car - diana Figueroa Trinidad
Hany was a great help. He got me the car i wanted and help meget out my lease earlier. We were able to get a great monthly patment for a 2018 rav 4 adventure.
I recommend going here DCH Toyota has cganged ao much and has better costumer service than 3 years ago.
To get a new car or lease - Nonnie
I was very skeptical not sure it was gonna happen but jack & everyone at Toyota made it happen for me thank you all very much. Nonnie (wanda)
Great Experience - crimson71477
My most recent visit to the service department was exceptional. Tamisha was the one who managed my vehicle. She was respectful and kept me up to speed on the status of my car. She is AMAZING. Great customer service.
Good, easy to understand service - JASON BROWN
This wa smy first time leasing a Vehicle and the process was a breeze here. Nothing threw me off guard and I drove away with exactly the type of vehicle that met my needs.
Routine Service - Ann123
Peter Anderson was pleasant and very helpful. He made the task of having my car serviced enjoyable - which was unexpected after a long workday. The extra care he took was appreciated.
Best car buying experience I have ever had! - HappyRav4Owner
My husband and I live about an hour away from Wellesley Toyota, so my experience with them started out via email. I was interested in a no money down Rav 4 lease that they had advertised on the internet. Andrew Dion emailed me back with the details, and ran my credit application to make sure I qualified for the offer, before going there. He promptly answered all of my questions and let me know that my application was approved. All that was left was to pick a color...it was that easy! We went to the dealership and met Ray Glennon, who helped us through the lease process. It couldn’t have been any easier. Ray explained the leasing process to us and answered all of our questions. Everyone that we had the pleasure of interacting with there was amazing!!
outstanding service - 4runner
outstanding service from Vivien Martins and Mike Mason - they were great to work with and took great care of me and the replacement of my radio.
Easiest vehicle buying experience - Cait42
I am going into my third lease and by far this was my easiest and smoothest leasing experience. A large part of this is due to Reidar Davies. He listened to not only what I needed in a vehicle but also what I wanted in a vehicle. He was respectful of my budget and I truly feel like I got an amazing deal. He took the time to go over all of my options as far as getting out of my old lease and what I loved most is I wasn’t there all day. It was the fastest I have ever been in and out of a dealership. I also was able to drive home that day in my new lease. I can’t say enough positive things about Mr. Davies and his team. They are incredibly lucky to have him. If you need a car go see Reidar and your experience will be like none other.
Service - Gigi123
I brought my Rave4 in for a regular service check. Peter checked me in and was very personable and professional. It was a very busy Saturday and I waited for my car. Peter quoted me 1 1/2 - 2 hours and he was spot on. It was a very good experience. I highly recommend this service department.
Over all amazing place - Cml01
Best dealership I’ve been too. I was helped the minute I walked in and had all questions answered promptly. Everyone was very nice and eager to help in any way possible. I will definitely be going back because of the simple fact that my time was just as important as there’s and that speaks highly to me. I hate waiting and they did not make me wait for anything, the minute they had info on my car I knew it also. Highly recommended.
Great dealership - Bla
The office is great. It is larger than the dealer in Lexington. The waiting area is at least 10 times bigger. You can park your car inside the indoor garage to avoid the cold and/or rain. The waiting area has a room for kids. Free coffee and donuts m. Only downside is that the service took 1.5 hrs instead of the regular 1 1/4, but it was worth the extra 15 min of pleasure.
Happy with my purchase - Tony bang
I recently bought a Ford F-150 from Copeland. There team is fast, fair and friendly. I had a great experience with Alan. There was one minor problem that he took care of with in hours. I would recommend this dealer and sales team to any one.
Third great leasing experience. - EMS
Bob Ferguson was an excellent sales rep and very easy to work with. Paul Murphy was a great help to us in understanding the leasing process.
In sum, we are very pleased (for the third time) with our leasing experience at Lexington Toyota.
IRA provides consistently excellent service - Camry owner
I bought my car at IRA exactly two years ago and have only used them for service. They are knowledgeable, helpful, and professional. Their app makes it easy to schedule Service appointments, which I am able to get soon and always at a convenient time. I generally wait for my car and the service is performed quickly; they have a large waiting area that includes comfortable chairs, tables for working and food. Prices for service seem reasonable and my car works well when it is returned.
Excelent - Nen
The service was done in a short time, and the service advisor was very polite and respectful
The waiting room was clean and had a TV and Donuts
Boch service experience - Charlie6805
I took my 2016 Tundra for service this afternoon .
I called for appointment availability, I was offered an appointment for the same afternoon , I was greeted by advisor Peter , he was extremely pleasant , listened to my concerns and was knowledgeable about my pickup . The vehicle was ready when promised and I’m very happy with this service appointment .
Best price and best service - Sohail
Worked with Brian Walsh, Ron from finance, and Vlad. All three were excellent, the deal was way cheaper than anyone else offered, and frankly this was probably the best car buying experience a first time customer like me could have. Thank you!
buying a used Highlander with low mileage and lumbar support - UncleBill
I am trying to get a used Highlander with lumbar support. That support is critical because my back and neck have degenerated in the past few years (Reiter's Syndrome, bus crash in 2011 ... long side story). Anyway, I went to this dealer on Thursday night, made deposit for $3k, and verified that I it would be possible to get the car on Saturday. I discussed with the salesman how I would pay the balance. I called on Friday to check on the progress. The salesman said the car was in the body shop and would be ready on Saturday (because he said purchases go ahead of regular work). I verified with him and my bank that evening how I would pay the balance on Saturday. BTW: The phone numbers for this dealership will randomly take you to Prime Honda if you try to find who or what the business office is. But that experience entails a more detailed story of its inadequate business processes.
I biked there but I should have called first (me bad). The salesman told me the car had just gone into the body shop. Since it was Saturday the shop closed at 12 noon. My second mistake was assuming that all car dealerships are pretty much the same when it comes to selling cars. My previous experience (Dec 2009) was at Woburn Foreign Motors where the relationship of it body shop and the sales staff was awful. I bought a nice RAV4 with low mileage and a few extras but I noticed moisture in the headlamps. I admit that I drove the dealership "mad" with my inspection of the car. BUT at least the car has been very, very good to me.
So I decided I was leaving the "theater". I went to my bike, began to put on my rain gear and shoes, when suddenly had the salesman and manager standing over me. I don't remember the exact words but the "gist" seemed to be that the situation would improve. (BTW: I had spent the past two weeks looking for a small trailer for my RAV4; found that it could not haul more than 1,500 pounds). Assuming that most dealerships had "issues" I decided I would continue. I paid the balance and signed some papers with the understanding I would back-out (plus the dealer had the 90 day/750 mile return policy. The business mgr (Obed) even tried to read me one of the papers. I politely told him that I could read, thank you very much. :-)
I decided that turn-around in Prime's body shop might be about three business days. I really did not want to repeat this identical waste of time with another dealer. I called Tuesday evening; the car was still in the body shop. As I biked home, I felt really angry; but I knew that the school system in the US is so poor one (just check our ratings with OECD nations) that the staff reflected the outcomes of our "vaunted" schools. I read recently in a respected magazine that US students today are three times more likely to get "A" grades than they were 70 years ago. I assumed (based on my experienced with WFM and others' experiences) that I would find a similar situation at many dealerships: Russian roulette anyone?
I called late Wednesday morning and discovered that it was not ready. It did now had the plates (even though the salesman said that once I paid the balance the process to get plates and the insurance validated) by Monday. I called the business manager (Obed) who said he'd call back (not).
So now it is Wednesday afternoon. The salesman (Steve C) called me and said the car would be ready by 4 just to be flexible. I called another dealer for the availability of a Highlander. The salesman there said he would call back after he checked his inventory; he did about fifteen minutes later; he had none.
I am waiting to call around 3 pm to check the "progress". Toyota makes great cars; I have owned three: a Corolla in 1985 (lasted 125K before I sold it to a friend), an Xtracab 1990 (bought at Boch now Prime) that lasted 18 yrs and 250k miles, a RAV4 in 2009 that has 55K miles (and I hoped would be my last car if it weren't for my back and my desire to see the national parks out west as part of my bucket list; I'm nearly 68 yrs old with serious arthritic "issues"; I want to do the list quickly before and unless ....
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